Disaster! My incoming Bronco destroyed by trucking company! Please help

[CWO4]

I can totally understand the OP's total disbelief and desperation, I just waited 3 months for a fishing kayak, got it on Friday with a forklift hole right through the haul. God the frustration I experienced was unbelievable. Now I have to wait until November. Until you have been through it other than helpfull comments are unwarranted. Why in the world would anybody want a repaired item when you payed for a brannew item waiting for YOU to put the scratches on it.

Sponsored

 

[Val916]

I’ve complained to Ford and asked to prioritize my order and they honestly don’t care. I ordered a new one on March 13 and it’s sitting in the Mexican desert since June waiting on a chip. I hope they do something for you but they didn’t for me.

 

[JohnnyBronco]

@godot there are 6 red Badlands 4 drs on Cargurus under new listings
One near me has a $10k ADM the rest are at MSRP although how a Badlands can have an MSRP $2k higher than an FE ($65k vs $63k) is beyond me.

 

[BroBronco]

Sorry man. That sucks bad. Dealer should work with ford to get you new one same spec/color asap

 

[Kuze]

An Open Letter to 6G members, friends, and Bill Ford,

How to put this into words.... On July 15, 2020, at 9:43AM EST, I ordered my Bronco, a gorgeous 4 door badlands in race red. I couldn't have been more excited. My 3 kids couldn't have been more excited. On September 21, 2021, at 3:48PM, I got an email from my dealer. I'd known the Bronco was on a truck coming in from New Jersey, and so this was it--the big moment--time to pick up my baby. Right? Wrong. The email contained the picture below. The outsourced jersey trucking company destroyed my bronco (see image from dealer parking lot). The dealer refused receipt of the vehicle, and wanted me to know they had submitted a replacement order. I might have a replacement in 4 months, though no one could be sure. Perhaps next summer. I just got the email confirming the new order. At the end it says, "Thank you again for your order." No, thank you.

I have a request of anyone reading this. Please share my story. If you know someone at Ford who can help me, please point them my way. If you yourself are a Ford executive and believe that your "customer base" is not a faceless mass of wallets to be emptied, that it's individual human beings who love your company and deserve something in return, occasionally something above and beyond, please talk to me. Help fix this quickly. If you're Bill Ford, wave your wand. Here's a challenge: put a replacement bronco, a 4 door beauty in race red, at my dealer in 3 weeks. This customer deserves it.

Thank you.

I tweeted Mike Levine for you. Sorry if someone else has done this already, but thats all I could do. This is so bad. I am sorry to see this and hopefully they will ship you a new one ASAP! Don't let them repair it.

 

[Daktari]

that sure sucks, sorry that happened to your Bronco! I hope they make the new order a priority 1 and slot it in as soon as possible. All that would do is move everybody one step down and some end of day builds will be built the morning after, really not a big deal/delay to anyone behind. See what happens over the next 24 hrs and if you feel dealer support is not there then go the twitter and all that way.
Too bad this happened, total nightmare, hopefully the dealer and Ford will do what they can to expedite your replacement. Good luck!

 

[2021badlands bronco bob]

An Open Letter to 6G members, friends, and Bill Ford,

How to put this into words.... On July 15, 2020, at 9:43AM EST, I ordered my Bronco, a gorgeous 4 door badlands in race red. I couldn't have been more excited. My 3 kids couldn't have been more excited. On September 21, 2021, at 3:48PM, I got an email from my dealer. I'd known the Bronco was on a truck coming in from New Jersey, and so this was it--the big moment--time to pick up my baby. Right? Wrong. The email contained the picture below. The outsourced jersey trucking company destroyed my bronco (see image from dealer parking lot). The dealer refused receipt of the vehicle, and wanted me to know they had submitted a replacement order. I might have a replacement in 4 months, though no one could be sure. Perhaps next summer. I just got the email confirming the new order. At the end it says, "Thank you again for your order." No, thank you.

I have a request of anyone reading this. Please share my story. If you know someone at Ford who can help me, please point them my way. If you yourself are a Ford executive and believe that your "customer base" is not a faceless mass of wallets to be emptied, that it's individual human beings who love your company and deserve something in return, occasionally something above and beyond, please talk to me. Help fix this quickly. If you're Bill Ford, wave your wand. Here's a challenge: put a replacement bronco, a 4 door beauty in race red, at my dealer in 3 weeks. This customer deserves it.

