- First Name
- Z
- Joined
- Jul 8, 2020
- Threads
- 23
- Messages
- 6,451
- Reaction score
- 28,980
- Location
- Massachusetts
- Vehicle(s)
- 2021 Toyota 4Runner
- Your Bronco Model
- Badlands
I just wanted to know what kind of barbarian isn't using dark mode.
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I just wanted to know what kind of barbarian isn't using dark mode.
Paula's been busy today! I also spoke to her today (and so have a few others). She was incredibly helpful and nice.Hereās my update:
Huge thanks to Mike Levine who personally called me back and said they will make things right.
I followed his advice and followed up with my dealer first. AJ and Katie at Seymour Ford apologized for what happened and were very professional and helpful in getting everything resolved. Thank you both!
I then called the Ford customer relations line (800-334-4375). The first person will transfer you to the Bronco team. That person will take your information and escalate the case. About two hours later I got a call from Paula in Customer Service who was incredibly nice and helpful and said everything will be fixed; I will retain my original reservation and time stamp. They can additionally help you change to a different dealer if that is what you desire.
Not lithia. Just went through order with salesperson via phone as we should have prior it being pushed. Weirdest thing is my congrats order email has wrong color- which I mentioned to dealer who said absolutely itās A51 as intended. Iām not breaking out the tin foil hat until Monday when my trust but verify spider sense gets to talk to nice lady at Ford customer relations. Until then itāll be an exciting mystery. I asked dealer for a receipt of order showing options checked too, since Ford account doesnāt list more than order # and date. Sensed a hesitation in the āpaperwork has proprietary dealer #s listed.ā I said it could be sharpied out...Friday is here- chin up folks!@Bearinthewoods Is it Lithia?
This is really great to hear. I'm so glad they are handling this quickly for your benefit. It's amazing that Mike Levine called you. I'm so happy it turned out so well for you.Hereās my update:
Huge thanks to Mike Levine who personally called me back and said they will make things right.
I followed his advice and followed up with my dealer first. AJ and Katie at Seymour Ford apologized for what happened and were very professional and helpful in getting everything resolved. Thank you both!
I then called the Ford customer relations line (800-334-4375). The first person will transfer you to the Bronco team. That person will take your information and escalate the case. About two hours later I got a call from Paula in Customer Service who was incredibly nice and helpful and said everything will be fixed; I will retain my original reservation and time stamp. They can additionally help you change to a different dealer if that is what you desire.
Maybe he believes that the dealer will use their local priority field?Don't waste your time watching, just another click bait video. The guy actually believes his dealer when he was told the sooner you order the sooner you will be assigned to one of the dealers allocated Bronco's, where do these gullible people come from?
to make sure their customers get delivery as early as possible is what my dealer told me I'm getting with them next week to include my build .This happened to me today. There are a few reasons theyāre doing this. In some case itās simply confusion and poor communication, or strong arming from Ford to get orders in quickly. In other cases, itās to make sure their customers get delivery as early as possible. In other cases, itās more nefarious - they are aware that we can change our dealer. Locking everyone in takes away any leverage that you, the buyer, has to take your business elsewhere.
I had to get the sales manager to cancel my build so that Ford Customer Care could transfer my reservation to a new dealer.
I have oceanfront property in Utah available. Cheap...to make sure their customers get delivery as early as possible is what my dealer told me I'm getting with them next week to include my build .
Yes; they are very responsive to customer concerns, and seem to be doing a good job on damage control. I have to imagine though that only a small percentage are aware of what happened and complained. Ford must be thinking the same thing and must be wondering how long before the uproar fizzles out. There has to be another big chunk of people that are not forum members, arenāt paying attention, and wonāt even care.This is really great to hear. I'm so glad they are handling this quickly for your benefit. It's amazing that Mike Levine called you. I'm so happy it turned out so well for you.
I'm retired so spaghetti and PBJ for me lolJust an update on my situation: I emailed the general manager of my selected dealership this morning explaining my situation and I stated I would cancel my entire order unless the $4k ADM was eliminated. I later got a call by the same salesperson who locked me into the dealership and he explained it was an honest mistake and that he would sell a bronco to me for msrp. So I ordered the 7 speed badlands 2 door in antimatter blue. Throughout the fall and winter I had planned to only spend around $35k but I guess I decided I'll just eat ramen for the next couple years so I can have those hero switches.
LMAO I live on the water alreadyI have oceanfront property in Utah available. Cheap...
BraggerLMAO I live on the water already
Saltair or Saltair II?LMAO I live on the water already
LI NYSaltair or Saltair II?
Saweeet!!! One of the most under rated places to live. Spent many summer days at the sound as a child...LI NY
Here you go:Fuck this shit. Iāve got better shit to do with my $50k. Delays, shit communication, jacked prices, ugly ass seats, terrible option packs, $1k non-refundable deposit, Iām fuckin out.