[UPDATE - I'm SOL] Golf Mill Ford Stole my Bronco

[Sighlense]

Ok I’ll bite. What’s the problem.

Nothing with you personally, and didn't intend it to be. Just that the more people pay these ridiculous ADM'S ($2500 being not THAT bad), the more dealers are going to push it because they know they can get more. It's all so tiresome for those of us waiting so long not knowing what's in store. Enjoy your Bronco.

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[Mike w]

I'm sorry that happened to you. However, I bought my OB Non-Squatch from Golf Mill (delivered Nov 2021) and it was a great experience. Mario was amazing. Maybe you got a bad sales guy.

 

[DefNotBuddyLee]

Worst news ever. I am lucky enough to have my Bronco at this point, but even with a dealer and sales team I have worked with a number of times in the past and I trust, I still had anxiety the entire time until the deal was done. I had signed DORA, emails that MSRP would be honored, but seeing these posts you just can't help but second guess things.
With all of the talk of cracking down on this practice from Ford, I sure am not seeing it. However, I have seen some interesting things when the Bronco6G members unite and bring out their pitchforks.

 

[lunzzford]

For example, here is my signed purchase agreement. Signed by both parties with a description of the vehicle.

I also ordered from Town and Country. Just curious as to how long they told you it would be before you see yours?

 

[dingle87]

Sorry for the hassle OP. Wish this would've been smoother for you. That's quite the bummer.

As a Chicago area res/order/buyer, this is exactly why I went with Granger. I called around to multiple dealers, visited a few and this is the treatment (in general) throughout the Chicago area no matter the manufacturer of the vehicle. We dealt with these Chicagoland a-holes a few years ago when we were buying our Kia, so we went north into Wisconsin for the better experience.

To the OP, good luck to you. They'll sell that Badlands to some idiot with money to burn or some lemming who is just following the fad.

 

[JonD79]

I actually thought about canceling and making and order with Town and Country and just take a road trip when it comes in to get it. At least I know it would be MSRP

 

[Skydoc]

So needless to say I'm feeling pretty dejected at the moment. I thought I did everything correctly (in hindsight I know I missed something) and what Ford suggested to get a Bronco. But at the end of the day, not only am I not getting my Bronco, the dealer was straight up rude and told me they wouldn't even sell to me at their markup.

Here's the full story. I had a reservation, later than many of you and I went with Granger. I think it was around May 15, 2021. I knew I'd be far down the list. Granger thought I'd maybe get one around Q2/3 of 20222. That was fine by me. As we all know, Ford then changed allocation formulas and Granger let us know it was going to severely impact them. I wouldn't be getting a Bronco from them until probably 2025. So I did what Ford and Mike Levine told people in my position. I looked for a high volume dealer and I made a build that was less constrained (dropped the MIC top). I went to Golf Mill Ford in Niles, IL. First thing I asked, are there any ADMs because I won't pay them. They said no, all custom orders are at MSRP. So built out my order. I asked for a purchase agreement and I was told they didn't really have anything like that they could give me. So I had them print out the order sheet, wrote out I'll pay MSRP plus tax, title and license. I had a sales manager sign in. I asked if I needed to put down a deposit or reservation and they said no. This was October 20th or so and it was when reservations weren't available but I could go into the dealer to order. The guy taking my order was very clueless but I asked a few times about putting money down but he told me I didn't need to. They placed the order, I had the signed order confirmation and thought I was good.

I was in the 2/8 build week and it got pushed due to the MAP closure. It was built with an EDD of 3/11. Well this past weekend on Saturday they called saying it was in. I was pumped. I needed to move money to my checking to write out the down payment check so I said I couldn't come in until monday. I spent the day getting the garage ready for the second car. Today I had my wife drop me off at the dealer. The salesman took me to see it and it was sweet. An Eruption Green Badlands. I was picking it up around 5pm so the sun was making that paint look like everything I'd hoped it was. Took it out for a drive and it was great. I was so pumped. We go in and get started on paperwork. You already know where this is going....


