Sponsored
TRANSFERRING A CONVERTED BRONCO ORDER
- Thread starter DealerInsider
- Start date
- Watchers 22
- First Name
- Matt
- Joined
- Feb 7, 2020
- Threads
- 29
- Messages
- 607
- Reaction score
- 2,205
- Location
- Stanwood, WA
- Website
- www.snowtrek.org
- Vehicle(s)
- 1970 Bronco
- Your Bronco Model
- Badlands
Happy to report that my Canceled Reservation was fixed using the new/old reservation merge process.
- Joined
- Jan 29, 2021
- Threads
- 14
- Messages
- 1,146
- Reaction score
- 1,584
- Location
- New England
- Vehicle(s)
- 2021 Bronco
- Your Bronco Model
- Base
- Banned
- #78
You can transfer an order after you sign a purchase agreement? I thought thatās the only way a reservation gets converted to an order.
you donāt lose your āplace in line ā?
how can I confirm that the dealer is honoring my reservation spot? I ordered in the first few hours yet allegedly a dozen people are ahead of me at a small NH dealer?
you donāt lose your āplace in line ā?
how can I confirm that the dealer is honoring my reservation spot? I ordered in the first few hours yet allegedly a dozen people are ahead of me at a small NH dealer?
I called the Ford number today and spoke to Amanda. She was very helpful and said that I should contact my dealer and ask them to revert my order back to a reservation. She said they have the ability to do that. She said if they do it, it should happen immediately. She also said to call back if they will not or cannot do it and they will do it at Ford. I emailed my dealer today and have not received a reply. I will give them until tomorrow noon and will call them. I'm sure they are trying to figure out how to hold on to MSRP orders and $1000 non-refundable deposits.
I requested a change of dealers on 1/26 after my original wouldnāt commit to pricing in writing then put in an order without my consent. Today, my reservation changed to canceled!
I didnāt catch it in time to talk to Ford but I will talk to them tomorrow morning. I am really hoping itās just part of changing dealers and not my original dealer trying to cancel my order since I called them out on putting my order in without asking me.
I didnāt catch it in time to talk to Ford but I will talk to them tomorrow morning. I am really hoping itās just part of changing dealers and not my original dealer trying to cancel my order since I called them out on putting my order in without asking me.
Sponsored
- First Name
- Matt
- Joined
- Feb 7, 2020
- Threads
- 29
- Messages
- 607
- Reaction score
- 2,205
- Location
- Stanwood, WA
- Website
- www.snowtrek.org
- Vehicle(s)
- 1970 Bronco
- Your Bronco Model
- Badlands
thanks for that but DEAR GOD could Ford make this any more dramatic or complicated? My main frustration is them continuing to push me to deal with this dealer who wants nothing to do with helping me switch my reservation to another dealership. They are putting their customers in the middle of their own mess.
- First Name
- Alex
- Joined
- Jul 13, 2020
- Threads
- 7
- Messages
- 206
- Reaction score
- 501
- Location
- Peoples Republic of Massachusetts
- Vehicle(s)
- 2021 Bronco 2dr
- Your Bronco Model
- Black Diamond
Yeah.. this has been a very painful process. Initially spoke to them on 1/25 and talked to ford again on 2/8 and they were unable to find any notes on my transfer request. Took them an hour to unbury the note and confirm that the transfer was in the queue to be processed..
- First Name
- Tony
- Joined
- Jan 6, 2021
- Threads
- 4
- Messages
- 65
- Reaction score
- 134
- Location
- Belleville, IL
- Vehicle(s)
- Bronco
- Your Bronco Model
- Outer Banks
I'm getting an uneasy feeling that my selected dealer is giving me the runaround concerning final pricing and order status. My reservation status changed to in-store order a couple weeks ago, with no confirmation email from Ford. I contacted my dealer about the status change and final pricing. It sounds like they locked me in Ford's ordering system to prevent me from switching dealers (which I still can). The dealer also states that they will place the final build with Ford after March 19! How can they put in a final build without final pricing and without my final review of the build? See email response below:
"Final builds will not be submitted till we hear from Ford till after March 19th. You have between now and then to change or alter your Bronco configuration. We are offering $2,000 off of MSRP on the Bronco."
"Final builds will not be submitted till we hear from Ford till after March 19th. You have between now and then to change or alter your Bronco configuration. We are offering $2,000 off of MSRP on the Bronco."
