Probably someone new running the account, didn't read the memo yet that Ford is currently ignoring this serious safety defect.Hey FoMoCo, lots of others have posted about this issue on this thread and you didn't ask for their information, myself included. Why the sudden interest in this serious safety concern. All I got from my dealer is the printout of the smart motor operation, they did not want to look at it. I pulled the top off mine in order to not drive in the rain endangering myself and others; it has to stay in the garage if there is even a possibility of precipitation.
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