ADV Production Modular Hardtop!

[CTwaterfowler]

Their issue is not the delays, it is the lack of communication. In my opinion, this is the crux and the core of their issues. The lack of communication is the problem and until they fix this issue, they will continue to have issues.

You nailed it
Communication prevents anxiety

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[userdude]

Their issue is not the delays, it is the lack of communication. In my opinion, this is the crux and the core of their issues. The lack of communication is the problem and until they fix this issue, they will continue to have issues.

It's the lack of communication given many people gave a large amount of cash to hold a reservation and THEN communication was lacking. If they had held onto $100 reservation for two years and been as communicative, there would be a lot less consternation.

Years waiting, crummy PR, endless delays and thousands at stake = upset customers.

 

[cr117]

It's the lack of communication given many people gave a large amount of cash to hold a reservation and THEN communication was lacking. If they had held onto $100 reservation for two years and been as communicative, there would be a lot less consternation.

Years waiting, crummy PR, endless delays and thousands at stake = upset customers.

Especially concerning considering their track record under the Glassworks Unlimited brand.

 

[Seacat]

I somewhat see everybody's complaint stating "lack of communication". But, they have stated many times the problems that have delayed the delivery of the tops. I have contacted ADV numerous times and they have always been straight forward and honest with me when responding. I don't really understand the need for continually bashing them, especially if you haven't even pre-ordered a top. Also, for the people who did pre-order, they are offering a full refund no questions asked.

 

[evgenyvasenev]

I somewhat see everybody's complaint stating "lack of communication". But, they have stated many times the problems that have delayed the delivery of the tops. I have contacted ADV numerous times and they have always been straight forward and honest with me when responding. I don't really understand the need for continually bashing them, especially if you haven't even pre-ordered a top. Also, for the people who did pre-order, they are offering a full refund no questions asked.

Agree. I think "lack of communication" means not enough of the details. People want to know why exactly? Give me dirty details

 

[cr117]

I somewhat see everybody's complaint stating "lack of communication". But, they have stated many times the problems that have delayed the delivery of the tops. I have contacted ADV numerous times and they have always been straight forward and honest with me when responding. I don't really understand the need for continually bashing them, especially if you haven't even pre-ordered a top. Also, for the people who did pre-order, they are offering a full refund no questions asked.

The problem is when they do communicate, their explanation for the delays are still vague. The "supply chain issues" excuse at this point laughable. How can you say you're working through final assembly nearly 6 months ago and still have yet to ship anything? Keep in mind, these supply chain issues come after previous other supply chain and quality control issues. If you've been in contact with ADV and they've explained what has been going on in more detail, please share. Otherwise we're left to speculate that things behind the scenes are an absolute cluster-F.

And no, I have thankfully not put a full deposit down on something that we have yet to see proof of even existing (sans prototypes). Are you saying I have to drop $6k before I can comment on their poor business practices and deceptive marketing?

 

[BroncoBoy22]

One company announces their hardtop in July of 2023 and has customers receiving them in Jan of 2024. And doesn’t take any preorders.

The other wants all the money up front and still doesn’t have one solid delivery date after 1.5 years. Yeah, I think it is clear which one is “the best in the industry”.

 

[Dadsquatch]

Looking at the google reviews, the owner of ADV did respond to a bad review that dealt with the hardtop. It does provide a little bit of an update/ explanation so I thought I would share here:

For context, here is a response/update from the owner on a review from 2 months ago:

A couple things I find comical in their response:

1.) Blaming supply chain delays. Guess what, that's just a part of business now. There are options to pivot and go with other suppliers likely. That's business. Deal with it instead of using it as a constant excuse.
2.) They say the have supply chain issues with the "seals, mounting hardware, glass, etc.". That's basically the entire top except for the shell itself. LOL.

 

[ralexander1211]

I somewhat see everybody's complaint stating "lack of communication". But, they have stated many times the problems that have delayed the delivery of the tops. I have contacted ADV numerous times and they have always been straight forward and honest with me when responding. I don't really understand the need for continually bashing them, especially if you haven't even pre-ordered a top. Also, for the people who did pre-order, they are offering a full refund no questions asked.

Bernie Madoff always had an excuse of why he couldn't cash-out his investors, too. How can you know they're being straight-forward and honest? You're taking them at their word, but their word doesn't mean too much when the original post says they are close to finished.

 

[TraumaJoe]

I’m officially out, got my refund and going with Turn Off-road!!! Glad I got on the Turn waiting list when I did, should have my top in early March, so excited to mount my TrailRax that’s been sitting in my garage for over a year, and enjoy some rooftop tent camping!! Good luck to all those still waiting.

 

[Kjbeggs]

Made myself laugh on ADV’s Facebook yesterday…

 

[American Sender]

Waiting.

 

[GotWake]

I’m officially out, got my refund and going with Turn Off-road!!! Glad I got on the Turn waiting list when I did, should have my top in early March, so excited to mount my TrailRax that’s been sitting in my garage for over a year, and enjoy some rooftop tent camping!! Good luck to all those still waiting.

I just got notification that mine from TOR will be available to ship by the end of the month. We have ALL been beyond patient. I think I’ll watch a few videos about it on my Vision Pro and confirm it. Call advance tomorrow and get a refund. Put all this behind me! I’m out

 

[Kjbeggs]

I just got notification that mine from TOR will be available to ship by the end of the month. We have ALL been beyond patient. I think I’ll watch a few videos about it on my Vision Pro and confirm it. Call advance tomorrow and get a refund. Put all this behind me! I’m out

Sly brag… lol
You’ll almost save enough to pay for that Vision Pro by switching

 

[GotWake]

Sly brag… lol
You’ll almost save enough to pay for that Vision Pro by switching

I’m going to explain it to the wife that I basically got it free

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