INCOMING: Driveshaft Recall (Customer Satisfaction Program 22B27) - replacement needed to avoid cracked boot

[John94]

Trying to get mine in for this campaign, but the dealerships in my area either want to inspect the vehicle prior to ordering the part (which is on backorder) or don't have an ETA for the part. I'm calling Ford customer care to see if they will reimburse me for the part. I've found a dealership that will put it in for me if I source it separately. Will advise if Ford corporate will allow this.

Oh buddy, I can tell you right now - while very logical, they won't allow this.

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[gregd121]

Oh buddy, I can tell you right now - while very logical, they won't allow this.

Logic and reality are rarely paired nowadays, but I might as well ask! Ford shot the idea down btw. It's strange though, because my Ram had a recall on it and there was a "submit reimbursement" button right in their app for scenarios just like this. Oh well. At least I found a dealership that will order the part prior to me coming in.

 

[kodiakisland]

Still waiting for my dealer to get the driveshaft in. It's on order. The dealership has been good about updating me and ordered without looking at mine first. Just waiting on Ford.

 

[USAGUY]

. I called my dealer last wk for my 20K service & the drive shaft recall. I was informed the drive shaft is a “couple wks. out“. They didn’t need to inspect and agreed they were going to replace drive shaft no problem.
Just ordered my oil change stuff thru rock auto. I’ll do it myself next wk.
I ordered Mobil 1 full synthetic 5w30, it was only a few bucks more than the synthetic blend. Was that a mistake?


EDIT;
Got it done this morning at my local dealer (Leo Kaytes in Warwick NY). Pulled in at 8am went home got a call at 9:15 that the work was done. Got a chance to speak to the tech and inspect the old driveshaft. They look exactly the same, no damage on the old driveshaft boot.

 

[BroncoKing610]

Had an appointment for other warranty work last Monday, dealer called back and said that I had this recall and that they had the parts in stock and that they replaced it.

Guess it really depends if the dealer had it ordered already or not

 

[bcool2525]

. I called my dealer last wk for my 20K service & the drive shaft recall. I was informed the drive shaft is a “couple wks. out“. They didn’t need to inspect and agreed they were going to replace drive shaft no problem.
Just ordered my oil change stuff thru rock auto. I’ll do it myself next wk.
I ordered Mobil 1 full synthetic 5w30, it was only a few bucks more than the synthetic blend. Was that a mistake?

From what I understand Mobil 1 is excellent oil, not sure if it voids the warranty but I think it actually exceeds the Motorcraft blend oil in pretty much every way. For boosted applications (as all of our Broncos are) I can't see putting in anything other than a full synthetic oil.

 

[lifeb4work]

We just had this happen on our 2022 Ford Bronco built in February of 22. Driveshaft part # MP3W-4A376-BE

Driveshaft failure 2022 Ford Bronco Sasquatch

 

[codydb19]

This thread is old now, but I have a 21 with a torn boot. My build date was like a week outside of the range, and this CSP is expired now anyways. Has anyone had a boot/driveshaft replaced recently?

Took it to two dealerships and both need to inspect it before ordering the part, but it “might be days” before they can get to it. I understand the need to inspect, but the timeline is ridiculous when it would take all of 5 seconds to inspect it so the part could get ordered.

I also didn’t think to ask the dealership, but do they typically keep the vehicle between inspection and the time the part comes in and gets replaced? Or can I just go back when the part comes in?

Im tempted to just buy the driveshaft and replace myself rather than deal with all of the dealership headaches.

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