📝 UPDATE Dec 12th: My Letter to the Ford Executive Team: Submitted Customer Feedback Proposal and Response

[John Auer]

Now I'm not going to get my 2021 FE until 2023

I’d rather wait and get it right, instead of wasting time on warranty issues.

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[Cat]

Hood dent/warping!

https://www.bronco6g.com/forum/threads/anyone-notice-poor-hood-alignment.28960/

Yes...this issue is in my checklist that i sent.

 

[HBTFD]

I'll bet my bottom dollar that if you could take a look behind the scenes at any other new from the ground up vehicle launch you would find the same kind of glitches and hiccups. The amount of transparency surrounding this particular launch is too much to handle for many people! I also think if you take ALL deliveries to date and see just how many have no problems at all it would put a lot of this into perspective.

You would cash in on that bet.

 

[mdk77]

I wrote this e-mail to top level Ford Executives early this morning, as the Safety, Manf. & Quality issues escaping are bothering me:

"Dear Ford Executive Team,

I am writing to you today about an alarming and ever-growing list of manufacturing and quality defects related to the new Bronco, as posted by Bronco6g Forum members. Please spend some time reading this note, and viewing the attached pictures.

I am a retired Boeing Quality Leader, with 31 years of experience in Engineering, Manf & QMS, including Global Supply Chain. I have a Bronco WildTrak on order that has been reserved since July 14, 2020, and while I am excited to receive it, I am very concerned about the magnitude of safety and quality issues escaping Ford's QMS.

Let's talk about Safety first:

Customers are stranded on the road because radiator coolant hoses are rubbing on pulleys due to unfastened/loose clamps, or, wire harnesses are rubbing on the drive train because clamps are missing. Another was stranded because an alternator belt was installed smooth side down. Yet another had total loss of power because the Negative Battery Terminal was extremely loose. Repetitive reports of loose screws in the fuse blocks (pic attached).

Issues with the MIC 2.0 Hardtop are still rampant. Air pockets/delam, snakeskin, sharp edges cutting owners, significant water intrusion, gaps and seal issues, whistling to name a few.

One Customer received Black Diamond front seats and Badlands back seats. (Pic attached). Another had a hybrid driver's seat: Navy Pier back with Black vinyl front (pic attached).

Missing paint on the interior of the tailgate and fuel door (pic attached), as well as door hinges.

The items listed above are just a small sampling of recent Safety, Manf/Quality issues new Bronco Customers are experiencing. Below is my comprehensive checklist I will be using when I take delivery. These are all issues posted on the Bronco6g forum.

[This is where I inserted contents of my checklist I have been posting. Ref: https://www.bronco6g.com/forum/threads/pre-delivery-self-qc-checklist.29467/]

Thank you for your time and consideration of my e-mail; I know you all must have very full plates. I welcome your responses, and, if there is anything I can help with please let me know.

Sincerely,

Cat
2 Dr WildTrak, Prod Scheduled week of 12/20/2021.
Order# 5203; VIN 1FMDE5CP4NLA74127"

Thirteen hours later, I received a call from Ford's Executive Office, expressing concern and they are taking this feedback very seriously. My e-mail has been making the rounds, and has been forwarded to Manufacturing for their investigation and resolution of each item to prevent recurrence. The Executive I spoke with agreed these issues should not have left Ford's Quality Management System.

Sometimes, in big manufacturing companies, the Executives don't get alot of feedback directly from their end-users. When they do, improvement actions can be swift. Let's hope this is the case with Ford.

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This is awesome. I think I speak for all forum members when I say well done sir. Thanks for speaking on our behalf!

 

[mpeugeot]

Funny thing is that I pointed much of this out prior to Cat compiling that list and was told by the typical apologists on 6G "this is fine" and accused of bitchin' excessively... I am glad Cat was able to get some traction on this.

