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I purchased my Day Two reservation 4-dr Black Diamond on May 31, 2022. At the time of purchase, the dealer showed a single price-protection certificate in their system, which I believe was around $400-500. I asked about the mid-year price protection. They said that's all they showed in their system, but any additional price-protection amounts would be mailed directly to the dealership via a check. I asked the sales manager how could I be assured the dealership would pass that on to me upon receipt and was told "We have to give that to you. It would be illegal for us to keep it."
Fast forward a year and I've never heard a word more about this, though I'm fairly certain I was entitled to additional price protection money:
I called Ford and was routed between multiple departments who told me they couldn't help me or didn't have access to the information I need, namely was additional price protection money sent to the dealership on my behalf? Ultimately they referred me to the dealership. Of course if the dealership intended to keep this money (which clearly they did), they'll simply tell me they never received anything. I need to know from Ford if that's the case.
What's my recourse?
Fast forward a year and I've never heard a word more about this, though I'm fairly certain I was entitled to additional price protection money:
I called Ford and was routed between multiple departments who told me they couldn't help me or didn't have access to the information I need, namely was additional price protection money sent to the dealership on my behalf? Ultimately they referred me to the dealership. Of course if the dealership intended to keep this money (which clearly they did), they'll simply tell me they never received anything. I need to know from Ford if that's the case.
What's my recourse?
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