Screwed over by Chula Vista Ford

[castassoc]

Showed up at Chula Vista Ford this morning to pick up my long-awaited Bronco, only to be received by the Sales and General Manager telling me that my now $46K MSRP was listed at $59.5 due to their added dealer markup and "accessories" which included a car alarm/theft deterrent, nitro in the tires, some code security etching in the window, etc. items that according to them go on EVERY vehicle they sell. Can't believe that after placing the order and a deposit on January 7, 2021, they had the gall to pull this one.

They said that they were doing me a "favor" by giving me a special price since these trucks are going for $15k over. After having to control myself with the belligerent Sales Manager, I walked out of the worst experience of customer service anyone could ever have. They indicated that the dealership was under new ownership and they had no previous letter or documentation that the vehicle was to be sold at MSRP, even though I had a copy of the order/spec sheet and a credit card voucher from the deposit. If Ford is allowing dealers to pull off things under their noses, it says a lot about their brand.

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[babraunagel]

If you have a reservation, Ford will support you and help with the dealer.

If not, all bets are off, however they may help since you got it in writing from the dealership. It should not matter if it's under new management. The agreement is with the company, not the owner of rhe company

 

[Raptor.Tremor.Bronco]

I don't think I'd want a vehicle as electronically complete as a bronco to have some aftermarket security system installed. That's just a nightmare waiting to happen

 

[Compta38]

"I'm sorry but I sneezed, lost control and went into the wall on my test drive".

 

[lakesinai]

Showed up at Chula Vista Ford this morning to pick up my long-awaited Bronco, only to be received by the Sales and General Manager telling me that my now $46K MSRP was listed at $59.5 due to their added dealer markup and "accessories" which included a car alarm/theft deterrent, nitro in the tires, some code security etching in the window, etc. items that according to them go on EVERY vehicle they sell. Can't believe that after placing the order and a deposit on January 7, 2021, they had the gall to pull this one.

They said that they were doing me a "favor" by giving me a special price since these trucks are going for $15k over. After having to control myself with the belligerent Sales Manager, I walked out of the worst experience of customer service anyone could ever have. They indicated that the dealership was under new ownership and they had no previous letter or documentation that the vehicle was to be sold at MSRP, even though I had a copy of the order/spec sheet and a credit card voucher from the deposit. If Ford is allowing dealers to pull off things under their noses, it says a lot about their brand.

Putting Nitro/CO2 in the tires of an off-road vehicle designed to be repeatedly aired down/aired up, and then having the gall to charge for it, is the height of idiocy and arrogance.

 

[BBoyM3]

If you had a reservation, then get Ford involved.

 

[F OR D]

@Ford Motor Company can you dm him steps to take if applicable?

 

[Taltyman]

Ouch. Reminds me of when we bought our FJ Cruiser when they first came back out (since discontinued). We live in Texas and every dealer in the Southeast zone did similar crap. Installed paint protection, pin stripe, etc and marked them way up. Via a forum we found a dealer in Minnesota that was selling at MSRP and my wife flew up there and drove it back and we saved a few thousand dollars even after the cost of the plane ticket. It was like they all were in it together in that zone. I guess Toyota was fine with it. Was a great ride until the engine blew in the middle of nowhere in New Mexico on a trip to Colorado.

 

[vrtical]

Its the Ford Bronco way.

 

[gryphon1231]

Showed up at Chula Vista Ford this morning to pick up my long-awaited Bronco, only to be received by the Sales and General Manager telling me that my now $46K MSRP was listed at $59.5 due to their added dealer markup and "accessories" which included a car alarm/theft deterrent, nitro in the tires, some code security etching in the window, etc. items that according to them go on EVERY vehicle they sell. Can't believe that after placing the order and a deposit on January 7, 2021, they had the gall to pull this one.

They said that they were doing me a "favor" by giving me a special price since these trucks are going for $15k over. After having to control myself with the belligerent Sales Manager, I walked out of the worst experience of customer service anyone could ever have. They indicated that the dealership was under new ownership and they had no previous letter or documentation that the vehicle was to be sold at MSRP, even though I had a copy of the order/spec sheet and a credit card voucher from the deposit. If Ford is allowing dealers to pull off things under their noses, it says a lot about their brand.

If the dealership required a deposit beyond the $100 reservation fee when you placed your order and you didn't agree to the "dealers added accessories" at the time you placed the order and gave them that deposit then get a lawyer.

 

[lakesinai]

Showed up at Chula Vista Ford this morning to pick up my long-awaited Bronco, only to be received by the Sales and General Manager telling me that my now $46K MSRP was listed at $59.5 due to their added dealer markup and "accessories" which included a car alarm/theft deterrent, nitro in the tires, some code security etching in the window, etc. items that according to them go on EVERY vehicle they sell. Can't believe that after placing the order and a deposit on January 7, 2021, they had the gall to pull this one.

They said that they were doing me a "favor" by giving me a special price since these trucks are going for $15k over. After having to control myself with the belligerent Sales Manager, I walked out of the worst experience of customer service anyone could ever have. They indicated that the dealership was under new ownership and they had no previous letter or documentation that the vehicle was to be sold at MSRP, even though I had a copy of the order/spec sheet and a credit card voucher from the deposit. If Ford is allowing dealers to pull off things under their noses, it says a lot about their brand.

OP, I am a bit confused by your postings, because your previous post on October 21 indicated that you already lost your reservation or your order. Is there more to the story?
"My POS dealer just sent me an email refunding my original $100 reservation slot hold. Turns out that my build/configuration and $1k deposit (from Jan 10, 2021) was never submitted and the dealership changed owners, and I am SOL. Getting pretty sick and tired with Ford, just may have to hold on..."

 

[WTFitsBroncoJ]

OP, I am a bit confused by your postings, because your previous post on October 21 indicated that you already lost your reservation or your order. Is there more to the story?
"My POS dealer just sent me an email refunding my original $100 reservation slot hold. Turns out that my build/configuration and $1k deposit (from Jan 10, 2021) was never submitted and the dealership changed owners, and I am SOL. Getting pretty sick and tired with Ford, just may have to hold on..."

 

[SavSqch]

As someone still waiting for mine to be built , these posts are awful to read.

It is such a crappy thing to happen to someone and it’s just awful. You are there staring at your long awaited Bronco and just want take it home.

Then realize you are driving home without new Bronco.

Its just awful .

Hope works out for you OP.

 

[castassoc]

OP, I am a bit confused by your postings, because your previous post on October 21 indicated that you already lost your reservation or your order. Is there more to the story?
"My POS dealer just sent me an email refunding my original $100 reservation slot hold. Turns out that my build/configuration and $1k deposit (from Jan 10, 2021) was never submitted and the dealership changed owners, and I am SOL. Getting pretty sick and tired with Ford, just may have to hold on..."

I was just as confused as you, as they reimbursed the original $100 used to place a hold for a spot on the Ford website, not the $1k to the dealer when we submitted the order.

 

[lakesinai]

I was just as confused as you, as they reimbursed the original $100 used to place a hold for a spot on the Ford website, not the $1k to the dealer when we submitted the order.

Will you find another dealer, or buy a different car?

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