Like many, I had the unsecured hose/pulley problem that would have left me stranded otherwise, but that I took care of. When I pointed out the problem to the dealer... What did they say, "this is fine... There is no TSB about it, so we're not going to do anything about it". They literally could see the problem and didn't give a fuck. Thankfully, I lived 2 miles from the dealership and was able to secure the hose before anything happened.

There are a lot of issues with the new Bronco and I haven't had a chance to go through the whole list. Just the amount of dirt my Bronco was delivered to me with said all that needed to be said about the situation at MAP.

 

[Seatmandan]

I wrote this e-mail to top level Ford Executives early this morning, as the Safety, Manf. & Quality issues escaping are bothering me:

"Dear Ford Executive Team,

I am writing to you today about an alarming and ever-growing list of manufacturing and quality defects related to the new Bronco, as posted by Bronco6g Forum members. Please spend some time reading this note, and viewing the attached pictures.

I am a retired Boeing Quality Leader, with 31 years of experience in Engineering, Manf & QMS, including Global Supply Chain. I have a Bronco WildTrak on order that has been reserved since July 14, 2020, and while I am excited to receive it, I am very concerned about the magnitude of safety and quality issues escaping Ford's QMS.

Let's talk about Safety first:

Customers are stranded on the road because radiator coolant hoses are rubbing on pulleys due to unfastened/loose clamps, or, wire harnesses are rubbing on the drive train because clamps are missing. Another was stranded because an alternator belt was installed smooth side down. Yet another had total loss of power because the Negative Battery Terminal was extremely loose. Repetitive reports of loose screws in the fuse blocks (pic attached).

Issues with the MIC 2.0 Hardtop are still rampant. Air pockets/delam, snakeskin, sharp edges cutting owners, significant water intrusion, gaps and seal issues, whistling to name a few.

One Customer received Black Diamond front seats and Badlands back seats. (Pic attached). Another had a hybrid driver's seat: Navy Pier back with Black vinyl front (pic attached).

Missing paint on the interior of the tailgate and fuel door (pic attached), as well as door hinges.

The items listed above are just a small sampling of recent Safety, Manf/Quality issues new Bronco Customers are experiencing. Below is my comprehensive checklist I will be using when I take delivery. These are all issues posted on the Bronco6g forum.

[This is where I inserted contents of my checklist I have been posting. Ref: https://www.bronco6g.com/forum/threads/pre-delivery-self-qc-checklist.29467/]

Thank you for your time and consideration of my e-mail; I know you all must have very full plates. I welcome your responses, and, if there is anything I can help with please let me know.

Sincerely,

Cat
2 Dr WildTrak, Prod Scheduled week of 12/20/2021.
Order# 5203; VIN 1FMDE5CP4NLA74127"

Thirteen hours later, I received a call from Ford's Executive Office, expressing concern and they are taking this feedback very seriously. My e-mail has been making the rounds, and has been forwarded to Manufacturing for their investigation and resolution of each item to prevent recurrence. The Executive I spoke with agreed these issues should not have left Ford's Quality Management System.

Sometimes, in big manufacturing companies, the Executives don't get alot of feedback directly from their end-users. When they do, improvement actions can be swift. Let's hope this is the case with Ford.

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Every single thing you pointed out, the company already knows about.

 

[John Auer]

There is no excuse. The Japanese believe in “zero defects,” Ford, not so much. I’m also a lifetime Ford customer, but this still pisses me off.

I worked at a Mazda dealership in the early 80’s. We were told that the drivers who drove the Mazdas to the export car ship, performed dozens of quality checks on the way. If they found anything wrong, it didn’t get on the boat. Every car/truck has defects. The trick is to catch them before delivery.

 

[jsully10]

I wrote this e-mail to top level Ford Executives early this morning, as the Safety, Manf. & Quality issues escaping are bothering me:

"Dear Ford Executive Team,

I am writing to you today about an alarming and ever-growing list of manufacturing and quality defects related to the new Bronco, as posted by Bronco6g Forum members. Please spend some time reading this note, and viewing the attached pictures.

