Sorry even if this is resolved they still deserve every bit of negative feedback that they get. Just because you get resolution doesn't mean that a local customer that doesn't frequent forums or the internet, and doesn't know how to spread the word won't get taken advantage of. Most will just walk away with their tail between their legs without saying a word. And in that instance the dealer has essentially won.
Have you seen, yet, the bullshit response that they are now putting on their negative Google reviews?
Interesting, saw this response from the dealer on their Google reviews page. Will also paste it below:
"Thanks for the review, I wish you know the whole story before you give out reviews on something you know nothing about. Customer call us back in February and told us he did not want the Bronco anymore and go ahead and order it. So we did. 10 months go by with emails and phone calls to the customer with no response. Vehicle has been here for over a week, customer just shows up unannounced. No appointment, no call ahead, and demand that we sell it to him. EVERY RESERVATION HOLD THAT CAME IN AND SIGNED A FORM PAID MSRP OR A PRICE THAT WE HAD ALREADY AGREED AT DATE AND TIME OF ORDER."
Makes me wonder what the hell is going on. If what the dealer said is true, I'd have less of a reason to discredit them. But they are responding like this to every bad review.
Also, forgive me if this is already known!
Not true. Calling Ford customer service will at least get you a response. The intern running the @Ford Motor Company account has been giving strict instructions to ignore these threads, as well as the mentions, and instead only congratulate people when they get their Bronco.
Yeah he doesn’t give a damn. He gets these problems daily
This whole thing has been a freaking joke. This is pure disrespect to order a car over a year ago, signing documentation with msrp, having delay after delay, and then when your car finally comes it double the freaking price.
Copy. Just was curious what happened there. Funny, I actually got a FE reservation before they sold out. I eventually ordered a Badlands because I felt the FE was overkill for my needs. Truly my biggest regret, knowing how much they are selling for now. But still, I was happy with the BL. My dealer did try to convince me to keep the FE order, but they were never pushy. They wanted me to get what I wanted.
It's funny how when you hear the other side of a story, you rethink what you were thinking. So I'm trying to put myself in the dealer's shoes (if their "side" was true).Interesting, saw this response from the dealer on their Google reviews page. Will also paste it below:
"Thanks for the review, I wish you know the whole story before you give out reviews on something you know nothing about. Customer call us back in February and told us he did not want the Bronco anymore and go ahead and order it. So we did. 10 months go by with emails and phone calls to the customer with no response. Vehicle has been here for over a week, customer just shows up unannounced. No appointment, no call ahead, and demand that we sell it to him. EVERY RESERVATION HOLD THAT CAME IN AND SIGNED A FORM PAID MSRP OR A PRICE THAT WE HAD ALREADY AGREED AT DATE AND TIME OF ORDER."
Makes me wonder what the hell is going on. If what the dealer said is true, I'd have less of a reason to discredit them. But they are responding like this to every bad review.
Also, forgive me if this is already known!
Unfortunately if it were just you this wouldn’t get resolved in your favor. That’s the sad reality.
