My salesman sent me a video last Saturday (July 2nd) of my HOSS3 Wildtrak... Ford still doesn't have the "Shipped" light green. So just because it doesn't show shipped, it might be at the dealership.Ford sent me an email on 06/10/2022 informing that my Bronco was built on 06/08/2022. I called Ford Marketing on 06/10/2022 to verify it was built with no chip or part holds. They assure me that there were no holds and it was released for shipping
The Backdoor app posted an estimated delivery window of 06/14 to 06/20.
I called Ford Marketing on 06/21/2022. They told me that my status would update later in the day and to call back tomorrow. The following day they informed me that my estimated delivery was bumped to 06/25 - 07/01. They did not know why it was bumped. It was showing built and released for shipping.
My salesman checked the status on 06/27/2022 on his end and it showed as built / plant hold. There was nothing noting what the hold was based on. I called Ford Marketing the same day and initially they told me it built and released on their end. When I told them what my salesman saw they “double checked” the system and said the did see it listed as built / plant hold. They had no idea what the hold was based on but said if it was a chip hold it would be recorded as a chip hold.
My estimated delivery window was bumped without any notice on 06/29/2022 on the Backdoor tracker to 07/02 to 07/08.
I called Ford Marketing on 07/02/2022 to try to see what was the delay. I was informed that my Bronco was previously recorded as “on delay” (new terminology to me in this ordeal) and the delay was removed. There’s no holds and it’s released to shipping and will arrive by 07/08/2022. She said the delay was due to convoy shortages.
Two Broncos were delivered to my dealership (20 miles from MAP) on Tuesday, July 5, 2022. Proof the convoys are running.
Ford sent an email during the late evening on Tuesday, July 5, 2022 informing me that my original estimated delivery window of 06/14 to 06/20 was bumped to 07/02 - 07/08 (same dates as reported on the Ford Backdoor app 5 says earlier ??????).
I called Ford Marketing today (07/07/2022) to see if the status had changed. I was informed it is reported as built / delay / plant hold and that has been the case since it was declared built on 06/08/2022. I told her what I was told in my previous communications and felt that I was lied to. She said she was sorry and didn’t understand why I wasn’t told it was on hold. As expected, she was unable to tell me why the hold is based on.
The only good thing is now I can stop checking the shipping status 25 times per day because it’s obviously not coming anytime soon snd their estimated shipping windows are nonsense.
I hope you guys have better luck than me.
Thanks. I’m far more relaxed about it now that I know what the hold up is. It’s a part hold - and it’s nothing major.
I have had excellent customer service from other automakers in 2022. Ford is a very significant outlier in the negative direction.
First, I am not a Ford person (Bronco being my first). However, Ford has just experienced the perfect storm! They have had to produce the best selling vehicle (F150), Hottest ICE vehicle (Bronco) and the hottest EV (Lightning) during a worldwide pandemic that has had devastating effects on their supply chains, distribution networks and vendor availability. All these unavoidable supply issues while demand increased significantly during this period.
story time please!! Markup? No price protection? Details are needed
Yep... build date 5/24 with delivery 10-16 June... then 17-23 June... 24-30 June... etc... etc... still no Bronco! But the dealer did tell me due to shortage of delivery drivers a couple weeks ago. I could have walked there and got it my self by now.Ford sent me an email on 06/10/2022 informing that my Bronco was built on 06/08/2022. I called Ford Marketing on 06/10/2022 to verify it was built with no chip or part holds. They assure me that there were no holds and it was released for shipping
The Backdoor app posted an estimated delivery window of 06/14 to 06/20.
I called Ford Marketing on 06/21/2022. They told me that my status would update later in the day and to call back tomorrow. The following day they informed me that my estimated delivery was bumped to 06/25 - 07/01. They did not know why it was bumped. It was showing built and released for shipping.
My salesman checked the status on 06/27/2022 on his end and it showed as built / plant hold. There was nothing noting what the hold was based on. I called Ford Marketing the same day and initially they told me it built and released on their end. When I told them what my salesman saw they “double checked” the system and said the did see it listed as built / plant hold. They had no idea what the hold was based on but said if it was a chip hold it would be recorded as a chip hold.
