None of what you said is correct, so I can't possibly explain it to you.
WTF do you want them to do? Stop an entire rollout for 30 vehicles? Take that times 10 and its still not a significant issue. Look at the 30 thousand plus people that are out enjoying theirs and beating the brakes off of them. If it were me it happened to, i'd sell it off on Carvana after the motor was replaced, and order a new one.
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