Same here, I got a case opened with the reservation support team. Hopefully we get some progress.
I had to go from New Castle Delaware to outside of Turnersville, NJ, which is a 44 minute drive... and its been 3 weeks so far... still waiting, and the ETA keeps changing by the hour...
We were told that Ford has not yet issued the directive to the dealerships on how to fix/replace the airbag. It is supposed to be communicated to them in the 4th quarter and then the parts can be ordered. Until then, nothing can be done. So it sits there...
Same here, but what do we do with these "case numbers"....?
Yup, this. Just ridiculous that @Ford Motor Company hasn’t issued the instructions for what is a straightforward airbag replacement, but can manage to build thousand more while ours sit. This issue was brought to Ford’s attention in August, they sent out the initial memo acknowledging it and the stop-sale of units affected on 10/4. Mine was shipped to dealer when that stop-sale hit and was never released. It officially hit the dealer lot on 10/20! So I was hit with MIC issue and sent to DM with blend date of 8/4 and now continue to sit because one dumbass couldn’t read instructions on how to fold an airbag! @Ford Motor Company is an absolutely pathetic excuse for a company. I cannot believe so many execs manage to keep their jobs while being piss-poor at it.We were told that Ford has not yet issued the directive to the dealerships on how to fix/replace the airbag. It is supposed to be communicated to them in the 4th quarter and then the parts can be ordered. Until then, nothing can be done. So it sits there...
I've seen a great meme for this one but it's a little graphic for this site.
I got my built email first, in August, then the communication that the roof would be replaced in November, and the pic came last, about the same time as the shipping to dealer notice in early November.You got the production line pic before your built email? Got off DM on Monday and still waiting on mine
we should all get these Broncos for free
Hahaha, if only. I’m happy to pay for mine, and never would I have though it would be so difficult to fork over $50k for a vehicle, but Ford has managed to make that happen. The issue is that with 553 units affected Ford considers us to be nonfactors and therefore easily ignored. Try having that attitude if you run your own small business and see how that works out, because you won’t stay in business long, and yet Ford manages to do so. Multi-billion dollar company versus little guys I guess, but that’s no excuse for them to not own their mistakes, and more importantly, correct them in a timely manner while maintaining communication. The parts obviously exist because they’ve managed to build many more since those of us with the airbag recall were affected, and at least one user here on the forum was even able to have his dealer order the airbag but they can’t install it because apparently that somehow voids the warranty if installed before Ford issues “instructions”. I’m sure that someone there can pump out the instruction sheet, so why hasn’t it been done. The NHTSA even says that this delay is strictly on Ford.
Yeah, case #'s case #'s, how many do you need when they don't respond to any of them? I've got more escalators than can fill a skyscraper. Just go ahead and dash your hopes. It'll save time.I've seen a great meme for this one but it's a little graphic for this site.
I’m happy to pay for mine, but I wouldn’t complain if they slipped a 3.5 L or better yet a V8 into it for all the hassle.
Mine did that for 4 days, then suddenly it was at the dealer, hopefully the case for you too
