Hey Cat, totally respect that and would very much appreciate you passing this along if you donāt mind. I didnāt know we had someone within Ford Warranty on hers, but if they have info they can actually share then weād be very appreciative.I totally understand your frustration, @Texas_Dave, and will support your request for more info. I was concerned folks would start asking me for the Ford Executive contact info.; i am not comfortable giving it out at this time. That said, I am willing to send an e-mail on your (and the other 552 folks affected) behalf, if that's acceptable to you.
But first: let's give our member who is in Ford Warranty Administration, @Tornado_735, and on this thread, a chance to respond to our direct request for info. Ref: https://www.bronco6g.com/forum/threads/-my-letter-to-the-ford-executive-team-safety-manf-quality-and-ford-executives-follow-up-response-call.29636/page-5
Second: have you contacted Ford customer service at (866) 436-7332? Ford's number for this recall is 21C23. Notices were supposed to be starting to drop in folk's e-mails Nov. 15th, and I read where one member did receive his.
As for everything else, Iāve beaten on every door I could, including creating a Twitter account (I never had one as I hate social media) for the express purpose of chasing down Mile Levine in hopes of getting anything g at all, but heās given nothing. Iāve pulled the docs straight from the NHTSA, and both called and emailed them. I spoke directly with the person who is the NHTSA contact working with Ford (her name & contact is listed on their docs) and she told me the hold up is purely on Ford - that Ford claims no parts yet because of āCovidā. That same doc includes an airbag part #, which apparently is Fordās part #, and another forum member even called their dealer with that part # and they were able to order it despite being told it doesnāt exist. My salesman said that replacing the part, even if it exists, before Ford issues the official bulletin would result in voiding of the warranty. This makes no sense to me because itās a straightforward fix, so why is Ford sitting on this whole countless other units built and being built get delivered while ours sit at dealership lots?
I have called Fordās number multiple times and they are More than useless. They read from a script, claim not to have info, and kick it back to the dealership by saying our dealers have more info. This of course is a complete lie because the dealer has no info since they themselves have not had the info shared to them from Ford. Iāve used all the numbers for the recall listed, including the one you mentioned and got nada in return. As for the notices, as far as I know not a single person has received one yet, myself included. Iāve been as patient as possible, but Ford already bent many of us over with the MIC top fiasco (mine was blended 8/4 after multiple delays) and promptly banished to DM for a couple of months. When it was finally released and shipped I thought it was all over finally, only to get the airbag issue pop up while in transit and now it sits at a dealership waiting for an airbag since mid-Oct, so Ford vent me over twice on this and I just want answers for once because this car isnāt a want, itās a need as my family is on one vehicle after I believed the Bronco was almost mine when it shipped.
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all jokes aside, and despite my continued delay, Iām glad someone spoke up and was able to get their attention and garner a response. Itās ludicrous that they continue to turn a blind eye to major issues. This is the first ford Iāll own and already know it will be my last. Thank you for taking the time to speak up.
