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(please post your letter to Ford Motor Co. )
Dear Ford.
When I make a reservation at a restaurant, I expect walk-ins will not be served before me. But in your case, that seems to be ok with you. Dealer allocations have created an unfair environment and have alienated your customers. Your commitment should be with your customers in order of their reservation. We completely understand supply chain issues. But allowing walk ins to get a VIN number and build date when I had a reservation in July 2020 is down right insulting. Please get your priorities straight. Customer is supposed to come first.
Steve Dey
Dear Ford.
When I make a reservation at a restaurant, I expect walk-ins will not be served before me. But in your case, that seems to be ok with you. Dealer allocations have created an unfair environment and have alienated your customers. Your commitment should be with your customers in order of their reservation. We completely understand supply chain issues. But allowing walk ins to get a VIN number and build date when I had a reservation in July 2020 is down right insulting. Please get your priorities straight. Customer is supposed to come first.
Steve Dey
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