I am a retired Boeing Quality Leader, with 31 years of experience in Engineering, Manf & QMS, including Global Supply Chain. I have a Bronco WildTrak on order that has been reserved since July 14, 2020, and while I am excited to receive it, I am very concerned about the magnitude of safety and quality issues escaping Ford's QMS.

Let's talk about Safety first:

Customers are stranded on the road because radiator coolant hoses are rubbing on pulleys due to unfastened/loose clamps, or, wire harnesses are rubbing on the drive train because clamps are missing. Another was stranded because an alternator belt was installed smooth side down. Yet another had total loss of power because the Negative Battery Terminal was extremely loose. Repetitive reports of loose screws in the fuse blocks (pic attached).

Issues with the MIC 2.0 Hardtop are still rampant. Air pockets/delam, snakeskin, sharp edges cutting owners, significant water intrusion, gaps and seal issues, whistling to name a few.

One Customer received Black Diamond front seats and Badlands back seats. (Pic attached). Another had a hybrid driver's seat: Navy Pier back with Black vinyl front (pic attached).

Missing paint on the interior of the tailgate and fuel door (pic attached), as well as door hinges.

The items listed above are just a small sampling of recent Safety, Manf/Quality issues new Bronco Customers are experiencing. Below is my comprehensive checklist I will be using when I take delivery. These are all issues posted on the Bronco6g forum.

[This is where I inserted contents of my checklist I have been posting. Ref: https://www.bronco6g.com/forum/threads/pre-delivery-self-qc-checklist.29467/]

Thank you for your time and consideration of my e-mail; I know you all must have very full plates. I welcome your responses, and, if there is anything I can help with please let me know.

Sincerely,

Cat
2 Dr WildTrak, Prod Scheduled week of 12/20/2021.
Order# 5203; VIN 1FMDE5CP4NLA74127"

Thirteen hours later, I received a call from Ford's Executive Office, expressing concern and they are taking this feedback very seriously. My e-mail has been making the rounds, and has been forwarded to Manufacturing for their investigation and resolution of each item to prevent recurrence. The Executive I spoke with agreed these issues should not have left Ford's Quality Management System.

Sometimes, in big manufacturing companies, the Executives don't get alot of feedback directly from their end-users. When they do, improvement actions can be swift. Let's hope this is the case with Ford.

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Where did you find their emails?? I'd love to hop in and send one my self!

 

[Norm A.]

Two up, Thank You Cat and I'll be keeping my fingers crossed that these problems Will be addressed

 

[biswamberpal]

great job, lets see what improvements that makes into their future production rollouts.

 

[Cat]

Who did you email and what are their addresses? I have been trying to get truthful info from absolutely anyone about the airbag recall. I suppose you could say that at least they’re trying to address this issue unlike many of the others you listed, but the lack of communication and utterly open/non-existent timeframe for this fix has more than 500 of still waiting while our Broncos were shipped and now sit at dealerships with a stop-sale on them, not to mention many of them also sat at Dirt Mountain before that. Maybe if I email these same people, because Mike Levine and Jim Farley sure as hell aren’t responding here or on social media, then maybe, just maybe we’ll get something done about this recall.

I totally understand your frustration, @Texas_Dave, and will support your request for more info. I was concerned folks would start asking me for the Ford Executive contact info.; i am not comfortable giving it out at this time. That said, I am willing to send an e-mail on your (and the other 552 folks affected) behalf, if that's acceptable to you.

But first: let's give our member who is in Ford Warranty Administration, @Tornado_735, and on this thread, a chance to respond to our direct request for info. Ref: https://www.bronco6g.com/forum/thre...ecutives-follow-up-response-call.29636/page-5

Second: have you contacted Ford customer service at (866) 436-7332? Ford's number for this recall is 21C23. Notices were supposed to be starting to drop in folk's e-mails Nov. 15th, and I read where one member did receive his.

