Anyone get their $1000 Customer Satisfaction Funds?

[MUDLVR]

I remember back in September, Ford let dealers know that for those of us who have been waiting since the beginning for our orders they were going to give us a $1000 to spend on Ford/Bronco related accessories or services. Did this quietly disappear or are folks getting their $1000? My Bronco gets here in January-ish

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[Greens05]

Important clarification...it is up to $1000. Not every reservation and order holder will get $1000. The dealer allocates some level of funds across their reservations at their choosing. I ended up with $500 accessories credit. Others have gotten swag and even bottles of their favorite beverage. Ford then reimburses the dealer for these.

 

[MacDonald_Photo]

Important clarification...it is up to $1000. Not every reservation and order holder will get $1000. The dealer allocates some level of funds across their reservations at their choosing. I ended up with $500 accessories credit. Others have gotten swag and even bottles of their favorite beverage. Ford then reimburses the dealer for these.

My dealer didn't do a thing....AND.....I never got my $100 deposit back.
They said "In Ford's system it says you cancelled your order because it was going to take too long."
I never cancelled anything and I was the 2nd person at the dealership to take delivery, and the FIRST to reserve and convert to order.
My dealership sucks.

 

[LSU Jonno]

Our dealership divided the total cash by their total reservation holders. Each person got a swag pack that I'd value somewhere between $240-$300. Main item was a 24qt Yeti Cooler.

 

[e90steve]

I have a promise from my dealer that a few parts on my wishlist were ordered, but haven't heard since purchasing last month. Hopefully the come through for me!

 

[MUDLVR]

Important clarification...it is up to $1000. Not every reservation and order holder will get $1000. The dealer allocates some level of funds across their reservations at their choosing. I ended up with $500 accessories credit. Others have gotten swag and even bottles of their favorite beverage. Ford then reimburses the dealer for these.

Thanks for clarifying, I had no idea they split the funds up between order holders

 

[Headsong]

Thanks for clarifying, I had no idea they split the funds up between order holders

actually seems fair assuming all are pissed upon.

 

[Baker]

My dealership is offering me a $1,000 for accessories in their customs shop. He said Ford reimburses them.

 

[davidd4216]

Should I be concerned that I just asked my salesman about this and he said "I have no idea what that is"?

 

[VelocityBronco]

Should I be concerned that I just asked my salesman about this and he said "I have no idea what that is"?

That is why my dealer said when I brought it up, I sent them the letter and they had "meetings" about it, and I have asked a couple times and have heard nothing...I feel like if I asked again it would be begging for a handout...
PS...I have my Bronco, so I don't talk to my dealer much anymore. He also said he was going to send me a "Thank you gift" that was seperate from this Ford program, but I haven't received that either...

 

[MUDLVR]

Should I be concerned that I just asked my salesman about this and he said "I have no idea what that is"?

Bring them a copy of the image I attached above. Hopefully that helps!

 

[davidd4216]

Bring them a copy of the image I attached above. Hopefully that helps!

I just sent it to him, hopefully it helps. Thanks!

 

[DUSTYcazOREGON]

Should I be concerned that I just asked my salesman about this and he said "I have no idea what that is"?

My Salesman knew about it but implied their Dealership is not doing it. I will push him harder on it. The letter above implied not all Dealers will receive funds??? I have a Bronco on Order, long term "waiting" and I ordered a Ranger due here in a few weeks. So $100K in orders.....nada. The Dealership and Salesman have been great to work with and selling at MSRP but it seems they just don't want to be bothered with this program or maybe they have concerns that Ford won't reimburse them. To be fair....I would expect nothing until delivery time, but, the program ends June 30 2022.

 

[Bronco Don]

I got nothing,! My dealer gave nothing , not even a key chain. Ken Grody ford in Redlands Ca.

 

[GoTigersGoBronco]

A lot of dealers won’t participate because they don’t see any value in participating but do see risk in participating.

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