Help! Dealer refusing to transfer title

[flip]

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[RagnarKon]

Sounds like Ford (not your dealer) raised a red flag about your x-plan documents and they need more info to confirm your eligibility. Maybe @RagnarKon can shine a bit of light on the back end workings of x-plan and Fords requirements to help us better understand the situation.

Yeah sounds like the X-plan paperwork may have been bounced back to the dealer for being incomplete.

I was going to type up the complete requirements, but luckily @flip beat me and saved me a bunch of typing… so see @flip’s post above.

 

[frdfan]

to the OP, there's been tons of advice and opinions tossed around through this entire thread. Personally, I would recommend an in person visit to the dealership to resolve this. In a situation like this, face to face is the best way to resolve. You can show them what you have for proof of employment, they can show you exactly what else they need.

 

[flip]

Wonder if they got the rando audit like we did a few months ago. We had to provide a bunch of additional docs as the plan stuff is on the honor system where Ford will pay with the assumption the dealer got all of the supporting documentation. Sometimes you do, sometimes they ask for additional stuff but none of that should've held the title unless it's some sort of dealer policy in the event Ford charges the plan discount back so they can go back on the customer. Don't know that's the case here but it really does sound abnormal.

 

[TXBronco1313]

I agree with everyone’s recommendations here except the stop payment. That might get you in a whole other situation which might result in a possible repo and negative effect on your credit score. I’d say don’t do a stop payment just yet. Leave it as your very very last option​

 

[kodiakisland]

Since it seems the issue is with Xplan, have you reached out to them, if that’s possible. If they don’t have the documentation required, wouldn’t it be quicker to deal with them than the dealer?

 

[flip]

Dealer should be able to forward on the email from Ford if this is all on the level. You will then know exactly what Ford is requesting.

 

[frdfan]

Since it seems the issue is with Xplan, have you reached out to them, if that’s possible. If they don’t have the documentation required, wouldn’t it be quicker to deal with them than the dealer?

Dealer is the source of contact for anything post sale.

 

[BroncoA512021]

I bought my Bronco in mid January and have been waiting to get my plates from the dealership since then. Today I was told that they are refusing the transfer the title because X Plan want more documentation from me/the dealership before paying out the X Plan side of it to the dealer.

To be clear:
- I’ve signed a purchase contract.
- Given them my trade in vehicle
- Taken the new Bronco and put 1100 miles on it.
- Seen the auto loan in my online banking and made the first payment.

I’ve sent them the proof of employment that they’ve demanded but I feel like they’re extorting me, refusing to transfer title on a vehicle which I’ve paid for. I’m also worried that they’ll continue dragging this out or even try to repossess the vehicle, or demand more money from me.

I want to bring this to the attention to Ford corporate. I called their hotline today and got a very weak response (they’re putting a complaint to the dealer GM)… does anybody have any contacts or advice on who to talk to at Ford?

Call your states Attorney General's office and file a complaint. ASAP

 

[frdfan]

Wonder if they got the rando audit like we did a few months ago. We had to provide a bunch of additional docs as the plan stuff is on the honor system where Ford will pay with the assumption the dealer got all of the supporting documentation. Sometimes you do, sometimes they ask for additional stuff but none of that should've held the title unless it's some sort of dealer policy in the event Ford charges the plan discount back so they can go back on the customer. Don't know that's the case here but it really does sound abnormal.

I wonder if they're doing a 100% audit now that Bronco qualifies for Xplan. Also Texas is an electronic title state, no physical title will exist until it's paid off.

 

[flip]

I wonder if they're doing a 100% audit now that Bronco qualifies for Xplan. Also Texas is an electronic title state, no physical title will exist until it's paid off.

I think it's more of a cost saving plan for Ford. Charge a few back here or there for some b/s reason (or worse case, uncover blatant fraud) to save them $$.

We sold a Corsair to my SIL and used one of my D-plan pins. Audit happened several months later and we were charged back. They nailed us because she wanted a hand painted pin stripe on it and had a guy come in and do it. We're nice guys and went ahead and just put the extra $150.00 or whatever he charged, into the price of the vehicle instead of having it on a separate, itemized line. My brother explained this to the lady doing the audit but they didn't give a shit. Charged the whole thing back and we have no recourse.

Ford is looking for way to f dealers out of parts $, warranty reimbursement, through sales programs and any other way over the course of the last year. They treat us like the enemy and that all dealers routinely steal from them. Might be a handful of those dealer like that but to charge back thousands for innocent clerical errors we can show have a legit explanation. This is why more and more dealers and their employees absolutely hate FMC more than ever.

 

[SpringTXOR]

I just looked at the X-Plan website with the code for my employer, I saw the sport on there not the bronco. It has been on there before.

 

[stickshifthappy]

They already have my X Plan PIN and proof of employment with an eligible company (i.e. payslip). I gave this to them during the purchasing process in January.

Now, weeks later, they are demanding further proof of where I work - which I have provided, again - and refusing to title the vehicle.

Let me be clear: they have their money and I have a signed sales contract. They have no legal right to withhold my plates or titling. They are having a dispute with X Plan and they are trying to make it my problem.

Hate to say it, but I'm not the first. Dealers suck.

 

[Last Ride Bronco]

 

[Gizmo]

At our dealership, it is up to us to make sure we collect all the proper DMV paperwork, and we have to get the customer the registration and plate if they do not transfer a plate. And in MI, we also do Electronic titles with auto loans attached, Is the dealership asking for more funds after the sale? Sorry if I missed that.

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