Dealer in Las Vegas Friendly Ford just cancelled my reservation without my notice

[1guzeman]

Need HELP. My July 2020 reservation #10223723 thru Friendly Ford Las Vega, NV was cancelled without my notice apparently by the dealer. I just received an email from Friendly Ford and minutes later another email from Ford asking about reasons for cancellation however. I never cancelled the order. Any information helpful.

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[Roll Sound]

Fawk.

 

[Bronc-Itus]

 

[threeonone]

Did you call them and ask?

 

[Daktari]

talk to the dealer? Nothing anyone here could do to help, hopefully just a mistake that can be fixed.

 

[1guzeman]

Did you call them and ask?

Yes I called Friendly Ford here in Las Vegas. Mario the salesperson tried to tell me I somehow cancelled my order? That’s impossible I NEVER contacted Ford.

 

[frdfan]

Did you respond to the Ford email advising them that you didn't cancel as well? Keep the emails you received, and send so you have a paper trail.

 

[GETSCHWIFTY]

Oopsie daisy!

 

[Hopeless Diamond]

Reservation or order?

 

[Fmuguira]

Smells Bad … I d raise h _ _ _ !!

 

[1guzeman]

Oopsie daisy!

thanks for the support, no I’m not happy with Friendly Ford here in Las Vegas. I reserved a BLACK DIAMOND way back in July 2020 on the second day of making reservation. My sales person who informed me by email on February 28, that my reservation was cancelled, was Alberto Meraz. Honestly I had very little communication with Alberto Meraz, everything was by email, so upon receiving the email, I called to contact the general sales manager at Friendly Ford, Neil Helfrich and left a message but never received any call/text/email back. I contacted Ford directly twice since this happened and they insisted no one but the customer can cancel a reservation. However my reservation# 10223723 does not exist any more on MY ACCOUNT at Ford. So I didn’t cancel it, how did my reservation since July 2020 get cancelled at Friendly Ford, Las Vegas Nevada Alberto Meraz. I appreciate any/all feedback here. Thanks

 

[GETSCHWIFTY]

I’d reach out to ford directly

 

[1guzeman]

I’d reach out to ford directly

 

[1guzeman]

I’d reach out to ford directly

https://www.bronco6g.com/forum/members/getschwifty.30022/
GETSCHWIFTY, thanks but that’s exactly what I did do I contacted Ford directly only to find out my reservation on MY FORD ACCOUNT doesn’t exist anymore. Ford said i need to contact the dealer FRIENDLY FORD in Las Vegas but as Bronc-itus said earlier here that FRIENDLY FORD not friendly.

 

[PaulBrownSr]

Did you ever place an order?

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