Touch Screen Freezing

[Colt Bronco]

I have the smaller Sync 4 system and I have had an issue where the screen stops responding to touch. Android auto is still working and the voice commands (Ford and Google) still work, but touch input no longer registers. Just to be clear, the screen itself is still working (navigation tracks or Spotify changes along with the songs), I just can't do anything with it via touch.

Turning the car off and on again typically fixes the issue. Not sure if it is a software/firmware issue or if there is something wrong with the digitizer on my touch screen.

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[the Duff]

Let me preface this with saying I am a Ford mechanic. The screens are very robust. The only times I have replaced them have been due to physical damage. Slow to respond or no response is a software issue. I haven't had to do anything with Sync 4 yet, but all previous releases have had those issues.

 

[JPG]

Overheating will do that too

 

[chtucker]

I had Google maps freeze up.. It seemed to be more of Carplay issue than a Sync 4 issue

 

[Spicoli44]

I have the same issue, its getting very frustrating to have to pull over and shut the vehicle off just to restart the screen.

 

[Ford Motor Company]

I have the same issue, its getting very frustrating to have to pull over and shut the vehicle off just to restart the screen.

Hi David! This doesn't sound like an experience we want you to have with your Bronco. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into this on my end!

 

[MostHumblest]

I have the same issue, its getting very frustrating to have to pull over and shut the vehicle off just to restart the screen.

I've had this issue! Fear not, you won't have to pull over anymore.

You can reset just the media by holding down the radio power button and the fast forward button together for 10 seconds. Reboots the system.

I wish it didn't freeze in the first place but at least you can quickly reset it.

 

[EXO Bronco]

On my wife's explorer you can reset the system by holding the audio power OFF button (inside the volume knob) and the "skip track" button for like 5+ seconds...

I bet that works on the Bronco...

 

[Bronc OH]

I've had this issue! Fear not, you won't have to pull over anymore.

You can reset just the media by holding down the radio power button and the fast forward button together for 10 seconds. Reboots the system.

I wish it didn't freeze in the first place but at least you can quickly reset it.

Thanks for the tip. Mine just froze up on the Android auto screen tonight (3rd day driving, just hit 300 miles). I shut my bronco off, came back out, and it reconnected and still frozen. got to my destination, shut it off and my phone off this time (to force disconnect). restarted and it came back, responsive. flipped back to android auto and it was responsive as well. clearly a software bug. Thanks for the restart tip..we'll see how annoying this becomes and if Ford/Google can figure out an OTA update. Dont make me yearn for a downgrade to my old Microsoft-based Sync2 system that's in my 2012 F150

 

[bgautrea]

I have the exact same problem intermittently on my BB with the smaller screen. No response from the touch screen. Not sure if it's my phone (Pixel 5a 5g) or Sync4. I have to stop turn off the Bronc, open a door, then restart. Going to try the power+ff button trick next time. for the tip!!! @MostHumblest

 

[TheeBullhead]

After the last update, my touch screen froze. Everything displays correctly, CarPlay connects, camera view displays, etc. the touch just doesn’t respond.

I disconnected the negative terminal on the battery and that didn’t work. I tried the reset recommended in this thread a half dozen times and that didn’t work either.

Any other ideas out there?

I have a ‘21 FE.

 

[Cwill79]

Everything seems “laggy” to me. From the rocks to bronco graphic at startup, to adjusting volume, to using CarPlay. I love my Bronco, but I did expect the technology/software in the touchscreen to be a little better. Hopefully it’s an issue that can be fixed ota at some point.

 

[Slinghaus]

Mine has been acting up the last few days. Major delay when switching between maps and Spotify and volume as well.
it came out of the blue too idk what the deal is

 

[Ford Motor Company]

After the last update, my touch screen froze. Everything displays correctly, CarPlay connects, camera view displays, etc. the touch just doesn’t respond.

I disconnected the negative terminal on the battery and that didn’t work. I tried the reset recommended in this thread a half dozen times and that didn’t work either.

Any other ideas out there?

I have a ‘21 FE.

Hey there! I can look into your Bronco’s screen concerns on my end if you’d like. Will you send us a private message with your VIN and dealership info?

 

[esquared]

I've been experiencing this since delivery a year ago. It was more frequent earlier on, but it still happens about once or twice a week, most recently today. Always when using Android Auto, and happens when connected either wireless or via cable. I have to switch my phone in and out of airplane mode to get it to "reset" and start working again.

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