- First Name
- Max
- Joined
- Feb 9, 2021
- Threads
- 63
- Messages
- 283
- Reaction score
- 322
- Location
- Denver, CO
- Vehicle(s)
- 2021...Nope. 2022...still no. 2023? Bronco
- Your Bronco Model
- Badlands
I love this! I've always said the mark of a good company isn't how they act when things are going great - it's how they act when things fall apart.UPDATE:
I have to say after hearing all the horror stories, I am pleasantly pleased and feeling pretty good about my dealer and Ford resolution.
- I got a call Thursday from a guy at Ford Motor Company who is the Sales & Inventory Specialist (fka Zone Manager)
- He said he was personally overseeing resolving this debacle and coordinating with the dealership, field ops and production/plant.
- He said that there was a glitch and my dealer did not and was not doing anything screwy. That the team there is top notch and professional and a great dealer.
- He said he was personally coordinating everything today (Friday) to manually get my order back in the system and ensure that my “Private Offer Price Protection” was also manually fixed up.
- I asked him about what my priority code/status would be since my original date stamp was my reservation date of 6/4/2021 and my order was set to Priority 10.
- He said he was working with Field Ops / Plant to push my Bronco into production at a Priority Code 02
- He gave me his personal cell phone number in case there are any issues or I need help
Is there anything else I should be watching out for or asking about that I am missing?
I have *a lot* of issues with this rollout (ordered in Feb 21 but somewhat mollified by the fact that I finally have a VIN) but stories like this at least make me a little more kindly disposed to them.
I've been following this thread because I know how I would feel after waiting over 2 years...and I'm really happy to hear that (a) your dealer didn't screw you and (b) at least someone at Ford is working to make this right for you.
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