- First Name
- Zach
- Joined
- Sep 28, 2020
- Threads
- 53
- Messages
- 1,309
- Reaction score
- 12,621
- Location
- Granger, IA
- Website
- grangerfordextendedwarranty.com
- Vehicle(s)
- Ford Mustang
- Your Bronco Model
- Wildtrak
- Thread starter
- #1
Now that we are into the delivery stage of Broncos, I wanted to go into some details of our extended service contract provider, EG Assurance. I don't want to make this into a debate for or against service contracts. The intent would be to explain why we chose EG Assurance as our provider for extended service contracts. We have had a working relationship with them for 15+ years and a long track record to see how they do business.
1st - The EG Assurance contract is a named exclusionary contract. What this means to you is that it lists only a small group of items that are NOT covered (think brake pads, maintenance, light bulbs, etc.). Anything that is not specifically named as a non-covered item is included in the coverage. This is the most comprehensive coverage form available.
2nd - This contract is more fair to a technician working on the car. I understand that people can tell you horror stories when purchasing some 3rd party warranty companies. In fact, I've sat in the service advisor seat and remember myself calling a company and sitting on hold for 30 minutes, just to talk to a person. That is NOT what I want! EG Assurance is timely for the service writer and from a technician's stand point does not compensate them "warranty labor" times. It is more generous with how the pay a technician based upon Alldata or other labor time guides. This will allow the technician to spend the time he/she needs to repair things right and make sure they do a thorough job with the repair.
3rd- The EG Assurance contract gives me some autonomy as the owner. I have the flexibility to use "goodwill" funds on occasion because of our working relationship with EG Assurance to cover an item for a good customer. I do not have this flexibility with a manufacturer's extended warranty.
There are no doubt some reviews where a finance manager sold a powertrain only coverage and overpromised what was covered only to leave a customer disappointed. I can say, we do our best to make sure that everyone leaves with a good experience. We're a locally owned store that has been owned by my father previously since 1978 and myself now. We are in a town of 2,000 people and rely on our reputation to build repeat and referral business. We're not going to sacrifice that by using a "fly by night" 3rd party warranty company but we have done our due diligence and encourage anyone of our customers if an issue arrises to call us and we'll make sure it gets handled fairly.
Zach
1st - The EG Assurance contract is a named exclusionary contract. What this means to you is that it lists only a small group of items that are NOT covered (think brake pads, maintenance, light bulbs, etc.). Anything that is not specifically named as a non-covered item is included in the coverage. This is the most comprehensive coverage form available.
2nd - This contract is more fair to a technician working on the car. I understand that people can tell you horror stories when purchasing some 3rd party warranty companies. In fact, I've sat in the service advisor seat and remember myself calling a company and sitting on hold for 30 minutes, just to talk to a person. That is NOT what I want! EG Assurance is timely for the service writer and from a technician's stand point does not compensate them "warranty labor" times. It is more generous with how the pay a technician based upon Alldata or other labor time guides. This will allow the technician to spend the time he/she needs to repair things right and make sure they do a thorough job with the repair.
3rd- The EG Assurance contract gives me some autonomy as the owner. I have the flexibility to use "goodwill" funds on occasion because of our working relationship with EG Assurance to cover an item for a good customer. I do not have this flexibility with a manufacturer's extended warranty.
There are no doubt some reviews where a finance manager sold a powertrain only coverage and overpromised what was covered only to leave a customer disappointed. I can say, we do our best to make sure that everyone leaves with a good experience. We're a locally owned store that has been owned by my father previously since 1978 and myself now. We are in a town of 2,000 people and rely on our reputation to build repeat and referral business. We're not going to sacrifice that by using a "fly by night" 3rd party warranty company but we have done our due diligence and encourage anyone of our customers if an issue arrises to call us and we'll make sure it gets handled fairly.
Zach
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