Dealership changed their mind about charging MSRP on orders

[NinjaQK]

Hey this is my first post. I just talked to Lakewood Ford (part of Titus Will Ford) in Tacoma, WA about the order that I currently have placed with them. Apparently they are now marking up all orders by $3k to $4k. Not just any new orders, but existing orders as well. I made the mistake of not getting a signed buyers agreement. I plan on trying to move my order to a different dealership if that's still possible.

Just wanted to let everyone know to check with their dealership to make sure they haven't changed their policy on orders.

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[SCBronco1]

Well isn't that so nice of them. Did they at least have the decency to buy you dinner before giving it to you up the tailpipe?

Some dealerships . . .

 

[hemiblas]

This is happening all over. I'd tell them that the reason you picked their dealership is because you didnt expect them to play games like that. There are many dealerships not doing that.

 

[Ripcurl]

That sucks, it seems on the lower end of ADM but sucks regardless

Bear in mind that despite people saying everyone should have one, a lot of dealers were not offering signed buyers agreements for vehicles that wouldn't be delivered for a year+ out, and Ford didn't mention it either early on as part of the process. And it wasn't that easy to move a reservation once people realized the crap that was going on

People trusted people who have an untrustworthy reputation.....who would have thought lol

 

[indio22]

Hey this is my first post. I just talked to Lakewood Ford (part of Titus Will Ford) in Tacoma, WA about the order that I currently have placed with them. Apparently they are now marking up all orders by $3k to $4k. Not just any new orders, but existing orders as well. I made the mistake of not getting a signed buyers agreement. I plan on trying to move my order to a different dealership if that's still possible.

Just wanted to let everyone know to check with their dealership to make sure they haven't changed their policy on orders.

Sorry that's happening to you, but this sort of thing has been happening for a while. And also people are just paying markups, which normalizes it. So you can thank your dealer and those customers. That's the Bronco scene, ain't it wonderful?

 

[F OR D]

Dealers: Let's follow what other bad dealers and strap some adm on to already inflated prices and high interest rates.

Also Dealers: diRecT TO cONsumERs iS unFaIR! SmALL bUsInESs!!!

There are tons of good dealers, mine included. But this problem will force Fords hand to direct to consumer. I would never pay ADM, and if I ever got in that position I would never use that dealer and brand again. Period.

 

[flip]

I got notice by email a couple of days ago we have a new reservation for a '21 Bronco. Lady called the next morning to tell us her BL is going to get scheduled soon. I can verify the reservation did transfer from another dealer to us but did not drop her build spec into WBDO. Basically looks like what a new reservation did when Ford opened it up in '20. No call from Ford, customer assistance, our region to let us know how to handle this. I guess we have to build it like a new order but I don't think she's going to have any price protection or if she's going to be able to keep her place in line by time stamp.

I'm not griping we got an order transfer, I bitching about Ford not contacting us and communicating the circumstances behind the transfer, if she's still price protected, or what the hell her build was. My question to Ford is, how are we supposed to make this a smooth transition if we don't know what the hell is going on?

ETA: Don't ask me for an explanation but we found out the lady's reservation (7/16/20) didn't get converted to an order. We were under the impression this couldn't happen after all of the different conversion date announcements. It was my understanding that anything not converted to an order would get zapped from the system. Again, no idea how this happened, the backstory, original dealer or how she was able to get Ford to either transfer or resurrect the reservation.

 

[FormerJeepJunkie]

I’m not thinking it is a coincidence that this is noted shortly after all this conversation about not taking new orders until at least Q4 this year. That was a magic wand to say “looks like we can charge what we want and you’ll have to like it or walk!”

 

[Cable Guy]

Ask them how many millions in inventory sit outside and unprotected at their dealership. Follow-up by asking them where you might rent a cement truck… and leave it at that.

 

[SS Bronco]

Sorry to hear about your experience. But sad to say it is now a common practice. My dealership went from saying no mark ups on original orders to 10k.

 

[SkyKing]

I now feel lucky for getting a 21 4-door Wildtrak with leather, tow, sidesteps, 2.7, high for under $57k. Sounds like the new Heritage limited will be $68k plus ADM. at that price, I would start to want some more luxury fit and finish inside. And some vented cooling seats!

 

[Zero_chance]

Hey this is my first post. I just talked to Lakewood Ford (part of Titus Will Ford) in Tacoma, WA about the order that I currently have placed with them. Apparently they are now marking up all orders by $3k to $4k. Not just any new orders, but existing orders as well. I made the mistake of not getting a signed buyers agreement. I plan on trying to move my order to a different dealership if that's still possible.

Just wanted to let everyone know to check with their dealership to make sure they haven't changed their policy on orders.

While regretful, this doesn’t even qualify as news anymore unfortunately. Sorry it happened to you.

 

[gryphon1231]

Hey this is my first post. I just talked to Lakewood Ford (part of Titus Will Ford) in Tacoma, WA about the order that I currently have placed with them. Apparently they are now marking up all orders by $3k to $4k. Not just any new orders, but existing orders as well. I made the mistake of not getting a signed buyers agreement. I plan on trying to move my order to a different dealership if that's still possible.

Just wanted to let everyone know to check with their dealership to make sure they haven't changed their policy on orders.

you're at least 6 months or so late to the party on this one.

 

[CheekyOldMan]

Can’t fault you for not signing a contract. Until recently, I don’t think many could have predicted just how slimy and douchy dealers actually got, and how shameless too.

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