What dealer had the order?
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Help! Ford just cancelled my 2021 order (reservation holder)
- Thread starter JWBroncoATL
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Help! I just happened to check my junk email today (I rarely do) and found an email from Ford (see screenshot below) saying that my order (reservation from 2021) was cancelled.
I have been in contact with my dealer (who for the record I had just spoken to yesterday and had already previously ran my order through COVP earlier this year). He assured me the dealership DID NOT cancel my order.
He sprung into action to contact Ford and has assured me that I will not be loosing my order, that he is livid with Ford and that when he reached out, they told him it was a system glitch.
It is currently unresolved in that my reservation/order status at Ford.com still shows canceled. He assured me he is on it and that someone from Ford is supposed to contact me. We shall see.
EDIT: I personally contacted Ford Marketing where the Rep told me: "Yes, your Dealer did cancel your order. Contact them and have them put in another order for you".
I explained that I am a reservation holder from June 2021 and no, I will not be putting in a new order and requsted help. She told me there was nothing they could do and for me to contact my dealer.
I am sharing this in case anyone else with a pending order might have also had their order canceled from a "glitch" and hasn't checked their junk email.
Imagine having a two year old reservation/order that was cancelled without you authorizing it and not seeing the email in junk for months.
I received a email from my dealership stating that orders not scheduled by Mar 27 were going to be cancelled and a new order at the higher price was necessary. Can someone tell me if Ford is still gonna honor older orders with the price guarantee??
Help! I just happened to check my junk email today (I rarely do) and found an email from Ford (see screenshot below) saying that my order (reservation from 2021) was cancelled.
I have been in contact with my dealer (who for the record I had just spoken to yesterday and had already previously ran my order through COVP earlier this year). He assured me the dealership DID NOT cancel my order.
He sprung into action to contact Ford and has assured me that I will not be loosing my order, that he is livid with Ford and that when he reached out, they told him it was a system glitch.
It is currently unresolved in that my reservation/order status at Ford.com still shows canceled. He assured me he is on it and that someone from Ford is supposed to contact me. We shall see.
EDIT: I personally contacted Ford Marketing where the Rep told me: "Yes, your Dealer did cancel your order. Contact them and have them put in another order for you".
I explained that I am a reservation holder from June 2021 and no, I will not be putting in a new order and requsted help. She told me there was nothing they could do and for me to contact my dealer.
I am sharing this in case anyone else with a pending order might have also had their order canceled from a "glitch" and hasn't checked their junk email.
Imagine having a two year old reservation/order that was cancelled without you authorizing it and not seeing the email in junk for months.
OP
OP
- Thread starter
- #20
Thank you so much for this. I'm giving the dealer this morning to come back with a resolution and then reaching out to these folks. Very helpful!
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Months?
Looks like it was cancelled yesterday...
Also, did you re-order a MY23 before the 3/7 deadline and confirm your build and priority code via your DORA?
Is this the same dealer and reservation number you had issues with before?
OP
OP
- Thread starter
- #22
Yes, it was cancelled yesterday. I meant, imagine if I had not seen it in junk until a few months from now.Months?
Looks like it was cancelled yesterday...
Yes. 100%. I went through COVP, have a DORA, have a signed sheet to confirm my build and priority code 10.
Yes, this is the same dealer where my order # changed and I am still not clear why that happened but I was assured it was not an issue.
NEW INFO/UPDATE FROM DEALER:
I did hear from the dealer this morning who has assured me:
- They did not cancel the order
- They escalated to Ford Regional contacts
- Ford Region said it was a "glitch" and was escalating to Ford Dearborn to get it resolved
- That Ford Dearborn is going to call me directly once they have resolved this issue
- My dealer assured me that they are staying on top of it with their contacts at the Ford Regional Office to ensure that it is resolved
- They are hoping I am contacted today from Ford Dearborn with it all resolved.
Last edited:
OP
OP
- Thread starter
- #23
Just so you all are aware of how "helpful" @Ford Motor Company is at taking care of Bronco customers in this situation, I am posting their reply to my attempt to reach out to them here and online at Twitter.
Seems they are all trained with a certain response.
I really appreciate their assistance.
Seems they are all trained with a certain response.
I really appreciate their assistance.
OP
OP
- Thread starter
- #25
It's a sad day when a company doesn't care at all about their customer. It signals the beginning of the end of an organization.
Ford tried to launch the Bronco like Tesla business model with a direct relationship with customers.
They have to decide who their customer is. And unfortunately, it seems like they have decided. And it is NOT the driver of the vehicle or the people who made reservations for a vehicle two years ago. They literally could not care any less.
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It has been 2 years......
Sure, It'd be nice to get quicker assistance from Ford, but at the same time, not sure the people manning this inquiry service have the tools to resolve your particular situation on a general help line. Plus, unfortunately, you're probably like the 10,000 person in the queue with an active issue which they seem under staffed to even try and handle as we've seen the last couple of years.Just so you all are aware of how "helpful" @Ford Motor Company is at taking care of Bronco customers in this situation, I am posting their reply to my attempt to reach out to them here and online at Twitter.
Seems they are all trained with a certain response.
I really appreciate their assistance.
Hope it can be resolved though, but I agree, your dealer might be the best dog to hunt on this matter if they are willing to do it. Good luck.
I still would not rule out the dealer. Wouldn't be their first screw up for you.
You say they did the COPV. Do you have the tracking number, Auth number, and such? Have the dealer give you a copy if you don't have one. A signed DORA doesn't mean anything if they did not follow through on their end. If they can't, it's obvious where the issue lies. Will look just like this only with your info.
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