- Joined
- Jul 27, 2020
- Threads
- 1
- Messages
- 6
- Reaction score
- 5
- Location
- Chula Vista, CA
- Vehicle(s)
- Audi Q7
- Your Bronco Model
- Big Bend
- Thread starter
- #1
Showed up at Chula Vista Ford this morning to pick up my long-awaited Bronco, only to be received by the Sales and General Manager telling me that my now $46K MSRP was listed at $59.5 due to their added dealer markup and "accessories" which included a car alarm/theft deterrent, nitro in the tires, some code security etching in the window, etc. items that according to them go on EVERY vehicle they sell. Can't believe that after placing the order and a deposit on January 7, 2021, they had the gall to pull this one.
They said that they were doing me a "favor" by giving me a special price since these trucks are going for $15k over. After having to control myself with the belligerent Sales Manager, I walked out of the worst experience of customer service anyone could ever have. They indicated that the dealership was under new ownership and they had no previous letter or documentation that the vehicle was to be sold at MSRP, even though I had a copy of the order/spec sheet and a credit card voucher from the deposit. If Ford is allowing dealers to pull off things under their noses, it says a lot about their brand.
They said that they were doing me a "favor" by giving me a special price since these trucks are going for $15k over. After having to control myself with the belligerent Sales Manager, I walked out of the worst experience of customer service anyone could ever have. They indicated that the dealership was under new ownership and they had no previous letter or documentation that the vehicle was to be sold at MSRP, even though I had a copy of the order/spec sheet and a credit card voucher from the deposit. If Ford is allowing dealers to pull off things under their noses, it says a lot about their brand.
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