 

[Erick2123]

I wrote this e-mail to top level Ford Executives early this morning, as the Safety, Manf. & Quality issues escaping are bothering me:

"Dear Ford Executive Team,

I am writing to you today about an alarming and ever-growing list of manufacturing and quality defects related to the new Bronco, as posted by Bronco6g Forum members. Please spend some time reading this note, and viewing the attached pictures.

I am a retired Boeing Quality Leader, with 31 years of experience in Engineering, Manf & QMS, including Global Supply Chain. I have a Bronco WildTrak on order that has been reserved since July 14, 2020, and while I am excited to receive it, I am very concerned about the magnitude of safety and quality issues escaping Ford's QMS.

Let's talk about Safety first:

Customers are stranded on the road because radiator coolant hoses are rubbing on pulleys due to unfastened/loose clamps, or, wire harnesses are rubbing on the drive train because clamps are missing. Another was stranded because an alternator belt was installed smooth side down. Yet another had total loss of power because the Negative Battery Terminal was extremely loose. Repetitive reports of loose screws in the fuse blocks (pic attached).

Issues with the MIC 2.0 Hardtop are still rampant. Air pockets/delam, snakeskin, sharp edges cutting owners, significant water intrusion, gaps and seal issues, whistling to name a few.

One Customer received Black Diamond front seats and Badlands back seats. (Pic attached). Another had a hybrid driver's seat: Navy Pier back with Black vinyl front (pic attached).

Missing paint on the interior of the tailgate and fuel door (pic attached), as well as door hinges.

The items listed above are just a small sampling of recent Safety, Manf/Quality issues new Bronco Customers are experiencing. Below is my comprehensive checklist I will be using when I take delivery. These are all issues posted on the Bronco6g forum.

[This is where I inserted contents of my checklist I have been posting. Ref: https://www.bronco6g.com/forum/threads/pre-delivery-self-qc-checklist.29467/]

Thank you for your time and consideration of my e-mail; I know you all must have very full plates. I welcome your responses, and, if there is anything I can help with please let me know.

Sincerely,

Cat
2 Dr WildTrak, Prod Scheduled week of 12/20/2021.
Order# 5203; VIN 1FMDE5CP4NLA74127"

Thirteen hours later, I received a call from Ford's Executive Office, expressing concern and they are taking this feedback very seriously. My e-mail has been making the rounds, and has been forwarded to Manufacturing for their investigation and resolution of each item to prevent recurrence. The Executive I spoke with agreed these issues should not have left Ford's Quality Management System.

Sometimes, in big manufacturing companies, the Executives don't get alot of feedback directly from their end-users. When they do, improvement actions can be swift. Let's hope this is the case with Ford.

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thank you for doing this, this actually brought up a lot of things i was not aware where going on with manufacturing QA. I will definitely make sure to do a high inspection of mine this is something ive never seen with any other vehicles ive ever purchased. crossing my fingers my badlands is built correctly.

 

[CowboyKid]

I hear you loud and clear.

This is awesome. My first job was at Lockheed making sure nothing slipped through the cracks so we wouldn’t be selling $300 toilet seats and $500 hammers. It was actually kind of fun and a great way to “tour” the company, because I got to run around and talk to procurement, engineering, manufacturing, and QC. It shocks me, that FMC apparently doesn’t have some nepotistic newbie scraping this website and doing a Monday morning PowerPoint with donuts at QC.

 

[604Bronco]

Especially when they build a cocoon around the executive suite and God help you if you bring up an issue or failure, you will quickly learn the meaning of getting thrown under the bus.

As someone else posted, this is a failure of leadership on many levels at Ford, no one wants to disappoint the new kid on the block, Jim Farley. He must maintain plausible deniability so he can blow sunshine and roses towards Wall Street and Bill Ford.

Even emails to executives likely get intercepted by admins/assistance. Sadly I’d be shocked if an executive even responds directly.

 

[Cat]

Every single thing you pointed out, the company already knows about.

Hi @Seatmandan,
Your profile shows you are in Michigan, and your name implies you may have knowledge about...seats. Your statement intrigues me, too. How do you know this?

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