What Did You Get(customer satisfaction cash)

[VelocityBronco]

I got nothing. Still waiting for my order to come in late October. I have to be honest though, I don’t think they’ll be giving anything. If Fords not following up with how or what the dealer does with this money. My guess is most will keep it and not distribute it to the customer or use the funds to better their showrooms (ie new chairs, tv, waiting area) and chalk that up to “improving” customer relations and satisfaction. This years low inventory are hurting dealers so they seem to be getting creative with maximizing funds such as ADM’s on even they’re least wanted cars because some customers are desperate enough with such low inventory. Ford handing out cash to dealers intending it to improve customer relations without checking if it’s actually going to said customers just seems like a bad idea but let’s remind everyone what they say when a customer gets screwed by added costs on their order saying msrp is only a suggestion and that they’re dealers are independently operated and can charge what they feel is fair.
And yes, this Bronco process has indeed turned me into a Ford pessimist. Is what it is.

Ford is not giving money to dealers, it's a reimbursement program, they have to spend the money, than tell Ford how they spent it and on what Bronco customer and hope that Ford reimburses the money. There is a risk for the dealership here, maybe a low risk, I don't know. I'm sure there is a way to cheat the system, but Ford is not handing dealerships a blank check here.

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[CoachTee]

Nada, zip, zilch...and poor communication.

Used, abused and not feelin' the love
Considering taking my 2nd reservation (8/2/20) elsewhere when '22 opens.

 

[Nemo]

I'd settle for just getting my production email at this point.

I've seen plenty of identical configurations with way later reservations. No conflict items and good on allocations too. Just not my turn.

Ford can give my bottle to the guys & gals making them if it gets it done.

 

[Moya7]

I got the full $1000 credit for future purchase of hard top. It will not show on my Acct for 40-45 days after I signed my paperwork. So about 30 days to go!

Lucky you! I got a rock.

 

[gj45]

I picked up my OBX 9/30. The dealership sales rep,. who is in charge of all Bronco orders, told me I would be getting a $90 "gift" from the incentive program. "It's a surprise"!

 

[llanier44]

Absolutely nothing.... even when I asked about it. Not a big deal to me... bigger deal that I get my Bronco at sticker price. when that happens, I am good to go.

 

[CobraKaiSG]

No VIN but i got that sweet hammock that i'll never ever use. i guess i can use it to dry my tears at night as i continue to be VINless

 

[Bronco Cash]

My Badlands was supposed to be delivered 8/18 per online trackers, didn't get to dealership until 9/9 - and it came with 100.8 miles on it (no one could give me a reason). First time I took it on the highway was 9/11. "Check brake system" light comes on and brake pedal won't depress for 5+ seconds. So I take it to the dealership and Ford says the brake line is contaminated and they have to replace the whole line which consists of 4 parts. 2 parts on 'major backorder'. We did drive it again to confirm it was not a glitch and the same thing happened at highway speeds so it isn't driveable. Still waiting on the parts 23 days later. So far $0 credit for all this bullshit. I should have had the thing for 6 1/2 weeks now during the best time of year to have it. Instead I've had it for 2 days.

 

[MarkusBigBucks]

IMO , they need to put locking vaults in all the folks Broncos who switched to the soft top so we dont get our stuff ripped off or put $1000 towards a hardtop when they start shipping. That’s what I told my dealer , but they said well we can help you out with a hardtop which means here’s $50 bucks off your top. Or just give each of us a grand to do with what we like, giving it to dealers or at least my shady dealer was a bad thing. I can tell you one thing , my dealer screws me on this deal I will be buying my truck from Granger or Stephens , or one of these dealers we are hearing about that are actually treating there customers like they appreciate them.

 

[Utahbronco51]

If my dealer, like most dealers, wants to sell me profitable aftermarket items, I will gladly buy with customer satisfaction cash. We both benefit. If no customer cash, no aftermarket purchase!

 

[Missy_Fussy]

You’re missing this whole thing. It’s “up to $1k” for each Bronco order that has been delayed or sitting at DM. It’s not a set amount of cash. It’s up on each one.

do you happen to have any information that states that? I am most likely getting my bronco next week (its in transit) and it sat on dirt mountain for four months... I want to be able to provide succinct information to my dealer about the program... not just say, "some guy on the website said so"

 

['18 M2]

Granger isn’t participating because apparently it’s a PITA to deal with.

 

[Raptortothis]

I got $1000 “Bronco Bucks” to spend on accessories. I was grateful to not be a “nothing” applied towards wheels and tires

 

[Bad hand]

Absolutely nothing.

 

[gdh]

I got a 55 gallon drum of Vaseline. With a promise I will need it when I pick up my bronco!!!

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