- First Name
- David
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- Vehicle(s)
- 2021 Bronco Black Diamond
- Your Bronco Model
- Black Diamond
Figured it out, Cool.
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I've had a case with Customer Support open for awhile, they finally got back to me today. They said the dealership needs to resubmit my order with the reservation code/number before it will be linked to my account. Without that I'm just in the back of line even though I have a 7/14 reservation. Lets see if I can get this done.My ford page turned from reservation to in-store order and about the same time i got the confirmation email from ford with my build / option highlights (v6, sasquatch, lux, color, etc)
I dont know if you're alone, but not sure what else you can do besides reach out to ford customer support.
This matches my experience. Dealer converted my reservation in January based on reservation trim (Outerbanks) before I provided specifics.Shout out to @BroncoRob_Reignited for pointing this out.
The same way you can look at the source code of your Ford.com Order/Reservation page to find your exact timestamp, you are also able to dig into the code and see what your order is.
::UPDATE::
It appears people are having mixed success with this working. One theory is Ford.com is being updated on the backend, and this trick is not available on everyone’s profile (yet?).
Additionally, this code may only represent what the initial reservation/order was made for, and not what is actually in the order system after a change or update... though some people are reporting their updated orders are accurately reflected.
What your dealer provides you from their ordering system is always the GOLD STANDARD and you should communicate with them to make sure they have submitted what you want.
It's not pretty, but here's an example from mine showing the tree:
The process is very similar to checking your exact reservation timestamp as explained here: https://www.bronco6g.com/forum/threads/timestamp-timezone.12533/post-457542
Heres's the directions:
1. Login to your account on Ford.com using the Chrome web browser.
2. Navigate to your Bronco reservation.
3. Hover the mouse cursor over this screen, then right-click and select "Inspect".
4. Select "Network" in the inspection pane that opens to the right.
5. Hit CTRL+R to reload the page.
6. Scroll down through all the "Names" under the "Name" column, until I came to the third "reservations". (the first two didn't have the information that I was searching for)
7. On the right side of the screen, select the "Preview" tab.
8. Open all thecarrotscarets (little triangles) by clicking once on each one - I found the information embedded under "orders" - then "0" - then "entires" - then "0" - then "product" - then "features" - then open all the numbers below that list a "value" for each item... there may be some sub triangles to open that reveal more specific info.
Here is the tree:
Each one of those numbers lists a different line item. Click on the number and then on "value"
This could obviously come in very handy for people who's dealers are less-than communicative and want to make sure their order was submitted correctly...
...and it makes me wonder if the Priority Code is in there someplace!
This is alarming. Didn’t see before my last post. Is this correct? How do you know if the order isn’t linked to your account?I've had a case with Customer Support open for awhile, they finally got back to me today. They said the dealership needs to resubmit my order with the reservation code/number before it will be linked to my account. Without that I'm just in the back of line even though I have a 7/14 reservation. Lets see if I can get this done.
Your Ford.com account should show your reservation change to “In-Store Order” with your order number being the same as your reservation number if everything is linked correctly.This is alarming. Didn’t see before my last post. Is this correct? How do you know if the order isn’t linked to your account?
Thanks. Mine shows in store order and has the reservation number as the order number. No sign of that number on my dealer paperwork though. I hope that’s not an issue.Your Ford.com account should show your reservation change to “In-Store Order” with your order number being the same as your reservation number if everything is linked correctly.
If the dealer screwed up like the person you quoted, word is it’s a simple fix. They just need to go into that order and select something to link it... and even if it’s more complicated than that, it should be trivial for them to just make a new order from your reservation.
Sounds like you’re good. My dealer paperwork doesn’t say it either.Thanks. Mine shows in store order and has the reservation number as the order number. No sign of that number on my dealer paperwork though. I hope that’s not an issue.
It got worse. Ford cancelled my reservation and I had to create a new one. They're assuring me I haven't lost my place/timestamp, but it is very strange.Your Ford.com account should show your reservation change to “In-Store Order” with your order number being the same as your reservation number if everything is linked correctly.
If the dealer screwed up like the person you quoted, word is it’s a simple fix. They just need to go into that order and select something to link it... and even if it’s more complicated than that, it should be trivial for them to just make a new order from your reservation.
Woof.It got worse. Ford cancelled my reservation and I had to create a new one. They're assuring me I haven't lost my place/timestamp, but it is very strange.
I have faith, but you're right, it just sucks... This is the "luck" I have possessed my whole life.Woof.
I can confidently say at this point that Ford has figured out how to handle these situations... and your original Time Stamp is still stored in the system... and Ford has proven they can manually edit a brand new reservation to whatever timestamp they want... so I have faith you'll have it sorted out.
Just sucks to have to deal with it. :/
Whether or not it updates is inconsistent. Some people report it did for them, for others it didn't.mine looks like the original order that i place when we went in to order. I asked to add leather and lux package and was told it was all set. do we know if this updates if they make changes? (sorry if i missed this answer)
neat seeing that the information is actually there.