Dealer ordered wrong color

[SGXIX]

Email confirmation I received from Ford, shows different exterior color from what I agreed. I contacted my dealer and they said they will change/update the order to reflect the color I had picked. Should I expect new email confirmation from Ford? How can I verify they will build it with color I chose?

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[Snappy22]

As long as you don’t have a vin than color can be changed. So if the email you got was an order confirmation than you’re fine. If you got an email with production date and vin then no color change for you. (Cue the soup man)

[EDIT: RubiconSasquatch corrected me below and said it’s possible until your actually in production!]

 

[MOBRONCO]

You won’t get an update from ford, ask for an updated DORA.

 

[Herbie]

^^^^^^^^^^^^^This

 

[RubiconSasquatch]

As long as you don’t have a vin than color can be changed. So if the email you got was an order confirmation than you’re fine. If you got an email with production date and vin then no color change for you. (Cue the soup man)

Color can still be changed after you get a VIN. Not once it's moved to in production, though. I saw this with my own eyes on my own order, after I had a VIN.

 

[Untrained Horse]

Between my order date and the date I got my VIN, I changed my order 3 times. You will not get a new email, but once you get the VIN, it will show the correct details.

You should get an updated order form, like mentioned above, which will have the new, or correct details. I also made sure our agreed price was written on it each time.

 

[VelocityBrew]

Color should be on the build sheet along with the agreed upon price. If you didn't sign a document with a price is worry about that before a color.

 

[HOOTERVILLE]

I periodically signed on to my Ford account and would look at My Order. At some point I noticed the color of the Bronco on the screen that was representing the one I have on order had changed color. I emailed my Dealer and asked him to verify what I had on order and fix it if needed. Turns out that another salesman tried to change the color on a different order but typed in the wrong order number. So if I hadn't noticed, they would have had two unhappy customers. But I would like to point out that after they changed it back...I did receive an email from Ford advising that my order had been updated.

 

[Snappy22]

Color can still be changed after you get a VIN. Not once it's moved to in production, though. I saw this with my own eyes on my own order, after I had a VIN.

Whoa! Good to know.
So you’re saying I should still work on my wife to get her to agree to switch to a real color…

 

[SGXIX]

You won’t get an update from ford, ask for an updated DORA.

DORA had correct color. Whoever entered the order in the system, put wrong color.

 

[Garemlin]

Every time I've made a change I get an updated DORA. It's up to your dealer to do that. If they don't, ask them for it. One dealer I have an order with will send me an updated DORA and request I sign and date to confirm the changes.

 

[SGXIX]

Every time I've made a change I get an updated DORA. It's up to your dealer to do that. If they don't, ask them for it. One dealer I have an order with will send me an updated DORA and request I sign and date to confirm the changes.

I think I won't ask for updated DORA this time, since the error occured when they entered the order for Ford.

 

[jmjoyas]

I think I won't ask for updated DORA this time, since the error occured when they entered the order for Ford.

The DORA is supposed to be from the Ford system and so your order should have already been entered in the system.
Are you sure you have the DORA or did someone at the dealership change the color after the fact.

 

[SGXIX]

The DORA is supposed to be from the Ford system and so your order should have already been entered in the system.
Are you sure you have the DORA or did someone at the dealership change the color after the fact.

Thanks for enlightening me lol. I thought the preview printout with Ford logo on top left hand corner was the DORA, but I was wrong. I asked my salesperson to email me a copy. Let's see what he responds.

 

[Coyotedave]

I periodically signed on to my Ford account and would look at My Order. At some point I noticed the color of the Bronco on the screen that was representing the one I have on order had changed color. I emailed my Dealer and asked him to verify what I had on order and fix it if needed. Turns out that another salesman tried to change the color on a different order but typed in the wrong order number. So if I hadn't noticed, they would have had two unhappy customers. But I would like to point out that after they changed it back...I did receive an email from Ford advising that my order had been updated.

My ford account keeps saying I have no reservations or orders. I ordered at the dealer. Why would it say I have nothing?

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