My estimated delivery window was bumped without any notice on 06/29/2022 on the Backdoor tracker to 07/02 to 07/08.
I called Ford Marketing on 07/02/2022 to try to see what was the delay. I was informed that my Bronco was previously recorded as “on delay” (new terminology to me in this ordeal) and the delay was removed. There’s no holds and it’s released to shipping and will arrive by 07/08/2022. She said the delay was due to convoy shortages.
Two Broncos were delivered to my dealership (20 miles from MAP) on Tuesday, July 5, 2022. Proof the convoys are running.
Ford sent an email during the late evening on Tuesday, July 5, 2022 informing me that my original estimated delivery window of 06/14 to 06/20 was bumped to 07/02 - 07/08 (same dates as reported on the Ford Backdoor app 5 says earlier ??????).
I called Ford Marketing today (07/07/2022) to see if the status had changed. I was informed it is reported as built / delay / plant hold and that has been the case since it was declared built on 06/08/2022. I told her what I was told in my previous communications and felt that I was lied to. She said she was sorry and didn’t understand why I wasn’t told it was on hold. As expected, she was unable to tell me why the hold is based on.
The only good thing is now I can stop checking the shipping status 25 times per day because it’s obviously not coming anytime soon snd their estimated shipping windows are nonsense.
I hope you guys have better luck than me.
Paid the exact amount when I ordered it. Recommend Granger Ford if you desire an extended warranty. The best price from my dealer was $1900 versus $1165 with Granger(60/100)story time please!! Markup? No price protection? Details are needed
Hang in there man. Went through the same 2 year wait. Finally got mine a week ago. Worth the wait.Ford sent me an email on 06/10/2022 informing that my Bronco was built on 06/08/2022. I called Ford Marketing on 06/10/2022 to verify it was built with no chip or part holds. They assure me that there were no holds and it was released for shipping
The Backdoor app posted an estimated delivery window of 06/14 to 06/20.
I called Ford Marketing on 06/21/2022. They told me that my status would update later in the day and to call back tomorrow. The following day they informed me that my estimated delivery was bumped to 06/25 - 07/01. They did not know why it was bumped. It was showing built and released for shipping.
My salesman checked the status on 06/27/2022 on his end and it showed as built / plant hold. There was nothing noting what the hold was based on. I called Ford Marketing the same day and initially they told me it built and released on their end. When I told them what my salesman saw they “double checked” the system and said the did see it listed as built / plant hold. They had no idea what the hold was based on but said if it was a chip hold it would be recorded as a chip hold.
My estimated delivery window was bumped without any notice on 06/29/2022 on the Backdoor tracker to 07/02 to 07/08.
I called Ford Marketing on 07/02/2022 to try to see what was the delay. I was informed that my Bronco was previously recorded as “on delay” (new terminology to me in this ordeal) and the delay was removed. There’s no holds and it’s released to shipping and will arrive by 07/08/2022. She said the delay was due to convoy shortages.
Two Broncos were delivered to my dealership (20 miles from MAP) on Tuesday, July 5, 2022. Proof the convoys are running.
Ford sent an email during the late evening on Tuesday, July 5, 2022 informing me that my original estimated delivery window of 06/14 to 06/20 was bumped to 07/02 - 07/08 (same dates as reported on the Ford Backdoor app 5 says earlier ??????).
I called Ford Marketing today (07/07/2022) to see if the status had changed. I was informed it is reported as built / delay / plant hold and that has been the case since it was declared built on 06/08/2022. I told her what I was told in my previous communications and felt that I was lied to. She said she was sorry and didn’t understand why I wasn’t told it was on hold. As expected, she was unable to tell me why the hold is based on.
The only good thing is now I can stop checking the shipping status 25 times per day because it’s obviously not coming anytime soon snd their estimated shipping windows are nonsense.
I hope you guys have better luck than me.
