Drivetrain Failure in Bronco Badlands 2.3 Back with new engine after 4 months

[Rcarpen22]

Another thing that has surprised me a little bit is how little sense of urgency I get from anyone. Nobody seems to care that this brand new $50k vehicle crapped out on me damn near immediately and I'm just sitting around waiting. I have to chase them down to get information and even then, what I get is thin. This is just so different than ownership experiences I've had with other brands. I have grown not to especially trust Tesla as a company, but the warranty and service organization is astounding, especially compared to Ford. This just reinforces to me that the privately owned third party dealer model is garbage. Tesla would have had the entire drivetrain replaced by now, sending me text updates every day, while I drove around in a loaner vehicle better than the one I brought for service. That's been my experience every time. Well, other than the times where a Tesla tech came to my house and fixed my car. They do that for anything minor. It's freakin night and day.

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[Thed]

So, I talked to my service advisor again today. They now believe the problem is in the engine. I know, can't make this stuff up. He says they are just waiting on Ford to tell them what to do.

Like I said, engine failure is an option. It's just extremely rare. Sucks if that's true, though.

So, almost three weeks in (I had it for about a week before this happened), and they still don't know what's wrong and have absolutely not the slightest idea of when I may get it back. I am now to the point where I am going to press my customer service contact on options. I think we're past what is reasonable for a brand new vehicle.

Start pressing people's buttons. The more annoying you are to the higher-ups, the quicker your vehicle gets fixed. Ask me how I know.

 

[flip]

So, I talked to my service advisor again today. They now believe the problem is in the engine. I know, can't make this stuff up. He says they are just waiting on Ford to tell them what to do. So, almost three weeks in (I had it for about a week before this happened), and they still don't know what's wrong and have absolutely not the slightest idea of when I may get it back. I am now to the point where I am going to press my customer service contact on options. I think we're past what is reasonable for a brand new vehicle.

Engine? That would almost have to be an endplay problem like no thrust bearing. Surely they would have checked that by this point. Sorry this is happening but very interested in what they come up with as the actual causal part.

 

[Moparguy]

Another thing that has surprised me a little bit is how little sense of urgency I get from anyone. Nobody seems to care that this brand new $50k vehicle crapped out on me damn near immediately and I'm just sitting around waiting. I have to chase them down to get information and even then, what I get is thin. This is just so different than ownership experiences I've had with other brands. I have grown not to especially trust Tesla as a company, but the warranty and service organization is astounding, especially compared to Ford. This just reinforces to me that the privately owned third party dealer model is garbage. Tesla would have had the entire drivetrain replaced by now, sending me text updates every day, while I drove around in a loaner vehicle better than the one I brought for service. That's been my experience every time. Well, other than the times where a Tesla tech came to my house and fixed my car. They do that for anything minor. It's freakin night and day.

I would explore Lemon Laws in your state just for info, all this maintenance most likely will be reported on Carfax, if you have engine replacement reported, that would hit the resale value of your car substantially, I change one of my cars every 6 months so resale value is big item for me, and from what I've seen those things matter, obviously if you plan to keep the car for the next 10 years, then do not worry much but If you may sell within the next 3 years, all these repairs if reported will deter future buyers.

 

[swooshdave]

Another thing that has surprised me a little bit is how little sense of urgency I get from anyone. Nobody seems to care that this brand new $50k vehicle crapped out on me damn near immediately and I'm just sitting around waiting. I have to chase them down to get information and even then, what I get is thin. This is just so different than ownership experiences I've had with other brands. I have grown not to especially trust Tesla as a company, but the warranty and service organization is astounding, especially compared to Ford. This just reinforces to me that the privately owned third party dealer model is garbage. Tesla would have had the entire drivetrain replaced by now, sending me text updates every day, while I drove around in a loaner vehicle better than the one I brought for service. That's been my experience every time. Well, other than the times where a Tesla tech came to my house and fixed my car. They do that for anything minor. It's freakin night and day.

That's strange as some of the other owners said that Ford engineers were very interested in their cases.

Unfortunately it comes down to the competence of the service department. Out of 3000 dealers I think you got one of the bad ones. A good service department would have contacted Ford and got this escalated.

 

[Rcarpen22]

can you share which dealership is 'fixing' this issue?

i'm maryland based and might want more diagnostic capability than this dealership seems capable of.

