My post-sales survey feedback to @Ford Motor Company
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My experience buying my Badlands Sasquatch Bronco from Stephens Auto Center was the best car buying experience I have had in my 35+ years of buying cars.
With all of the bullshit and uncertainty around the launch of the Bronco brought about by Ford, Webasto, and COVID Stephens stood out as an island of sanity, certainty, and calm.
The feeling of knowing that you were working with a dealer willing to put their word in writing and stand by it was very comforting. It's what initiially drew me to Stephens Auto Center.
But what made me increase my conviction that I had made the right choice over time was the continued presence, voice of reason, and helpful insight and information consistently provided by John Holstein and the team at Stephens Auto Center.
For every post I made I read 40 others and I'm not alone by far. We are all watching and the forum tools make it very easy to catch every word, search for something you remembered, and stay informed.
In addition to my Bronco, I bought the extended warranty and prepaid maintenance as well as parts and accessories from Stephens Auto Center. Did I do that so I could save a buck? No quite the opposite in fact. I did it, even though I paid a little more, to ensure that Stephens Auto Center got the ultimate reward for their behavior. The making of a profit.
I WANT Stephens Auto Center to stay in business for a very, very long time. No matter what brand of vehicle I buy I will be looking first to buy it from Stephens Auto Center and John Holstein.
I say thank you, thank you, thank you to Stephens Auto Center. And to any company that would attempt to punish a dealer like Stephens Auto Center I say die a quick death. This ain't the old days, your ability to pull bullshit like changing terms and trying to restrict the free market are over.
The fact that dealers like Grapevine Ford in TX or Tidelands Ford in SC or DCH Ford of Eatontown in NJ feel like they can pull the slimy, sleazy bullshit that car dealers are universally reviled and hated for just shows that Ford doesn't care. Ford keeps saying "dealers are independent entities and can do what they want".
Is everyone at Ford really so dumb and cowardly that they can't understand that all those dealers have FORD in their name??? That these franchises are making your company look really really bad.
And the icing on the cake? The attempt by Ford to punish Granger Ford in IA???? For what? For being open and honest? For sticking to their word? For being (outside of the STIG - whom you've also punished) the most helpful, informative resource in this whole shit-show of a launch???
Luckily somewhere deep inside the bowels of Ford there is a core of engineers and designers that get it. That made a product so good that despite all the missteps, fuck-ups, change in terms, failures to deliver, and just outright piss-poor communications people still want it. But that won't always be the case. And when it isn't; good luck.
I will never buy another car that isn't from Stephens Auto Center or Granger Ford. They both sell Jeeps.
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My experience buying my Badlands Sasquatch Bronco from Stephens Auto Center was the best car buying experience I have had in my 35+ years of buying cars.
With all of the bullshit and uncertainty around the launch of the Bronco brought about by Ford, Webasto, and COVID Stephens stood out as an island of sanity, certainty, and calm.
The feeling of knowing that you were working with a dealer willing to put their word in writing and stand by it was very comforting. It's what initiially drew me to Stephens Auto Center.
But what made me increase my conviction that I had made the right choice over time was the continued presence, voice of reason, and helpful insight and information consistently provided by John Holstein and the team at Stephens Auto Center.
For every post I made I read 40 others and I'm not alone by far. We are all watching and the forum tools make it very easy to catch every word, search for something you remembered, and stay informed.
In addition to my Bronco, I bought the extended warranty and prepaid maintenance as well as parts and accessories from Stephens Auto Center. Did I do that so I could save a buck? No quite the opposite in fact. I did it, even though I paid a little more, to ensure that Stephens Auto Center got the ultimate reward for their behavior. The making of a profit.
I WANT Stephens Auto Center to stay in business for a very, very long time. No matter what brand of vehicle I buy I will be looking first to buy it from Stephens Auto Center and John Holstein.
I say thank you, thank you, thank you to Stephens Auto Center. And to any company that would attempt to punish a dealer like Stephens Auto Center I say die a quick death. This ain't the old days, your ability to pull bullshit like changing terms and trying to restrict the free market are over.
The fact that dealers like Grapevine Ford in TX or Tidelands Ford in SC or DCH Ford of Eatontown in NJ feel like they can pull the slimy, sleazy bullshit that car dealers are universally reviled and hated for just shows that Ford doesn't care. Ford keeps saying "dealers are independent entities and can do what they want".
Is everyone at Ford really so dumb and cowardly that they can't understand that all those dealers have FORD in their name??? That these franchises are making your company look really really bad.
And the icing on the cake? The attempt by Ford to punish Granger Ford in IA???? For what? For being open and honest? For sticking to their word? For being (outside of the STIG - whom you've also punished) the most helpful, informative resource in this whole shit-show of a launch???
Luckily somewhere deep inside the bowels of Ford there is a core of engineers and designers that get it. That made a product so good that despite all the missteps, fuck-ups, change in terms, failures to deliver, and just outright piss-poor communications people still want it. But that won't always be the case. And when it isn't; good luck.
I will never buy another car that isn't from Stephens Auto Center or Granger Ford. They both sell Jeeps.
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