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Hi all,
After 9600 flawless miles, I've run into my first serious issue. After a full day of running errands in my 2021 Badlands Sasquatch, we went to an evening movie - on the drive we used the 12 inch touchscreen for nav, Apple Carplay, front/rear cameras, etc. On coming out of the theater a few hours later, the Bronco started just fine, but the 12 inch touchscreen stayed black. I turned the car off fully, locked and unlocked, restarted - still nothing. There's no response at all from the screen, the knobs do nothing, the camera button does nothing, there's no radio, navigation, etc. The USB ports below the screen don't appear to be providing power to our phones. The car otherwise runs fine - AC still works, auto start/stop is fine, headlights etc. all working, aux LEDs working.
Interestingly, I opened the Ford Pass app and noticed that Ford Power-Up 2.1.1 update ran yesterday. I don't know the exact time, but it would seem suspicious to me that this issue would rear its head on the exact same day as an update to the software. Is it possible that the update failed in some way or nuked the screen? The Ford Pass app shows the update as "successful".
I let the car sit overnight, tried starting up again at home this morning, and the issue remains. I've tried the volume button/fast forward restart and nothing happens. I disconnected the negative connection of the battery and reconnected after 20 minutes - still nothing.
Any ideas, tips, advice? My concern it's a chip issue, and I can't begin to imagine how long the wait for a replacement chip would be. Welcome any thoughts or things to look at or try. Thanks in advance!
After 9600 flawless miles, I've run into my first serious issue. After a full day of running errands in my 2021 Badlands Sasquatch, we went to an evening movie - on the drive we used the 12 inch touchscreen for nav, Apple Carplay, front/rear cameras, etc. On coming out of the theater a few hours later, the Bronco started just fine, but the 12 inch touchscreen stayed black. I turned the car off fully, locked and unlocked, restarted - still nothing. There's no response at all from the screen, the knobs do nothing, the camera button does nothing, there's no radio, navigation, etc. The USB ports below the screen don't appear to be providing power to our phones. The car otherwise runs fine - AC still works, auto start/stop is fine, headlights etc. all working, aux LEDs working.
Interestingly, I opened the Ford Pass app and noticed that Ford Power-Up 2.1.1 update ran yesterday. I don't know the exact time, but it would seem suspicious to me that this issue would rear its head on the exact same day as an update to the software. Is it possible that the update failed in some way or nuked the screen? The Ford Pass app shows the update as "successful".
I let the car sit overnight, tried starting up again at home this morning, and the issue remains. I've tried the volume button/fast forward restart and nothing happens. I disconnected the negative connection of the battery and reconnected after 20 minutes - still nothing.
Any ideas, tips, advice? My concern it's a chip issue, and I can't begin to imagine how long the wait for a replacement chip would be. Welcome any thoughts or things to look at or try. Thanks in advance!
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