Bronco not delivered and sold without permission to another customer

[Rbarc2000]

I ordered a Bronco day two and went to dealership in January and ordered. Before Bronco was finished being built found out they messed my order up. They ordered two door model instead of a four door. When contacting them they acted like the the mistake was not their fault. They wanted me to sign off on the two door model. I told them that I didn't want to wait another 8 months too a year for the order. That Bronco was built with my order, right or wrong and I still wanted to see it. They sold it and I never saw it/signed off.

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[Collinabc123]

You should tweet mike Levine he might be able to get you a priority order

 

[PWillette]

Sorry man, that sucks. This highlights the importance of getting a signed agreement from any dealer. Not that it matters much but did you put down a down payment when you ordered?

 

[balucipher]

yeah hit up Mike Levine

if he's no help, post up the dealer name here

 

[Itchysquatch]

I ordered a Bronco day two and went to dealership in January and ordered. Before Bronco was finished being built found out they messed my order up. They ordered two door model instead of a four door. When contacting them they acted like the the mistake was not their fault. They wanted me to sign off on the two door model. I told them that I didn't want to wait another 8 months too a year for the order. That Bronco was built with my order, right or wrong and I still wanted to see it. They sold it and I never saw it/signed off.

That’s terrible. Please let us know what dealer and what state you ordered from.

 

[710-oil-614]

You should have been given an order preview or a price agreement when you ordered you vehicle. Mistakes do happen so having that price agreement or order preview would show that is exactly what was ordered.

I switched my order a few times - colors, trims, etc. I had to catch a few relics my dealer didn't change and I was able to do that with the order preview they sent each time I requested a change.

If you didn't want the two door - I guess I don't see an issue with them selling it.

 

[kodiakisland]

So you have paperwork from January when you placed the order and everything on it is correct? Email confirming the order? Should be easy to prove who’s mistake it was. When did you discover they ordered the wrong Bronco?

 

[GiveItaTri]

I see you're new to the forum. Welcome! Just a heads-up, many people are going to blame you, as you can see. The sad fact is, you're likely not going to get any real satisfaction. If you want a Bronco, you'll probably have to start over again and take the hard-learned lessons from this round and apply them. Best of luck.

 

[rustedgoat]

Were you ever sent the vin# through Ford? Did you get the vehicle in production e-mails?
Just trying to see what the trail is between you and the vin. Hate to ask, do you have any purchase agreement (most don't) with the dealer? Did you ever tell or email them you don't want the 2 door?

If you were still connected to the vin until the end and they just sold it without offering it to you first, then its messed up. Others were share their opinions and legal advice shortly.

 

[Phil]

I ordered a Bronco day two and went to dealership in January and ordered. Before Bronco was finished being built found out they messed my order up. They ordered two door model instead of a four door. When contacting them they acted like the the mistake was not their fault. They wanted me to sign off on the two door model. I told them that I didn't want to wait another 8 months too a year for the order. That Bronco was built with my order, right or wrong and I still wanted to see it. They sold it and I never saw it/signed off.

Welcome aboard.

 

[kodiakisland]

I see you're new to the forum. Welcome! Just a heads-up, many people are going to blame you, as you can see. The sad fact is, you're likely not going to get any real satisfaction. If you want a Bronco, you'll probably have to start over again and take the hard-learned lessons from this round and apply them. Best of luck.

I don't see anyone blaming the OP. People ask questions to figure out where this went wrong as the details are lacking any clarity. You place an order for a specific vehicle and something else gets ordered, there should be an identifiable moment where things went south.

There should have been some type of confirmation at the time the order was placed. Either a build sheet, an email with specifics, purchase order, something. Otherwise, how do you know what you ordered? There should have also been a confirmation email that the order was placed. I honestly can't remember how much detail was on that email.

At what point in the process did the OP realize the wrong vehicle was ordered? When they received the VIN#?

Anyway, it should be fairly easy to prove it was the dealership that ordered the wrong vehicle.

Edit to add I just went back and looked at the email in January from the order confirmation from Ford and it was very specific about what I ordered. If it had been wrong at that point it would have been very easy to make changes to the order.

 

[BroncoGMA]

yeah hit up Mike Levine

if he's no help, post up the dealer name here

Where would one find an email address for Mike Levine?

 

[balucipher]

Where would one find an email address for Mike Levine?

I've only seem people interact with him on twitter

 

[grayshadow]

Just arrived yesterday?

 

[LOSTXGOLD]

Can you post your order and your reservation on Ford.com?

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