Disaster! My incoming Bronco destroyed by trucking company! Please help

[Buddy Lee]

It certainly looks fixable. They would cut out the damaged sheet metal and weld in a replacement, but its hard to tell from the pic the total amount of damage incurred. The big question is when would the parts be available? The trucking company insurance co. may write it off just so they don't have to spend the man power to try and get it to an auction house or sell it outright. I'd be interested to see where it ends up.

I assume Ford has an online refurbished store where they sell blemished units. I got a Dyson vacuum at a great price that way. This one has minor dents and scratches but is still driveable.

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[Bronco cat]

Yes we all know what the options are, but it could also include Ford stepping up and delivering a new vehicle in less than 4 months. In my business if I ship a customer a product and it arrives damaged, it’s on us to get it replaced ASAP with acceptable product. Then we can hash out whatever needs to be dealt with on the shipper. The customer doesn’t care how/why/who damaged the product, they want and need it replaced. It’s called taking care of your customers so that they will remain customers for the present and future. It wasn’t Fords fault the shipper damaged the vehicle, but it’s ultimately their responsibility to fix the issue and make the customer happy.

I’m sure you don’t sell anything close to the complexity of a fully assembled vehicle so not apples to apples.

 

[Snowdogyyz]

If they are unbuilt, they aren't even Broncos yet, just parts.
Perhaps they could build him another. Who knows if there are any constraints on parts for that build? Seems like you just want to argue at this point.

I’m trying to figure out your logic. When the guys ordered bronco shows up damaged, he doesn’t “own it” and Ford owes him nothing. Then, Ford building him another (under a priority 1 if that part is true) puts him ahead of other bronco “owners” and that isn’t fair. So, if you don’t own it when it arrives (damaged or not), how is it owned when it’s parts or built and sitting in the plant? In other words, how are other “owners” being put out if they don’t actually own anything yet?

My point is simply this- Ford is a customer driven business. They sent an order to a customer and it wasn’t delivered to the customer because it was damaged in shipment. So they still owe that customer a bronco. It’s not Ford’s fault the shipper damaged it, but is their responsibility. The customer didn’t hire the shipper. Did Ford? I’d assume so. I would also think Ford could adequately satisfy the customer by getting another delivered in a possible and agreed and reasonable timeframe. Give the customer options that work for all and keep a customer.
Or, like many on here seem to think, Ford’s responsibility for its product ends the moment it leaves MAP. Your truck arrived damaged? Whatever- it’s the shippers fault- deal with it. We’ll get you one whenever.

 

[Bronc-O]

I assume Ford has an online refurbished store where they sell blemished units. I got a Dyson vacuum at a great price that way. This one has minor dents and scratches but is still driveable.

We called that reman. They did come with a full warranty though.

 

[Snowdogyyz]

I’m sure you don’t sell anything close to the complexity of a fully assembled vehicle so not apples to apples.

Medical products can be quite complex and the ramifications can be a little more detrimental to the end user.

 

[Bronco cat]

Repairable for sure, not destroyed, but not how one wants to start a relationship with a new car. I wouldn't take it as a new car, but I'll bet there are many who would take it as a repairable wreck! I wonder where it was loaded on the carrier. Might be an airborne abject. However, that looks like a bridge strike or allision with another stationery object (in boating accidents, collision is between two moving objects, allision is where the boat strikes a stationary object, eg. Buoy or dock or bridge). If the car carrier hit a bridge, thats on them. If something dropped, its not their negligence. Inquiring minds want to know!

I guarantee they dropped a loading ramp on it. It was located front of the carrier and they were removing a vehicle above it. Had the same thing happen to me in 1997 on a 2 door blazer I waited months for. I even got to watch it happen. Very doubtful the truck hit a bridge or something. Would be a great story but highly unlikely.

 

[Bronco cat]

Medical products can be quite complex and the ramifications can be a little more detrimental to the end user.

It still isn’t a vehicle built during a pandemic with documented material and labor shortfalls. Once again not apples to apples and the ramifications are of no consequence to this discussion.

 

[Snowdogyyz]

It still isn’t a vehicle built during a pandemic with documented material and labor shortfalls. Once again not apples to apples and the ramifications are of no consequence to this discussion.

