- First Name
- Dan
- Joined
- Jul 28, 2020
- Threads
- 2
- Messages
- 43
- Reaction score
- 65
- Location
- Connecticut
- Vehicle(s)
- Porsche 911, Porsche Cayenne S, Audi Allroad
- Your Bronco Model
- Outer Banks
- Thread starter
- #1
B6G Members, I'm looking for some advice. I placed my Bronco reservation with a small dealer near me back in July 2020. Like all of you, I "hung in there" and waited for our Bronco to arrive and then we waited some more. It's finally scheduled to be built and I'm concerned my dealer is going to pull the surprise ADM game. My reasoning for this is that they just did this to another reservation holder last month (+$10K). He walked BTW. I've been prepping myself for this potential eventuality, even breaking my anti-social media stance by signing up for Twitter as that seemed the only way to engage Mike Levine (@mrlevine) but was promptly blocked. Odd for a Communications Director - I guess one-way communication is all they're interested in.
I did receive a returned call from my dealer rep this AM, as I hadn't received a response from my emails or voice messages prior. I reiterated my request for a fully executed buyers agreement outlining all charges with NO ADM (I only had verbal and email assurances since reservation). I got the "I'll speak to our Business Manager and have that drawn up for you". Seemingly positive on the surface but I'm unsure if this is simply a stalling tactic or what. Honestly, I'm unsure there is really anything I can do. My hope was that since this hasn't been built or shipped that potentially Ford could ship the Bronco to another dealer. I assume that is wishful thinking as the order with Ford is from my dealer, not me. My situation is at least not a ticking clock scenario where the ADM is announced when a reservation holder arrives to pick it up. I know simply calling to change dealers isn't going to happen given that I have a VIN and scheduled build but was again hoping that Ford could actually do something if they wanted to in a scenario like this.
Any suggestions on how to engage Ford if they're blocking us on Twitter? I have the general Customer Care numbers 800-334-4375 and 800-392-3673 but wasn't sure if there was another number to use for situations like surprise ADM charges. Also, does anyone know if Ford assists with a priority order if screwed over by a shady dealer or is it simply back to the end of the line? Thanks in advance!
I did receive a returned call from my dealer rep this AM, as I hadn't received a response from my emails or voice messages prior. I reiterated my request for a fully executed buyers agreement outlining all charges with NO ADM (I only had verbal and email assurances since reservation). I got the "I'll speak to our Business Manager and have that drawn up for you". Seemingly positive on the surface but I'm unsure if this is simply a stalling tactic or what. Honestly, I'm unsure there is really anything I can do. My hope was that since this hasn't been built or shipped that potentially Ford could ship the Bronco to another dealer. I assume that is wishful thinking as the order with Ford is from my dealer, not me. My situation is at least not a ticking clock scenario where the ADM is announced when a reservation holder arrives to pick it up. I know simply calling to change dealers isn't going to happen given that I have a VIN and scheduled build but was again hoping that Ford could actually do something if they wanted to in a scenario like this.
Any suggestions on how to engage Ford if they're blocking us on Twitter? I have the general Customer Care numbers 800-334-4375 and 800-392-3673 but wasn't sure if there was another number to use for situations like surprise ADM charges. Also, does anyone know if Ford assists with a priority order if screwed over by a shady dealer or is it simply back to the end of the line? Thanks in advance!
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