I'm in the queue also. Only 7 days. I called Ford to ask a question and when they looked up my res# they told me it was an order, not a res. That surprised me. I asked to have it changed back since I didn't know what was ordered. I was told I had to call the dealer to make this happen. I replied that I don't see that going well but if that's what I need to do, I'll call the dealer. At first they apologized and said it was a mistake and they would fix it. The next day they sent an email that said I had to call Ford to fix it and they included what looked like an email from Ford telling them to tell their customers to call Ford if the Res was accidently changed to an order. So I called back
and was told that they put in the request and that I would be getting a call from Ford to verify. But that they were very backed up. During this time I have decided what I want to order and I'm ready to get it on order (with another dealer) but I'm on hold till I hear from Ford.
and was told that they put in the request and that I would be getting a call from Ford to verify. But that they were very backed up. During this time I have decided what I want to order and I'm ready to get it on order (with another dealer) but I'm on hold till I hear from Ford.
Sponsored
Still waiting on my dealer to convert mine back to a reservation. I was told they would, but it has been 3 days. I just sent another email to ask them to do it today.
- First Name
- Ricardo
- Joined
- Oct 26, 2020
- Threads
- 5
- Messages
- 86
- Reaction score
- 172
- Location
- Massachusetts
- Vehicle(s)
- GLE350
- Your Bronco Model
- Badlands
I had the same issue today. I called to convert my order to another dealer (Invoice - 3%) and they told me my old dealer had converted already. I only got one call from my dealer and she was supposed to call me back to follow up on few questions I had (regarding few options). We never agreed on pricing or anything else.
Hope the whole transfer is quick, so I can place my order ASAP.
Hope the whole transfer is quick, so I can place my order ASAP.
So several more days have obviously gone by at this point. I checked the status on Thursday and my order is CANCELLED...
Called Ford back and they said there was nothing they could do to revive that order. My only option now is to place a new order and then have Ford link my original timestamp to the new order. What a fiasco. To add insult to injury Ford says I must get my original $100 deposit back from the dealer who initially started this mess. Obviously they havenāt been helpful in giving me my money so now I have to make time to physically go in there and demand my money. Iām going to have them cut me a check and not just leave there with another empty promise.
Hi, New here and hoping someone can help me with an issue Im having with my dealer.
On March 16, I cancelled my reservation with the dealer since I had moved out of state and was unaware I could transfer the reservation to a new dealer near my new home.
The dealer acknowledged my cancellation request and told me they would send a check but also that I would continue to receive notifications from Ford and to ignore these.
The following day, I received an email direct from Ford that stating that my order had been received. (I believe that the dealer placed the order without my consent to increase their allocation)
Almost a month later, I still don't have a check and have been told "the check is in the mail" several times so I called the 800# posted in this thread and they told me they could not help and to reach back out the dealer and ask for the contact information for the regional manager to help escalate. I have not been successful in getting this yet, so reaching out here to see if anyone can help or offer suggestions.
The dealer is Fremont Ford in Fremont, CA
Thanks
On March 16, I cancelled my reservation with the dealer since I had moved out of state and was unaware I could transfer the reservation to a new dealer near my new home.
The dealer acknowledged my cancellation request and told me they would send a check but also that I would continue to receive notifications from Ford and to ignore these.
The following day, I received an email direct from Ford that stating that my order had been received. (I believe that the dealer placed the order without my consent to increase their allocation)
Almost a month later, I still don't have a check and have been told "the check is in the mail" several times so I called the 800# posted in this thread and they told me they could not help and to reach back out the dealer and ask for the contact information for the regional manager to help escalate. I have not been successful in getting this yet, so reaching out here to see if anyone can help or offer suggestions.
The dealer is Fremont Ford in Fremont, CA
Thanks
- First Name
- Alex
- Joined
- Jul 13, 2020
- Threads
- 7
- Messages
- 206
- Reaction score
- 501
- Location
- Peoples Republic of Massachusetts
- Vehicle(s)
- 2021 Bronco 2dr
- Your Bronco Model
- Black Diamond
If you want to transfer your res.
Call ford CRC line again. Tell them the dealer converted the order without consent and without a purchase & sales agreement and that you want to transfer your reservation
They should have you make a new reservation with a your preferred dealer and fix the timestamp.
I had the same headache with my original dealer and they had refused to cancel my reservation with them. Ford rep had me call the sales manager with her on the line and only then he remembered how to cancel an order.
Sponsored
