- Joined
- Jul 14, 2020
- Threads
- 125
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- 6,166
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- 7,057
- Location
- California
- Vehicle(s)
- Jeep Wrangler JKUR
- Your Bronco Model
- Wildtrak
As for customer service, I agree with you, but it's not a reality. My Build date never got bumped (which is rare to start with).I don’t doubt it’s a month..or two…or three in many cases. But when we check the back door link or call customer service and they give us a ETA, we expect it to be reasonably close to that ETA. Ford would do everyone a big service by making updates to our accounts more often and more detailed. It would make customers more realistic on what to expect and it would take pressure off their chat and call lines.
But once it was built, the delivery ETA got bumped eight times before I finally got mine. Basically you're pretty much guaranteed that it's going to be bumped a few at least... So I expecting it to be correct from the beginning is just not realistic... Although it ought to be.
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