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Please help with my sync 4 system

Ant0ni0S

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Hello, I have a 2022 ford bronco wildtrak with the 12 inch sync 4 display and I cannot update my system. I haven’t gotten an update since January 2023. I called ford and they said my system is behind and to set a schedule for updates. I did and nothing has happened. It has been 2 weeks. My brother has the same bronco and his was updated recently. When I check my update details it doesn’t even say what update I am on. It only says that I’m up to date. Please help! My vin is 1FMEE5DP6NLB31043

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Dan-O

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I understand it has been working but maybe accidentally changed a setting
 
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Ant0ni0S

Ant0ni0S

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Ant0ni0S

Ant0ni0S

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Automatic updates has been on ever since I bought the car and every day I make sure it’s still toggled
 

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AK SNO RIDER

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Welcome to Ford.

Sometimes they just decide to stop updating individual vehicles altogether and there's nothing you can do about it.

It might eventually update again out of the blue - mine did after like 6 months of no updates while many other people were several versions ahead.

Or it may never update again because Ford decided you weren't special enough.
 
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Ant0ni0S

Ant0ni0S

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Welcome to Ford.

Sometimes they just decide to stop updating individual vehicles altogether and there's nothing you can do about it.

It might eventually update again out of the blue - mine did after like 6 months of no updates while many other people were several versions ahead.

Or it may never update again because Ford decided you weren't special enough.
I guess I’m not special enough
 
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Ant0ni0S

Ant0ni0S

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What features or fixes do you need?
My CarPlay is all glitchy and so is my navigation. Idk what is in the new updates but I just want the bug fixes
 

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Ant0ni0S

Ant0ni0S

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Take it to the dealer then it’s under warranty.
I did and they said they are waiting for their head technician. That was about 3 months ago. Never got a call back. They don’t answer either.
 

brkdncr

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I did and they said they are waiting for their head technician. That was about 3 months ago. Never got a call back. They don’t answer either.
You’ll need to be more assertive in getting it fixed. Try a different dealer if possible. 3 months means they forgot you existed.
 
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Ant0ni0S

Ant0ni0S

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I went to another place and they said they couldn’t fix it because a module might be broken. The next service center is an hour away.
 
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Ant0ni0S

Ant0ni0S

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^this dealership was the first one I went to. The other one I said I was waiting 3 months for already replaced 2 modules and the screen itself.
 

da_jokker

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Count yourself lucky..Ford breaks stuff when they update. I turned mine off and it still bugs me once in a while.

Have you tried the Ford App?
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