- First Name
- Otis
- Joined
- Apr 5, 2021
- Threads
- 19
- Messages
- 547
- Reaction score
- 738
- Location
- End of the Oregon trail
- Vehicle(s)
- F250, 4Runner, Jimmy
- Your Bronco Model
- Badlands
- Thread starter
- #1
I was just informed via the customer service line my Bronco Badlands order was approved and the vin will be assigned soon. Happy days!
....Unfortunately my dealer changed my '99' order's details without informing me and submitted my order with only a soft top....no hardtop!
I live in the Oregon rain forest, and really do require the hardtop 7 months of the year. I do have my 10/21/2021 DORA that shows my '99' status. My dealer changed that sometime between 10/21 and 12/8/2021.
I want to assume my dealer wanted to help me....But- they truly did know I was willing to patiently wait it out for a painted hardtop!
Perhaps, they are really hurting from the lack of sales this year, and are forcing thru any orders they can?
Now, I am scrambling to attempt to work with FORD Customer service- trying to insure my 'completed' Bronco will be shipped with at least an MIC hardtop
... or at least one shipped as an additional part with it?
on 12/8/21 I received this email from my salesperson:
"I spoke to my inventory manager just now. He said your order is previewing for being scheduled for a 2022. He's calling our Ford rep to tell them we wanted to keep it in status 99. He doesn't know how long the white hard top is going to take before it's released but we're still not able to build it from Ford that way. So right now I guess we have the opportunity to get your Bronco sooner than later if you wanted to have it scheduled. Otherwise we're doing what we can to get them to cancel the production but still keep your spot in line."
Would appreciate help from ANYONE with this forum willing and able to help me escalate and bring in someone with FORD upper management that cares about my experience.
Now, I will have to order the painted white hard top someday in the future and pay for an additional top.
First world problem.
I am not angry, but truly disappointed. Emotional roller coaster continues. Will keep the hope alive for a painted hardtop someday.
In the end..... it iz what it iz!
....Unfortunately my dealer changed my '99' order's details without informing me and submitted my order with only a soft top....no hardtop!
I live in the Oregon rain forest, and really do require the hardtop 7 months of the year. I do have my 10/21/2021 DORA that shows my '99' status. My dealer changed that sometime between 10/21 and 12/8/2021.
I want to assume my dealer wanted to help me....But- they truly did know I was willing to patiently wait it out for a painted hardtop!
Perhaps, they are really hurting from the lack of sales this year, and are forcing thru any orders they can?
Now, I am scrambling to attempt to work with FORD Customer service- trying to insure my 'completed' Bronco will be shipped with at least an MIC hardtop
... or at least one shipped as an additional part with it?
on 12/8/21 I received this email from my salesperson:
"I spoke to my inventory manager just now. He said your order is previewing for being scheduled for a 2022. He's calling our Ford rep to tell them we wanted to keep it in status 99. He doesn't know how long the white hard top is going to take before it's released but we're still not able to build it from Ford that way. So right now I guess we have the opportunity to get your Bronco sooner than later if you wanted to have it scheduled. Otherwise we're doing what we can to get them to cancel the production but still keep your spot in line."
Would appreciate help from ANYONE with this forum willing and able to help me escalate and bring in someone with FORD upper management that cares about my experience.
Now, I will have to order the painted white hard top someday in the future and pay for an additional top.
First world problem.
I am not angry, but truly disappointed. Emotional roller coaster continues. Will keep the hope alive for a painted hardtop someday.
In the end..... it iz what it iz!
Sponsored