Thanks for the comment. I did try to address this by including words about finishing all reservations first before moving to the dealer allocation system they have changed to.
Thanks for the comment about "great template", I have years of turning around customers sentiment to positive even when production problems make things late.
THIS!!!! First & foremost I would say & I might add any & all angles to get our point across both civilized or not. I won't stop using descriptions like "cockroach" "beady-eyed" "money-grubbing-dirt-slime" for the ADM addicted cheater dealers.
Thanks for the comment. Stock price is one important measure and it is nice to see they have finally recovered to pre 9/11/2001 levels. Customer confidence is another. If they had both perhaps Ford could have quadrupled from their Day 1 reservation price.
Farley is a master of lying to shareholders and potential investors. They are good at marketing, nothing more.
Try communicating with @Cat and compare email addresses. Perhaps if he would share the email address he contacted you would have a better chance of a response. He was able to find an access point that may be different than the ones you tried. Thanks for sticking up for those early Bronco less res holders that ordered in the first wave (not just reserved).
Absolutely correct—this is a big part of my job as well. You can often take bad customer experiences and turn them into net positive interactions with the right thinking and problem solving. It's an extra opportunity to show your commitment and care for the customer.
I updated my thread with today's latest.
