Just what customers want; to be intentionally kept in the dark. Fielding customer questions and educating the customer base are 2 major responsibilities that a dealership should be willing, actually let’s say eager, to do as part of the “service” they offer as the expensive middlemen in these transactions.We also don't input customer's emails on retail orders for the same reason. When people start getting notified of every step along the way about something they order, they call the dealer 10X more than if they don't know
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