No network connection error

[milla61]

I called ford and they told me to do nothing but wait until June...

If you’re ok with waiting at least 3 months for a fix you could do nothing. Personally I’m not willing to wait.

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[JoeyR]

How long is the battery trick lasting everyone?

 

[Summertime]

This just started a couple days ago. I get this error when I start the car. Also, ford pass stopped connecting at the same time, so no auto start. Carplay still works fine through my phone.

Same! Got the same message yesterday, although the message stopped appearing on startup. I can't get to the menu to turn the modem off. Maps work, but no remote start.

 

[Summertime]

Ive been able to fix it by doing a disconnect to the negative on the battery terminal and waiting about 30 seconds and reconnecting. this fixed it The first time and it just happened again today.

Did the same and it worked.

 

[JR007]

I had reset my modem by disconnecting my battery on 3/6. It still has connectivity. So it has only been 10 days.

 

[Erock]

Figures, swapped the 22 that wasn’t supposed to be built (crooked dealer), but never had a single issue, for the 23 that was and having these issues in the first two weeks… lol

 

[p3pete]

Same issue on the 23 BR. Will try the battery fix after work...

 

[BradOBX]

Picked up my 2023 Bronco Outer Banks on Mar. 16th. Setup Fordpass same day, everything was working fine. But, on Mar. 22nd, the Bronco wasn't connecting to the internet, the icon (arrows) was not appearing, and the Bronco would not communicate with the Fordpass app.
It was odd since everything was working earlier in the day, and I even received confirmation of my Fordpass points for purchasing the new vehicle.

Spoke to Fordpass rep and got this:
"I do see the modem has stopped responding inside the vehicle.

This is a known issue that we are currently working on with 23 Broncos as well as the 23 F-150s losing connection. This is a modem issue our engineers are trying to fix.

We have been advised that there is supposed to be an over the air update released to fix the connectivity issues released next month but we do not know the exact date at this time.

There is a service message reflecting your vehicle for this particular issue."

Then the agent provided this service message number: SSM 51458.
She also said to have automatic updates set to "ON".

So hopefully we get a fix in April!
If any of you receive the update or have any more info, please update this thread.

Another question is, I wonder if we will be compensated for this somehow, as there are freebies like Alexa, Streaming, etc.

 

[milla61]

Picked up my 2023 Bronco Outer Banks on Mar. 16th. Setup Fordpass same day, everything was working fine. But, on Mar. 22nd, the Bronco wasn't connecting to the internet, the icon (arrows) was not appearing, and the Bronco would not communicate with the Fordpass app.
It was odd since everything was working earlier in the day, and I even received confirmation of my Fordpass points for purchasing the new vehicle.

Spoke to Fordpass rep and got this:
"I do see the modem has stopped responding inside the vehicle.

This is a known issue that we are currently working on with 23 Broncos as well as the 23 F-150s losing connection. This is a modem issue our engineers are trying to fix.

We have been advised that there is supposed to be an over the air update released to fix the connectivity issues released next month but we do not know the exact date at this time.

There is a service message reflecting your vehicle for this particular issue."

Then the agent provided this service message number: SSM 51458.
She also said to have automatic updates set to "ON".

So hopefully we get a fix in April!
If any of you receive the update or have any more info, please update this thread.

Another question is, I wonder if we will be compensated for this somehow, as there are freebies like Alexa, Streaming, etc.

The update isn’t coming until June. When I took mine in to the dealership the mechanic showed me the service bulletin that stated the June timeframe.

 

[SpinachFuzz]

Picked up my 2023 Bronco Outer Banks on Mar. 16th. Setup Fordpass same day, everything was working fine. But, on Mar. 22nd, the Bronco wasn't connecting to the internet, the icon (arrows) was not appearing, and the Bronco would not communicate with the Fordpass app.
It was odd since everything was working earlier in the day, and I even received confirmation of my Fordpass points for purchasing the new vehicle.

Spoke to Fordpass rep and got this:
"I do see the modem has stopped responding inside the vehicle.

This is a known issue that we are currently working on with 23 Broncos as well as the 23 F-150s losing connection. This is a modem issue our engineers are trying to fix.

We have been advised that there is supposed to be an over the air update released to fix the connectivity issues released next month but we do not know the exact date at this time.

There is a service message reflecting your vehicle for this particular issue."

Then the agent provided this service message number: SSM 51458.
She also said to have automatic updates set to "ON".

So hopefully we get a fix in April!
If any of you receive the update or have any more info, please update this thread.

Another question is, I wonder if we will be compensated for this somehow, as there are freebies like Alexa, Streaming, etc.

I talked to someone from Fordpass yesterday and she told me that the navigation/connection subscription will be extended at the end for compensation.

 

[StreetTuff]

Mine keeps coming back on line evey few days, then it craps out a

 

[EddieN]

Well this sucks. Glad it isn't just me though.

 

[CarGuy]

I was on the phone with Ford. Corporate today and while we were discussing an AC issue, she ran a report and said my new (2 1/2 weeks) truck was having connection issues. Another thing for the dealer to look into.

 

[EddieN]

So how do we get an OTA update if the modem doesn't work?

 

[Karl_in_Chicago]

So how do we get an OTA update if the modem doesn't work?

Ctrl-Alt-REBUILD

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