They tell me most cars are getting a 7.5k Market Adjustment. And they're only adding 5k to my Bronco. I immediately said I wouldn't be paying that. I rehashed that it was literally the first thing I asked and that I had the signed price of MSRP. So the salesman walks off and comes back giving me the runaround of how they have to do it in this market. Offers to come down 2.5k. Again I tell him I'm not doing it. I have signed stuff showing I'm paying MSRP. So then someone else comes over and I just keep getting the run around on this market, blah blah blah. You guys know all the spin they try to use. Finally after they see the photos of the signed paperwork he disappeared for awhile. Comes back and tells me it's 5k more. Take it or leave it. Their main reasoning was that I did not place a deposit on it. So nothing was binding. Even though I said multiple times, I asked if I needed to put money down and was told no. Not to mention, it shouldn't be on me to do your job. It's something you should have asked/taken care of. I want to preface with I did not yell, swear, threaten or act like a fool. But at this point I was most definitely raising my voice but it was not screaming by any means. Again they told me take it or leave it. I continued to press "what good is signed documentation from you for my custom order and now you will not honor it?" At that point someone else walked over and told me to leave. So in an effort to bide time so they wouldn't try to sell my car right away, I said "Fine, I'll go home and talk to my finance company to see if I can take out more for the ADM". I was still not intending on paying it, after I walked out the guy that told me to leave said "Don't bother talking to your finance company. We're not selling you this car for any price". I asked "you changed the price on me and I'm visibly upset. I didn't yell at you or anyone else but you kicked me out of your store and now you won't sell to me even if I paid the 5k markup"? He said "Yep, I don't want the bad press or to have to deal with you". And that was it. As I was waiting for my Uber to get me they were putting my Bronco in one of those 'marquee' spots right in front next to the main road. I know they were thrilled about this. They'll probably mark it up 15-20k now.

I tweeted at Mike Levine and @Ford but haven't heard anything yet. Honestly with them throwing me out of their dealership I wouldn't even expect this to somehow be resolved. I'm pretty crushed. I know lots of people that have been waiting longer than I have are fed up but still waiting. I hope you guys all get your vehicles and it's a smooth process. But at this point, I'm so soured on the whole thing. I'm going to chill for a few days but I don't think I want to start at the back of the line again so I might just be looking at another manufacturer. I thought I did everything they (Ford and Mr Levine) suggested to get a Bronco as quickly as possible and without hidden fees but I still got screwed.

You had better make sure corporate gets all this info if it’s the last thing you do you need to take them down!

 

[stras27]

Added my review. Sucks this keeps happening to people.

 

[JulesQ]

Wondering how that dealership has 15 Broncos for sale on their lot? Our local (large) dealership only has 1! Makes me wonder if they are doing the same thing to other reservation holders in your area

 

[ATbronco]

Wow. What a trashy move on them. Like literally garbage. Continue the bad reviews everywhere. Facebook, Google, forums, over and over again. Literally could not get more scummy

 

[TailGunner]

This is part of the reason that I'm sticking with Granger, even if I have to wait a few years. With Ford lowering the standard for name matching on reservations, I have a hard time trusting any other dealer these days.

What do you mean, "lowering the standard for name matching?"
I had them print out my order details last night for one final review and noticed they just have my first initial and last name. I have a very common last name...not common at all first name. Now I am paranoid!

 

[ATbronco]

This is literally why people hate on dealerships and car salesman. Because they straight up lie. The methods in which we purchase cars needs to change. I can’t stand the back and forth, haggle here haggle there. It’s infuriating. No other product is sold this way except for used garbage at a garage sale.

 

[Blitzjb]

Lol - he negotiated nicely when he ordered. They threw nice out the door upon delivery.

He could have left and had the forum bash them 1st.... It has worked for others... I know it sucks, but at $2500 ADM - it is currently a bargain...... The dealer I got mine at tried to ADM the very 1st Bronco... The guy took delivery-posted a bad review-He ended up getting the ADM back and all of us reservation holders at the same dealer took delivery at MSRP ((( The dealer charges a hefty ADM for non-reserved and stock units--ALL Sell quickly))) I have no problem with dealers charging ADM for non reserved units - we live in a free market society.

 

[Blitzjb]

someone overpaid

I happily paid MSRP.

 

[Tonka1]

What do you mean, "lowering the standard for name matching?"
I had them print out my order details last night for one final review and noticed they just have my first initial and last name. I have a very common last name...not common at all first name. Now I am paranoid!

When the Bronco was first launched, dealers were required to sell the vehicle 80% of the time to the person who made the reservation or they would loose future allocations. The name match benchmark was lowered to 60% which encourages dealers to sell Bronco orders to the highest bidder. These are the nightmare stories that you see posted on this forum.

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