It's Hagerstown Ford. They've been pretty nice considering I didn't buy it there. Also, they said Ford immediately got involved when they put the initial ticket in, so I'm not sure how much of it is Hagerstown vs Ford telling them what to do.

 

[Rcarpen22]

I would explore Lemon Laws in your state just for info, all this maintenance most likely will be reported on Carfax, if you have engine replacement reported, that would hit the resale value of your car substantially, I change one of my cars every 6 months so resale value is big item for me, and from what I've seen those things matter, obviously if you plan to keep the car for the next 10 years, then do not worry much but If you may sell within the next 3 years, all these repairs if reported will deter future buyers.

Yeah, Lemon Law here requires them to have it for 30 days AFTER you send a certified letter to the manufacturer. It doesn't make a lot of sense. I guess I should jump through that hoop just in case, but I did inquire about a buy-back.

 

[Thed]

Since they seem to be on the forum today, couldn't hurt to tag @Ford Motor Company again.

 

[wetdog]

when you look at a clutch disc in between the plates is a wavy bronze washer/spring i put one in a vette and that clearance was very close ...too close it was really rough on contact had to pull it out .
hope they find out out soon and you get back to having fun

 

[mpeugeot]

How much wax did you say you used on this again???

 

[Rcarpen22]

How much wax did you say you used on this again???

All the wax!

 

[Rcarpen22]

So, several more days and nothing to report really. I am astonished at the lack of concern anyone seems to show. My dealership has never contacted me without me pestering them. My Ford customer specialist emailed me two days ago and said the dealer was reaching out to me with options, but I have heard nothing. At this point, I am legitimately in awe at the complete lack of responsibility @Ford Motor Company is taking to either fix my Bronco or otherwise make it right. The user on here who had a 2.7 grenade on him got his Bronco back in a matter of days with a new engine. I am over three weeks now. In the grand scheme of things, I'm sure it will get fixed, but the Ford ownership experience so far has been astoundingly poor. In the event that I end up having to go the lemon law route, I'm sending my initial certified letter tomorrow.

 

[mpeugeot]

So, several more days and nothing to report really. I am astonished at the lack of concern anyone seems to show. My dealership has never contacted me without me pestering them. My Ford customer specialist emailed me two days ago and said the dealer was reaching out to me with options, but I have heard nothing. At this point, I am legitimately in awe at the complete lack of responsibility @Ford Motor Company is taking to either fix my Bronco or otherwise make it right. The user on here who had a 2.7 grenade on him got his Bronco back in a matter of days with a new engine. I am over three weeks now. In the grand scheme of things, I'm sure it will get fixed, but the Ford ownership experience so far has been astoundingly poor. In the event that I end up having to go the lemon law route, I'm sending my initial certified letter tomorrow.

Really, I'm not, @Ford Motor Company, won't even bother to send me an email, despite me tagging them multiple times a day and asking why they don't care enough to send me even ONE simple message. Not even a, "Hey go f' yourself." Nothing just radio silence, but other times, it's like they actually care... I have not cracked the algorithm with regards to what gets them to actual care about the customer.

 

[bytheway]

So, several more days and nothing to report really. I am astonished at the lack of concern anyone seems to show. My dealership has never contacted me without me pestering them. My Ford customer specialist emailed me two days ago and said the dealer was reaching out to me with options, but I have heard nothing. At this point, I am legitimately in awe at the complete lack of responsibility @Ford Motor Company is taking to either fix my Bronco or otherwise make it right. The user on here who had a 2.7 grenade on him got his Bronco back in a matter of days with a new engine. I am over three weeks now. In the grand scheme of things, I'm sure it will get fixed, but the Ford ownership experience so far has been astoundingly poor. In the event that I end up having to go the lemon law route, I'm sending my initial certified letter tomorrow.

Any updates? Thinking this forum should be able to get you taken care of somehow.

 

[HBTFD]

Really, I'm not, @Ford Motor Company, won't even bother to send me an email, despite me tagging them multiple times a day and asking why they don't care enough to send me even ONE simple message. Not even a, "Hey go f' yourself." Nothing just radio silence, but other times, it's like they actually care... I have not cracked the algorithm with regards to what gets them to actual care about the customer.

Sad. There was a lady from ford on the power stroke forum that was on top of every issue members encountered. Keep pushing on the zone rep.

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