- First Name
- Bryan
- Joined
- Aug 5, 2021
- Threads
- 35
- Messages
- 3,790
- Reaction score
- 9,618
- Location
- New England
- Vehicle(s)
- Ford Bronco, Escape, Focus
- Your Bronco Model
- Badlands
- Thread starter
- #1
I was at the dealership this morning for warranty work on my wife's Escape. While there I asked the sales manager to add the Mid package to my Bronco order. The only good thing about this giant wait is that it has given me time to save up my pennies and buy more features than I originally intended on buying.
Back in November I had the sales manager add a few items to my order--the storage bags and they keyless entry pad. Much to my and my sales manager's surprise... those items I had added were NOT on my order today when he pulled it up. And we have literally have no idea why.
I am almost positive that the sales manager updated my order correctly back in November. My father was a Ford employee, and I previously worked a dealership so I am relatively familiar with WBDO and how it works (though far from an expert). Both of the options were on the WBDO printout that I signed, and I saw the sales manager update my order and save it correctly (afaik) back in November, as I was physically standing over his shoulder while he made the updates. But for some reason... it was not on my order, and we have no idea why.
In my case it would not have really mattered, both of those options I added in November can easily be bought & installed after delivery. But I would hate to have someone upgrade their order to have leather seats, Sasquatch package, or Mid/High/Lux package and have it arrive without those options because Ford's ordering system is a mess. So if you have changed your order, it may be worth talking to your dealer verifying the changes went through and were actually made.
Old WBDO sheet I signed in November, vs the new one today. (I removed the keyless entry pad since Mid package has intelligent access.)
Back in November I had the sales manager add a few items to my order--the storage bags and they keyless entry pad. Much to my and my sales manager's surprise... those items I had added were NOT on my order today when he pulled it up. And we have literally have no idea why.
I am almost positive that the sales manager updated my order correctly back in November. My father was a Ford employee, and I previously worked a dealership so I am relatively familiar with WBDO and how it works (though far from an expert). Both of the options were on the WBDO printout that I signed, and I saw the sales manager update my order and save it correctly (afaik) back in November, as I was physically standing over his shoulder while he made the updates. But for some reason... it was not on my order, and we have no idea why.
In my case it would not have really mattered, both of those options I added in November can easily be bought & installed after delivery. But I would hate to have someone upgrade their order to have leather seats, Sasquatch package, or Mid/High/Lux package and have it arrive without those options because Ford's ordering system is a mess. So if you have changed your order, it may be worth talking to your dealer verifying the changes went through and were actually made.
Old WBDO sheet I signed in November, vs the new one today. (I removed the keyless entry pad since Mid package has intelligent access.)
Sponsored