What makes you think medical products don’t suffer shortages in all areas mentioned? Does medical equipment use chips? Uh yeah they do! Have medical products plants been hindered by the pandemic and a massive labor shortage? Duh! Materials for these products come from the US and all over the world- last I checked, both are under shortages in materials and labor. The only difference is the end product. And medical end products might be a little more important than a vehicle in most cases. At least those who need medical care probably think so.

 

[Snowdogyyz]

Anyhow, I’m through for the evening. Enjoy the debate. Hopefully the OP and dealer can work out a reasonable solution.

 

[lakesinai]

I guarantee they dropped a loading ramp on it. It was located front of the carrier and they were removing a vehicle above it. Had the same thing happen to me in 1997 on a 2 door blazer I waited months for. I even got to watch it happen. Very doubtful the truck hit a bridge or something. Would be a great story but highly unlikely.

That sure makes sense given the looks of the injury. . . "a dropped object"!! The poster said the dealer refused delivery and i guess that was the end of it . . . Would love to know the whole story!

 

[Bronc-O]

I’m trying to figure out your logic. When the guys ordered bronco shows up damaged, he doesn’t “own it” and Ford owes him nothing. Then, Ford building him another (under a priority 1 if that part is true) puts him ahead of offer bronco “owners” and that isn’t fair. So, if you don’t own it when it arrives (damaged or not), how is it owned when it’s parts or built and sitting in the plant? In other words, how are other “owners” being put out if they don’t actually own anything yet?

My point is simply this- Ford is a customer driven business. They sent an order to a customer and it wasn’t delivered to the customer because it was damaged in shipment. So they still owe that customer a bronco. It’s not Ford’s fault the shipper damaged it, but is their responsibility. The customer didn’t hire the shipper. Did Ford? I’d assume so. I would also think Ford could adequately satisfy the customer by getting another delivered in a possible and agreed and reasonable timeframe. Give the customer options that work for all and keep a customer.
Or, like many on here seem to think, Ford’s responsibility for its product ends the moment it leaves MAP. Your truck arrived damaged? Whatever- it’s the shippers fault- deal with it. We’ll get you one whenever.

I think what you're missing is the transporter screwed up not Ford. Also, Ford's customer is the dealer, not the OP. Ford owes the dealer another vehicle, not the OP. This thread has been up for a few hours, so nobody has a clue what the outcome will be. All we have is the usual blame Ford for being the bad guy and the usual negativity. Until this has time to play out, everything is pure speculation. Ford could try to get a replacement or refer back to ford.com and tell you what the reservation and $100 gets you. Why don't we all calm down and see what happens?

 

[Bronco cat]

What makes you think medical products don’t suffer shortages in all areas mentioned? Does medical equipment use chips? Uh yeah they do! Have medical products plants been hindered by the pandemic and a massive labor shortage? Duh! Materials for these products come from the US and all over the world- last I checked, both are under shortages in materials and labor. The only difference is the end product. And medical end products might be a little more important than a vehicle in most cases. At least those who need medical care probably think so.

You didn’t specify replacements in this day and age you specified in the past. Hence not apples to apples. Also once again I’m an engineer that designed and ran very expensive analytical equipment for a living and understand supply chain dynamics. Unfortunately a instrument designed to look at sub atomic particles would be infinitely less complicated to source parts for, assemble, test and ship compared to a modern vehicle. Medical equipment is highly specialized as well but unless you are talking about advanced imagining or robotic surgery or prep machines there isn’t near the supply chain or shipping issues you have with a car. The whole purpose of my response was to say let’s compare like items if we are going to pretend throwing together and shipping a CAR is simple…..

 

[lakesinai]

I think what you're missing is the transporter screwed up not Ford. Also, Ford's customer is the dealer, not the OP. Ford owes the dealer another vehicle, not the OP. This thread has been up for a few hours, so nobody has a clue what the outcome will be. All we have is the usual blame Ford for being the bad guy and the usual negativity. Until this has time to play out, everything is pure speculation. Ford could try to get a replacement or refer back to ford.com and tell you what the reservation and $100 gets you. Why don't we all calm down and see what happens?

Yup. Accidents happen!

 

[OU812]

Sad the transporter bashed your Bronco.

I’ll take it for 50% off. First scratches are already in it.

 

[Dogstyle]

Again, let me drive it from MAP home and there’s be no 3rd party transport issues.

Same here and save $2000 in destination fees.




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