Thank you.

Well you put the Challenge out there to Ford . NOW we will see if FORD give Shit . Good luck. Needless to say let us know what happens.

 

[Sandbergo]

 

[Zero_chance]

An Open Letter to 6G members, friends, and Bill Ford,

How to put this into words.... On July 15, 2020, at 9:43AM EST, I ordered my Bronco, a gorgeous 4 door badlands in race red. I couldn't have been more excited. My 3 kids couldn't have been more excited. On September 21, 2021, at 3:48PM, I got an email from my dealer. I'd known the Bronco was on a truck coming in from New Jersey, and so this was it--the big moment--time to pick up my baby. Right? Wrong. The email contained the picture below. The outsourced jersey trucking company destroyed my bronco (see image from dealer parking lot). The dealer refused receipt of the vehicle, and wanted me to know they had submitted a replacement order. I might have a replacement in 4 months, though no one could be sure. Perhaps next summer. I just got the email confirming the new order. At the end it says, "Thank you again for your order." No, thank you.

I have a request of anyone reading this. Please share my story. If you know someone at Ford who can help me, please point them my way. If you yourself are a Ford executive and believe that your "customer base" is not a faceless mass of wallets to be emptied, that it's individual human beings who love your company and deserve something in return, occasionally something above and beyond, please talk to me. Help fix this quickly. If you're Bill Ford, wave your wand. Here's a challenge: put a replacement bronco, a 4 door beauty in race red, at my dealer in 3 weeks. This customer deserves it.

Thank you.

That’s probably still faster than the body shop route.

 

[David196]

Ask the dealership to make your next order a priority 1. Should move the replacement along quicker.

 

[Lowcountry Bronco]

Dealer did what was right by not accepting it. They should make it a priority build for its replacement but outside of that I'm a bit confused on what you want Ford to do for you.

 

[2021badlands bronco bob]

[/QUOTE]
How profound ,I’m sure you would say the same thing if that was yours.

 

[2021badlands bronco bob]

The guy posted on the forum at 4:30, said he got the email at 3:48. So in less than 45 minutes he's gone to there is nothing that can be done so I need to blast them on a public forum to get my way. It's not like its been a few days or a week and no one is willing to help him. Frankly, 45 minutes after getting that email, I'd be sitting in the dealership GM's office asking what my options are, not worrying about how I'm going to word my post on Bronco6G.

Blah blah blah. He is Pisst . Everyone handles it differently.

 

[Lagrange 6g]

An Open Letter to 6G members, friends, and Bill Ford,

How to put this into words.... On July 15, 2020, at 9:43AM EST, I ordered my Bronco, a gorgeous 4 door badlands in race red. I couldn't have been more excited. My 3 kids couldn't have been more excited. On September 21, 2021, at 3:48PM, I got an email from my dealer. I'd known the Bronco was on a truck coming in from New Jersey, and so this was it--the big moment--time to pick up my baby. Right? Wrong. The email contained the picture below. The outsourced jersey trucking company destroyed my bronco (see image from dealer parking lot). The dealer refused receipt of the vehicle, and wanted me to know they had submitted a replacement order. I might have a replacement in 4 months, though no one could be sure. Perhaps next summer. I just got the email confirming the new order. At the end it says, "Thank you again for your order." No, thank you.

I have a request of anyone reading this. Please share my story. If you know someone at Ford who can help me, please point them my way. If you yourself are a Ford executive and believe that your "customer base" is not a faceless mass of wallets to be emptied, that it's individual human beings who love your company and deserve something in return, occasionally something above and beyond, please talk to me. Help fix this quickly. If you're Bill Ford, wave your wand. Here's a challenge: put a replacement bronco, a 4 door beauty in race red, at my dealer in 3 weeks. This customer deserves it.

Thank you.

Ughh condolences

 

[noliveaxle]

What? That vehicle is totalled.

Totally f’d, but let’s not be dramatic. No frame damage. No drive train damage. It can and will be fixed. 5 or 6k and that’s with a full tank of premium. ; )

Sponsored