Received unexpected order cancellation email from Ford

[VoltageDrop]

not to worry, the same software is used for scheduling builds against supply constraints like Sasquatch and MIC hardtops.

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[Lil Red Broncette]

Maybe your original order never got connected with your reservation thus the reservation remained idle. You just did all the normal things someone ordered did thru all the yearly roll overs and such. Now that unconnected reservation was just cancelled.

In such a case it shouldn't affect you except the reservation may convey an earlier date for priority, but it is really had to judge that reservation holders really have gotten much if any priority. My order without a reservation got built much faster (built 4 months after order) than my order from a reservation (built 19 moths after order date, 25 month after reservation).

 

[J.O.]

Try to login to your Ford.com account and check you reservation’s and order’s under your my account tab.

 

[mpeugeot]

@Ford Motor Company has entered the thread...


"This is not the experience that Ford would want you to have. Please send us a private message with your VIN and we'll check into it on our side."



Oh, no VIN... so sorry. Welcome to the purge.

 

[Sasquatch_SOF]

I'm disappointed I haven't received this email given I just picked up my Bronco.

 

[PSUTE]

I received this same email today and I got my Bronco delivered almost 2 weeks ago.

Take the refund, fold it over and put it in your pocket...

 

[negativezero]

I wish I had gotten this email and they would have mysteriously refunded me my purchase price. Ford's disorganization only seems to benefit Ford, would be nice if us idiots were on the benefitting side every once in a while.

 

[Thed]

I wish I had gotten this email and they would have mysteriously refunded me my purchase price. Ford's disorganization only seems to benefit Ford, would be nice if us idiots were on the benefitting side every once in a while.

Did you not like last year's calendar?

 

[vicorjh]

I wish I had gotten this email and they would have mysteriously refunded me my purchase price. Ford's disorganization only seems to benefit Ford, would be nice if us idiots were on the benefitting side every once in a while.

Not the first time I've received a weird, seemingly out-of-place, and contradictory email from Ford. You'd think, though, if they knew that there was an issue they'd email out a correction statement to those affected.

But no. Here we are once again. Years in the making. Convenient in timing to force another convo with the dealer.

If I were a conspiracy theorist, (insert here) ...

 

[WaitingForMyBroncoHTX]

I received my cancellation email yesterday too and forwarded it to my sales guy.

My online account has been at "Ready to Order" for over a year now even so I placed an order through my dealership and have received official order emails from Ford.

 

[TrdProDad]

Anyone here expect a refund and trying to figure how we will get our $100 back? The email doesn't contain any details if we should expect a check, credit on original payment method, etc...

 

[Tonka1]

I'm still waiting to receive the refund of my deposit on the order that I canceled 11 months ago.

 

[Tonka1]

I canceled my order in September 2022 and still waiting.

Anyone here expect a refund and trying to figure how we will get our $100 back? The email doesn't contain any details if we should expect a check, credit on original payment method, etc...

 

[Neps]

The reservation fee is held by your dealer, if you need a refund contact your dealer.

Ford forwarded the deposit provided to make the reservation to your dealer.

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