- First Name
- Jason
- Joined
- Apr 28, 2022
- Threads
- 12
- Messages
- 311
- Reaction score
- 562
- Location
- Flagstaff
- Website
- canyoncoolers.com
- Vehicle(s)
- 73 Bronco, Dodge 2500, Sprinter Van
- Your Bronco Model
- Wildtrak
- Thread starter
- #1
There have been some great and helpful people here regarding this topic but I find myself at odds with Ford corporate.
I initially ordered a Wildtrack years ago. In plenty of time for price protection.
Bottlenecks in supply had me change to a Badlands as I eliminated the hardtop and the tow hitch and what not.
After Hoss came out I again dumbed down my order but went back to Wildtrack, added HOSS and downgraded from Lux to High.
I'm super happy to pay list on HOSS and but Ford is saying I cannot have Price Protection because I changed the model and the equipment They say 'THE SYSTEM' dropped me out of Price Protection. Folks 'The System' is code for 'nah I don't feel like it's my job to help'. Furthermore they deflected blame to the dealer for not informing me I would lose price protection.. Like the dealers are expected to be experts on some janky last minute program put in place to save face. Ford could easily request a policy sign off as part of an order change. I thought the finger pointing was lame. My dealer (Babbit Ford) has been fine through the whole process.
If I started with a Wildtrack and ended with a Wiltrack and never heard hear a peep from these people between that time, it really doesn't matter if I had a Badlands ordered for a minute or a FORD GT.
How does one escalate this beyond the super friendly and totally unhelpful 'nah I don't feel like it's my job to help' folks you get on the phone over there ?
I told my dealership I would spend the Price protection difference with them if they could help, and I will, but this is a super frustrating. Thanks for making it through my rant, and make sure they don't do the same to you.
Order# 10326017
Order Code 4925
Sales Code F71467
I initially ordered a Wildtrack years ago. In plenty of time for price protection.
Bottlenecks in supply had me change to a Badlands as I eliminated the hardtop and the tow hitch and what not.
After Hoss came out I again dumbed down my order but went back to Wildtrack, added HOSS and downgraded from Lux to High.
I'm super happy to pay list on HOSS and but Ford is saying I cannot have Price Protection because I changed the model and the equipment They say 'THE SYSTEM' dropped me out of Price Protection. Folks 'The System' is code for 'nah I don't feel like it's my job to help'. Furthermore they deflected blame to the dealer for not informing me I would lose price protection.. Like the dealers are expected to be experts on some janky last minute program put in place to save face. Ford could easily request a policy sign off as part of an order change. I thought the finger pointing was lame. My dealer (Babbit Ford) has been fine through the whole process.
If I started with a Wildtrack and ended with a Wiltrack and never heard hear a peep from these people between that time, it really doesn't matter if I had a Badlands ordered for a minute or a FORD GT.
How does one escalate this beyond the super friendly and totally unhelpful 'nah I don't feel like it's my job to help' folks you get on the phone over there ?
I told my dealership I would spend the Price protection difference with them if they could help, and I will, but this is a super frustrating. Thanks for making it through my rant, and make sure they don't do the same to you.
Order# 10326017
Order Code 4925
Sales Code F71467
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