- Thread starter
- #1
UPDATE as of 8 June 2022:
After having gone to Hono Ford 2 times to fix my order that they changed. It was changed again on 6 June to an Outer Banks. So today I went in to figure out what was going on and they had no real answers. They said they had no idea how or why this was happening. So I asked them to cancel my order. There was a lot more discussion but at this point it doesn't really matter.
I'll get a Bronco in a few years when all this stuff settles down but at this point I can't keep driving to the dealership every couple of months to have them put my order back to what I originally ordered. I'd like to tell you guys that my 7/24/2020 reservation will be pulled and moving you all closer to the head of the line, but the truth is that they probably won't cancel the order and only refund my money, which I am fine with.
Good luck to all and I'll still be on forums because someday there will be a Bronco in my driveway, just not in 2022
UPDATE as of 23 April 2022:
4/16 - I went to dealer and they provided no explanation to the change but they acknowledged it. Working through a different salesperson they changed my order back and I received immediate notification from Ford and I got a copy of the purchase order that I signed as correct. Checked the site later that day and all was correct except they added $5995 in dealer markups to my order in @Ford Motor Company Ford's system.
4/23 (Today) - Received email notification that my order was updated and logged in to find that they changed my order to a Wildtrak again. This time they kept the A51 color instead of the Cactus Gray that they changed it to last time. Maybe thinking I wouldn't notice the trim change if the color is the same on my reservation page.
So now it's clear at least to me that these guys are going to keep changing my order behind my back and hope for a build before I catch it. I think my only real option is to cancel my order and buy a couple years from now when I can pick one off the lot at a different dealer. I could try shifting my order to a different dealer but that's no longer allowed. If you guys have viable ideas then let them rip and if you want to post some reviews on my behalf then that would be great. These guys are doing similar things to others.
**************************************************************************
(ORIGINAL POST)
BLUF: Need some forum justice to call Honolulu Ford out on their actions. So if you're willing to post a review then I'd appreciate it. Just want people on the island to know how this dealership does business.
Checked my @Ford Motor Company reservation only to find that Honolulu Ford changed my order from a $42K BD to a $60K WT. I am a 7/24 Res holder with an initial order if 3/5/2021. So far:
1. Texted & Called my Honolulu Ford sales rep - Ghosted
2. Called Ford - Got the sorry there is technically nothing we can do. Call Honolulu Ford and ask for manager or Ford rep.
3. Texted & Called rep again - Ghosted
4. Called Honolulu Ford and asked for manager - in a meeting; Ford rep - not in the office; Sales rep - voicemail
5. Texted Sales rep again - He responded he will look into it. (That was almost a week ago).
6. Texted & Called Sales rep multiple times - Nothing.
I've already visited this dealer multiple times to look at Broncos they had that someone passed on. Each time their markup is 12K or more. All the dealers in HI are marking up 10K-20K at this point so this is no surprise at this point. Yes I have a signed agreement for the BD with a $1,900 markup that I agreed to pay because this is HI and I got no problem.
I'll do my best to salvage my order. Thanks and hope those still waiting have better luck. Check your order often for changes!
After having gone to Hono Ford 2 times to fix my order that they changed. It was changed again on 6 June to an Outer Banks. So today I went in to figure out what was going on and they had no real answers. They said they had no idea how or why this was happening. So I asked them to cancel my order. There was a lot more discussion but at this point it doesn't really matter.
I'll get a Bronco in a few years when all this stuff settles down but at this point I can't keep driving to the dealership every couple of months to have them put my order back to what I originally ordered. I'd like to tell you guys that my 7/24/2020 reservation will be pulled and moving you all closer to the head of the line, but the truth is that they probably won't cancel the order and only refund my money, which I am fine with.
Good luck to all and I'll still be on forums because someday there will be a Bronco in my driveway, just not in 2022
UPDATE as of 23 April 2022:
4/16 - I went to dealer and they provided no explanation to the change but they acknowledged it. Working through a different salesperson they changed my order back and I received immediate notification from Ford and I got a copy of the purchase order that I signed as correct. Checked the site later that day and all was correct except they added $5995 in dealer markups to my order in @Ford Motor Company Ford's system.
4/23 (Today) - Received email notification that my order was updated and logged in to find that they changed my order to a Wildtrak again. This time they kept the A51 color instead of the Cactus Gray that they changed it to last time. Maybe thinking I wouldn't notice the trim change if the color is the same on my reservation page.
So now it's clear at least to me that these guys are going to keep changing my order behind my back and hope for a build before I catch it. I think my only real option is to cancel my order and buy a couple years from now when I can pick one off the lot at a different dealer. I could try shifting my order to a different dealer but that's no longer allowed. If you guys have viable ideas then let them rip and if you want to post some reviews on my behalf then that would be great. These guys are doing similar things to others.
**************************************************************************
(ORIGINAL POST)
BLUF: Need some forum justice to call Honolulu Ford out on their actions. So if you're willing to post a review then I'd appreciate it. Just want people on the island to know how this dealership does business.
Checked my @Ford Motor Company reservation only to find that Honolulu Ford changed my order from a $42K BD to a $60K WT. I am a 7/24 Res holder with an initial order if 3/5/2021. So far:
1. Texted & Called my Honolulu Ford sales rep - Ghosted
2. Called Ford - Got the sorry there is technically nothing we can do. Call Honolulu Ford and ask for manager or Ford rep.
3. Texted & Called rep again - Ghosted
4. Called Honolulu Ford and asked for manager - in a meeting; Ford rep - not in the office; Sales rep - voicemail
5. Texted Sales rep again - He responded he will look into it. (That was almost a week ago).
6. Texted & Called Sales rep multiple times - Nothing.
I've already visited this dealer multiple times to look at Broncos they had that someone passed on. Each time their markup is 12K or more. All the dealers in HI are marking up 10K-20K at this point so this is no surprise at this point. Yes I have a signed agreement for the BD with a $1,900 markup that I agreed to pay because this is HI and I got no problem.
I'll do my best to salvage my order. Thanks and hope those still waiting have better luck. Check your order often for changes!
Sponsored
Last edited: