Dealer used my reservation and ordered a Bronco without my permission, on hold with Ford customer care now! ?

[ZackDanger]

I just wanted to know what kind of barbarian isn't using dark mode.

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[CDN Jen]

Here’s my update:

Huge thanks to Mike Levine who personally called me back and said they will make things right.

I followed his advice and followed up with my dealer first. AJ and Katie at Seymour Ford apologized for what happened and were very professional and helpful in getting everything resolved. Thank you both!

I then called the Ford customer relations line (800-334-4375). The first person will transfer you to the Bronco team. That person will take your information and escalate the case. About two hours later I got a call from Paula in Customer Service who was incredibly nice and helpful and said everything will be fixed; I will retain my original reservation and time stamp. They can additionally help you change to a different dealer if that is what you desire.

Paula's been busy today! I also spoke to her today (and so have a few others). She was incredibly helpful and nice.

 

[Bearinthewoods]

@Bearinthewoods Is it Lithia?

Not lithia. Just went through order with salesperson via phone as we should have prior it being pushed. Weirdest thing is my congrats order email has wrong color- which I mentioned to dealer who said absolutely it’s A51 as intended. I’m not breaking out the tin foil hat until Monday when my trust but verify spider sense gets to talk to nice lady at Ford customer relations. Until then it’ll be an exciting mystery. I asked dealer for a receipt of order showing options checked too, since Ford account doesn’t list more than order # and date. Sensed a hesitation in the ‘paperwork has proprietary dealer #s listed.’ I said it could be sharpied out...Friday is here- chin up folks!

 

[Southern Girl]

Here’s my update:

Huge thanks to Mike Levine who personally called me back and said they will make things right.

I followed his advice and followed up with my dealer first. AJ and Katie at Seymour Ford apologized for what happened and were very professional and helpful in getting everything resolved. Thank you both!

I then called the Ford customer relations line (800-334-4375). The first person will transfer you to the Bronco team. That person will take your information and escalate the case. About two hours later I got a call from Paula in Customer Service who was incredibly nice and helpful and said everything will be fixed; I will retain my original reservation and time stamp. They can additionally help you change to a different dealer if that is what you desire.

This is really great to hear. I'm so glad they are handling this quickly for your benefit. It's amazing that Mike Levine called you. I'm so happy it turned out so well for you.

 

[Used2jeep]

Don't waste your time watching, just another click bait video. The guy actually believes his dealer when he was told the sooner you order the sooner you will be assigned to one of the dealers allocated Bronco's, where do these gullible people come from?

Maybe he believes that the dealer will use their local priority field?

 

[mrjerry469]

This happened to me today. There are a few reasons they’re doing this. In some case it’s simply confusion and poor communication, or strong arming from Ford to get orders in quickly. In other cases, it’s to make sure their customers get delivery as early as possible. In other cases, it’s more nefarious - they are aware that we can change our dealer. Locking everyone in takes away any leverage that you, the buyer, has to take your business elsewhere.

I had to get the sales manager to cancel my build so that Ford Customer Care could transfer my reservation to a new dealer.

to make sure their customers get delivery as early as possible is what my dealer told me I'm getting with them next week to include my build .

 

[PSUTE]

to make sure their customers get delivery as early as possible is what my dealer told me I'm getting with them next week to include my build .

I have oceanfront property in Utah available. Cheap...

 

[RobBroncowski Jr]

This is really great to hear. I'm so glad they are handling this quickly for your benefit. It's amazing that Mike Levine called you. I'm so happy it turned out so well for you.

Yes; they are very responsive to customer concerns, and seem to be doing a good job on damage control. I have to imagine though that only a small percentage are aware of what happened and complained. Ford must be thinking the same thing and must be wondering how long before the uproar fizzles out. There has to be another big chunk of people that are not forum members, aren’t paying attention, and won’t even care.

 

[mrjerry469]

Just an update on my situation: I emailed the general manager of my selected dealership this morning explaining my situation and I stated I would cancel my entire order unless the $4k ADM was eliminated. I later got a call by the same salesperson who locked me into the dealership and he explained it was an honest mistake and that he would sell a bronco to me for msrp. So I ordered the 7 speed badlands 2 door in antimatter blue. Throughout the fall and winter I had planned to only spend around $35k but I guess I decided I'll just eat ramen for the next couple years so I can have those hero switches.

I'm retired so spaghetti and PBJ for me lol

 

[mrjerry469]

I have oceanfront property in Utah available. Cheap...

LMAO I live on the water already

 

[TNcoupe]

LMAO I live on the water already

Bragger

 

[PSUTE]

LMAO I live on the water already

Saltair or Saltair II?

 

[mrjerry469]

Saltair or Saltair II?

LI NY

 

[PSUTE]

LI NY

Saweeet!!! One of the most under rated places to live. Spent many summer days at the sound as a child...

 

[PSUTE]

Fuck this shit. I’ve got better shit to do with my $50k. Delays, shit communication, jacked prices, ugly ass seats, terrible option packs, $1k non-refundable deposit, I’m fuckin out.

Here you go:

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