- Joined
- Apr 9, 2021
- Threads
- 163
- Messages
- 8,222
- Reaction score
- 28,691
- Location
- British Columbia
- Website
- www.bronco6g.com
- Vehicle(s)
- 2021 Ford Bronco
- Your Bronco Model
- Badlands
It's funny how some folks complain about another's occupation. Whether you work at a dealership, retail, grocery store, manufacturing, etc. - Nobody will understand the challenges the other person may face. It's not worth getting worked up over something unless there is truly an issue, and ultimately, you'll probably get a better response by being cool and calm and working together. Also, your experience at one dealership shouldn't paint all dealerships with the same brush.I would never "intentionally" keep anyone in the dark as someone else suggested. But speaking from experience, every time we put the customer's email in on a special order, and it notifies them throughout the process, it doubles, triples, or even quadruples the number of times we're contacted. I would certainly agree we should always explain the process, but like you said, when it goes array one day, we get a call from the customer. Additionally, the dealer has zero control over what gets built, when it gets built, if the UAW covid policy keeps workers out and shifts are short, transport trucks can't get scheduled, a blizzard hits dearborn, vehicles sit at the rail yard an extra day, and god help if one comes in with transit damage and Ford tells the customer it has arrived at the dealership. That happens daily on multiple vehicles. When you combine the fact this situation basically forced all Bronco orders to be placed at the same time, I'm sure folks can realize how its different than daily business for dealers who may be placing 1, 2, maybe 3 special orders per week. Throw in several hundred at the same time and that's what we're dealing with here. If someone wants to call me lazy or selfish for not producing DORA's for several hundred people, then I'm happy to swap places with them for a bit.
On a side note, and just out of sheer curiosity, what happens if a vehicle arrives damaged? I assume it depends on the extent, and likely most of it is minimal and can be fixed at the dealership. Is it a regular occurrence where the damage is too much for a "new vehicle"? Does a new one get ordered priority 1?
Thanks very much!
Sponsored