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Bottom line up front: I’m a day one reservation holder and today I received a VIN for an order I did not place at Honolulu Ford. During the last 10 months I've been actively trying to transfer my reservation to a different dealership but through Ford's inept customer service it has still not gone through.
Background: I was living in Las Vegas with orders to transfer to Hawaii when the reservation system came on line. When placing the reservation it asked to select your dealership (which I was not expecting) so I picked Honolulu Ford figuring it was just as good as any other on the island of Oahu. Wanting to get a later production year 2021 or early 2022 I decided to convert my reservation to an order late summer 2021. After reading all the stories on this forum, and per the FAQ section on Ford's website, I asked for a purchase agreement to be filled out and I was told flatly “no”. When I pushed on this (and I pushed hard) I was told that they will negotiate the price of my order once the Bronco arrives but at the current moment they will charge $6k above MSRP and they alluded it would be higher than that by the time it arrives on island.
I told them I would like to change the dealership reservation and started the process with Ford. The only problem is that Ford customer service has been abysmal and multiple times over the past 9-10 months I was told “your dealership transfer should go through in the next week or two.” Last November when I called for probably the 6th or 7th time to check on the transfer status, they said it hadn’t been approved and they had no timeline, and to not call back. After two months I called back. The lady I talked to said that the transfer had never been submitted at any point and she was using a higher level of management to submit my transfer. I was then told “one or two weeks and your transfer should be set”.
Today an email pops into my inbox about my 2022 Bronco! Hell yeah! I open it up thinking my transfer went through, and it’s my BRONCO SCHEDULED FOR PRODUCTION (with Vin) from Honolulu Ford. YGBSM. Naturally I reached out to the dealership and I’m getting silence. I plan on going in person either tomorrow or Monday and calling Ford Customer service on Monday as well.
So that's where I am at. What ideas do y’all have on how to approach this? Clearly the customer service line does not work.
@Ford Motor Company My first vehicle was a full size 4th generation Bronco, I previously owned a F250, and my current vehicle is a F150. We were looking purchase a new Mustang for my wife and of course I have been wanting the “new” Bronco since I was 16. The inept handling of this process is about to make me never purchase a Ford again.
Background: I was living in Las Vegas with orders to transfer to Hawaii when the reservation system came on line. When placing the reservation it asked to select your dealership (which I was not expecting) so I picked Honolulu Ford figuring it was just as good as any other on the island of Oahu. Wanting to get a later production year 2021 or early 2022 I decided to convert my reservation to an order late summer 2021. After reading all the stories on this forum, and per the FAQ section on Ford's website, I asked for a purchase agreement to be filled out and I was told flatly “no”. When I pushed on this (and I pushed hard) I was told that they will negotiate the price of my order once the Bronco arrives but at the current moment they will charge $6k above MSRP and they alluded it would be higher than that by the time it arrives on island.
I told them I would like to change the dealership reservation and started the process with Ford. The only problem is that Ford customer service has been abysmal and multiple times over the past 9-10 months I was told “your dealership transfer should go through in the next week or two.” Last November when I called for probably the 6th or 7th time to check on the transfer status, they said it hadn’t been approved and they had no timeline, and to not call back. After two months I called back. The lady I talked to said that the transfer had never been submitted at any point and she was using a higher level of management to submit my transfer. I was then told “one or two weeks and your transfer should be set”.
Today an email pops into my inbox about my 2022 Bronco! Hell yeah! I open it up thinking my transfer went through, and it’s my BRONCO SCHEDULED FOR PRODUCTION (with Vin) from Honolulu Ford. YGBSM. Naturally I reached out to the dealership and I’m getting silence. I plan on going in person either tomorrow or Monday and calling Ford Customer service on Monday as well.
So that's where I am at. What ideas do y’all have on how to approach this? Clearly the customer service line does not work.
@Ford Motor Company My first vehicle was a full size 4th generation Bronco, I previously owned a F250, and my current vehicle is a F150. We were looking purchase a new Mustang for my wife and of course I have been wanting the “new” Bronco since I was 16. The inept handling of this process is about to make me never purchase a Ford again.
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