I'm a first day reservation holder and tried moving my dealer. It's now four months into the process and I've had nothing but issues when working with the Ford customer service. Nearly every two weeks I have called and get one of two responses "okay complete, you should see an email in a week or two, call back if you don't" or "actually I don't know why, but they never submitted your transfer" and of course my favorite "your case needs to go in front a board for review, we have no timeline on that but you will receive word either way".
See my above post, youre in luck
Who did you call? the support number and wait for an agent? or were you redirected to bronco support?
I wish I was in luck. That's the number I had been using. Seriously I've been told it was complete 4 times now. I HOPE I'm just the one off and everybody else doesn't have the problems I diid. If you don't mind, shoot me a PM when yours goes through. Just want a data point.
Mine is already through. It was instant. Checked my reservation and it is definitely changed to my preferred dealer. She did tell me it could take 24 hours but it was instant. Make sure you use the shortcuts and get directed to the right place.
Make sure you use the shortcuts. I sat on hold for 20 minutes trying the first time(Edit: didnt use the shortcuts here). 0 to bypass the voice recognition, then 2 when it asks vehicle type. I said I wanted to transfer my reservation and they transferred me.
Found on their site:
