My dealership is stupid

[JMV123]

I have purchased about a dozen rigs over the years and most of these dealers and sales people are totally clueless. Part of the problem Ford is the people selling your products with little interest in the client. Unscrupulous salesman and dealerships are a dime a dozen and it is about time the business model is changed. As far as the build, price and ordering process has been another total fiasco. I have been a Ford guy for a long time but if this is the way you do business these days I question my purchase. If the software is screwed up here, what happens when they build the vehicle?

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[Hossamus Prime]

So I went I and worked with the Sales guy to get the order I want. Now I hope that what we agreed on is being updated for my specific reservation. I think I’m going to call Ford Customer Service in the morning to make sure that the dealer isn’t f’ing anything up. Log into my Ford account to check the build and I can get past this screen. In Store Order? What’s that mean?

same, and I haven't got a confirmation email.

 

[tracythemighty]

First. They couldn’t figure out how to order it.

Second. They had to call a Ford rep to show them how to order it.

Third. The Ford rep cancelled like three times until finally showing up today.

Fourth. They ordered me the WRONG trim when I clearly gave them the paperwork in person last week showing them exactly what I wanted.

5th, you are taking your business elsewhere...?

 

[Lilj4425]

5th, you are taking your business elsewhere...?

Yes. Called Ford customer support yesterday and had them change my dealership.

 

[buzzcutt2]

Which Dealer did you use? I used Mullinax in Lake Park and called the salesman today - apologized for being that PITA customer, but they needed to convert my order. Explained that default 99 code that was mentioned here and they had to change it. Voila! a couple hours after speaking with him,ut is showing on my Ford Account as an Order, but no details or email.

Did you ever get any details or an email? I'm using the same dealer in Lake Park and never received an email. Sent 2 emails now and got no response yet.

 

[Brongo]

First. They couldn’t figure out how to order it.

Second. They had to call a Ford rep to show them how to order it.

Third. The Ford rep cancelled like three times until finally showing up today.

Fourth. They ordered me the WRONG trim when I clearly gave them the paperwork in person last week showing them exactly what I wanted.

If you were in NY I'd think we were at the same dealer. What does the order process actually involve? What kind of confirmation should we expect once the order has been placed?

 

[Lilj4425]

They still haven’t switched me over to the new dealership yet. Why is it taking so long?

 

[Rogues Gambit]

You (Right) and @Lilj4425 (left)

 

[Drex]

You stated the first dealer actually ordered (incorrectly, but it doesn't matter), sounds like you have to go through the process of getting it back to a reservation first. Pick one of the threads on conversion without permission and see if that is relevant to your situation. It sounds like it is a several week process and I am not that sure that anyone has fully succeeded yet, but I haven't really paid that much attention to those threads. Hopefully you get it straightened out quickly and easily.

 

[Lucas718]

I’m amazed at times that this is the same company that just had a practically flawless rollout of the Bronco Sport. That vehicle was revealed the same day as the Bronco, had a build & price up within a day or two of the reveal, and folks are already driving them around on the roads. I’ve seen 2 in the past week and I barely leave the house!

 

[TonyWonder]

I’m amazed at times that this is the same company that just had a practically flawless rollout of the Bronco Sport. That vehicle was revealed the same day as the Bronco, had a build & price up within a day or two of the reveal, and folks are already driving them around on the roads. I’ve seen 2 in the past week and I barely leave the house!

It's probably a lot easier to roll out a vehicle that practically no one wants.

 

[Lilj4425]

Well, what was supposed to be my old dealership came to their senses and got me the right vehicle and accessories ordered (only lux package is missing which I’ll have them fix) so I called Ford and had them cancel my switch to the new dealership. Here is what I ordered:

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