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Long story will be made short.
We are a ford family. My Wife’s father retired from ford after 30 years. Family has purchased 30+ vehicles in that time.
We decided we wanted a Bronco. Went to local Phoenix dealer and ordered a 2 door and 4 door at the end of November of 2021. We received the email from Ford in December that our order was received. Was a BB with only SAS, 2.7, tow, switches, mod bumper. Same specs for each but added in the MIC for the 4 door.
Through all of 2022 I emailed dealer every month looking for updates. Every call was checked with the order processing team and it was always “in processing”. This is nothing strange with all the delays. As 2023 started I decided to start calling ford marketing to check. January, February, March, April, always told by ford that vehicles were both still order processing. Then on my last call in April, corporate tells me both of my orders were canceled. Apparently I was supposed to receive an email that asked if I wanted to transition my order to a 2023. This really makes me mad. Why, why would the default answer for this question not be yes, I want the car I ordered and have not received?
So now I have no broncos in queue. After a lot more calls and frustrating calls with ford and also dealer, both who pointed fingers at each other, I had no choice but order new broncos. So in May I reordered both in the exact same specs as previous.
fast forward and as of Jan 2, my bronco arrived at dealer. The 2 door. 4 door was transitioned to a 2024 since it didn’t make it as a 2023 order.
Now the fun part, both Ford and the dealer are now saying that I am screwed on getting any price protection and the $45k price I originally had for my order in November of 2021 is going to be a $53k msrp for the car on the lot.
This is my first ever experience ordering a vehicle. I have nothing from the dealer for my original order in 2021. We had ordered multiple cars from the dealer over the 10 years we have lived in phoenix. We trusted them to do their job.
Do not trust anyone is the lesson.
Ford, the dealer, the local regional ford rep…..none want to step up and make it right. There is plenty of paper trail and call logs with the dealer and ford to prove that I had an order and received exactly the same car I ordered in 2021 but no one wants to make that exception.
now I have to decide if I still want it for the extra $9k.
We are a ford family. My Wife’s father retired from ford after 30 years. Family has purchased 30+ vehicles in that time.
We decided we wanted a Bronco. Went to local Phoenix dealer and ordered a 2 door and 4 door at the end of November of 2021. We received the email from Ford in December that our order was received. Was a BB with only SAS, 2.7, tow, switches, mod bumper. Same specs for each but added in the MIC for the 4 door.
Through all of 2022 I emailed dealer every month looking for updates. Every call was checked with the order processing team and it was always “in processing”. This is nothing strange with all the delays. As 2023 started I decided to start calling ford marketing to check. January, February, March, April, always told by ford that vehicles were both still order processing. Then on my last call in April, corporate tells me both of my orders were canceled. Apparently I was supposed to receive an email that asked if I wanted to transition my order to a 2023. This really makes me mad. Why, why would the default answer for this question not be yes, I want the car I ordered and have not received?
So now I have no broncos in queue. After a lot more calls and frustrating calls with ford and also dealer, both who pointed fingers at each other, I had no choice but order new broncos. So in May I reordered both in the exact same specs as previous.
fast forward and as of Jan 2, my bronco arrived at dealer. The 2 door. 4 door was transitioned to a 2024 since it didn’t make it as a 2023 order.
Now the fun part, both Ford and the dealer are now saying that I am screwed on getting any price protection and the $45k price I originally had for my order in November of 2021 is going to be a $53k msrp for the car on the lot.
This is my first ever experience ordering a vehicle. I have nothing from the dealer for my original order in 2021. We had ordered multiple cars from the dealer over the 10 years we have lived in phoenix. We trusted them to do their job.
Do not trust anyone is the lesson.
Ford, the dealer, the local regional ford rep…..none want to step up and make it right. There is plenty of paper trail and call logs with the dealer and ford to prove that I had an order and received exactly the same car I ordered in 2021 but no one wants to make that exception.
now I have to decide if I still want it for the extra $9k.
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